Did You Just Make a Business Call with Your Mobile Phone?

That’s a dangerous thing to do. Business is mobile, but using your personal mobile number for business calls will introduce several unnecessary risks to you and your business unless you protect yourself and your private mobile number.

Consider a few reasons why you should protect yourself with ...

November 17, 2017

Mobility is the New Last Mile for VoIP Service Providers

Voice over IP (VoIP) phone service began as an inexpensive or free way for people to make and receive voice calls on the internet, and blew up into a paradigm shifting phenomena. Over the past few decades, IP telephony has completely disrupted the telecommunications industry, from the way that...

November 16, 2017

6 Team-Building Ideas for a Remote Staff

Remote workers are key contributors to business. More employees are opting to work at home to save commute time, to address child care issues, and just because they find it’s more productive. Forty-three percent of the U.S. workers surveyed said they spend at least some of the time working...

November 15, 2017

The Imminent Rise of Intelligent Virtual Assistants

The robots are coming! The robots are coming! Have you heard? They are coming, to replace your job, your spouse, your life! They may even want to perform all the mundane, tedious tasks that keep you from doing your real work.

November 14, 2017

9 Business Phone Features Your Employees Will Love

What if you could create the perfect telephone system for your business? What business phone features would you consider essential to maximize employee productivity and improve customer service? Telecommunications capabilities have evolved, and there are a variety of features that are...

November 14, 2017

Digital Transformation is Driving a Big Shift in Business Priorities

In the 1990’s, companies begin to experiment with outsourcing work that wasn’t considered business critical, usually as a cost-saving measure. The results were quite mixed. Sometimes outsourcing backfired, and ended up costing a company even more money. Regardless, this was the beginning of...

November 13, 2017

Left to Their Own Devices: US Workers & Their Smartphones in 2017

Nearly all internet users in the US – 94% to be precise – have smartphones. In comparison, only 76% have a PC or a laptop. 

November 10, 2017

Finally, A Phone System That Supports Small Business

If you operate a small- to medium-sized business (SMB), you may feel there are few business tools out there scaled to meet your needs. Like Goldilocks and the Three Bears, there are tools that are too big with more features than you need (and a price tag to match), or you are stuck with tools...

November 9, 2017

Are You Paying for Tech that Your Employees Aren’t Using?

Successful businesses eliminate the unnecessary. On their way to a $10 billion valuation, the leaders of Dropbox wrote an open letter about cutting costs that read, “When it comes to building a healthy and sustainable business, every dollar counts. And while it's okay for us to have nice things,...

November 8, 2017

The Future of Work Is Freelance (and what this means for your SMB)

The future of work is coming. According to the Bureau of Labor Statistics the number of temporary employees rose by 29% between 2009 and 2012, a trend that continues to accelerate. By 2020 it's been widely predicted that 40% of the workforce will be 1099 workers, while an independent 2016 study...

November 7, 2017

How Agile Communication Can Foster Small-Business Growth

Small-business growth requires adaptability. Business conditions change, often quite rapidly, and small to medium-sized businesses (SMBs) need to be ready to act to keep up. Agile business practices require agile communication strategies. Your team has to be able to share information quickly for...

November 7, 2017

Can Your Smartphone Run a Virtual PBX?

Why does a business need a Private Branch Exchange (PBX)? What are you really paying for when you order a PBX system?

November 6, 2017

How Mobile Devices Are Shaping the Future of Work

What does the future of work look like for your small business? What will you be doing next year? If you said “Growing,” you’re in the majority. 60.6% of small businesses owners are optimistic about the growth of their own business, despite a stalled economy overall. Approximately the same...

November 3, 2017

Does Your Office Phone System Support the New BYOD Reality?

Looking for a new office phone system? Maybe you’ve grown beyond a single business line, and need a more sophisticated phone system to help your company manage increased call traffic. Or, perhaps you invested in an expensive setup that no one ever really understood how to use, and it’s already...

November 2, 2017

6 Common Mistakes Small Businesses Make When Choosing a Phone System

For any business, infrastructure is overhead, so building the right infrastructure is essential, including choosing the right phone system. The telephone is still the primary link to customers and business partners, and if you don’t choose an office phone system with the right features to...

November 2, 2017

How Much Is Your Office Manager Worth in the Future of Work?

An office manager is the unsung hero of most small and medium businesses, laboring invisibly behind the scenes to make sure everything gets done, and done well.

While AI is disrupting jobs and automating back office tasks, the office manager has a critical role to play in the future of work. In...

November 1, 2017

Does Your Business Phone Line Support Sales in the Field?

If you think of revenue as business fuel, then the sales team is your pit crew. The problem is that when the office communication lines become clogged, your company’s performance will suffer. To accelerate growth and turbocharge sales, a business phone line should facilitate the free flow of...

October 31, 2017

Effective Team Communication Tips for Your Small Business

Small business profits are built on efficient operations, and efficiency requires clear team communication. When your operation is small, communication can be simple because there are fewer employees involved, but as your small to medium-sized business (SMB) grows, maintaining effective team...

October 31, 2017

How The Internet Has Revolutionized The Business Phone Call

For over a century, the national telephone system served as the nerve center to the industrial system that still underlies our economy. It was the backbone of B2B and B2C sales and service, as well as an important staple in social and family life. Early in the 20th century, the telephone became...

October 30, 2017

What Is a Virtual Phone Number And Who Needs One?

Think about all the analog tech that have gone digital recently. Music, photography, books, film, cash registers, currency, and everything else that we now do online. Digital is the new normal and many people have to schedule a “device vacation” to go offline.

October 30, 2017

For Businesses That Are Going Places: The Office Moving Checklist

The rate of new entrepreneurs in the US population has grown by 15% over the past two years, according to the Kauffman Foundation’s 2017 State of Entrepreneurship report. These new business owners are on the move, with increasing numbers in mid-sized metro areas outside the big startup hubs like...

October 27, 2017

What to Look for When Shopping for a VoIP Phone

Voice over IP (VoIP) is rapidly becoming the standard for business phone systems. However, choosing the right VoIP phone for your company starts with a basic understanding of how VoIP services work. Ultimately, you want to match the VoIP phone to the VoIP service with the features you need.

October 26, 2017

12 Things People Wish They Knew Before Buying an Office Phone System

There’s a fairly good chance that you hate your office phone system. If you do, you’re in good company. Overall, small businesses are more dissatisfied with their phone systems than larger enterprises are.

A survey by JD Power found that small business owners everywhere are not happy with their...

October 25, 2017

Is Voice the Interface of the Future?

There is some pretty awesome technology out there, and it can definitely help you save time and money—except when it doesn’t. The productivity gains of new technology are menaced by a navigation experience that is extremely disruptive. Anyone who spends their days using technology can attest to...

October 24, 2017

How to Compare Affordable Office Phone Systems

Any business infrastructure has multiple parts, including desks, computers, a computer network, copiers, printers, and, of course, an office phone system. You would think that choosing the right office phone system for your business would be relatively easy, but there are more phone choices...

October 24, 2017

How to Be Persuasive on the Phone

Businesses grow by conversations. Mastering the art of being persuasive on the phone can propel your small business to success in sales, funding, building critical networks and keeping employees engaged. Getting employees on your side may be the most important skill of all because they are the...

October 23, 2017

How Can Your Office Phone System Help You Be Remarkable?

What is a remarkable business? It’s one that’s instantly memorable, that’s worth telling your friends about, and that makes you feel good when you spend hard-earned money there.

October 19, 2017

6 Tips for Introverted Entrepreneurs to Communicate Effectively

What makes a successful entrepreneur? There are specific characteristics that every entrepreneur needs: vision, passion, business savvy, commitment, focus, and self-confidence. Entrepreneurs also have to be leaders, which requires good communications skills, and when you are an introvert those...

October 19, 2017

Why Is It So Hard To Buy An Office Phone System?

Phones are easy. You dial, you talk. Buying and using a business phone systems should match that customer experience. For the vast majority of small businesses, that's just not the way it works. 

JD Power conducted a survey that found small business owners everywhere are not happy with their...

October 17, 2017

5 Business Communications Experts You Should Know

Communications and collaboration are essential components for any organization. There is an entire industry that has been built around developing effective communications skills and teambuilding, and there are dozens of communications experts out there. Good communications, however, is a...

October 17, 2017

Technically Speaking: How VoLTE Improves Sound Quality Over VoIP Services

Voice over IP (VoIP) was a good start. It took the groundbreaking idea of treating sound like data and made it work. That was 20 years ago, and though VoIP providers continue to work on stabilizing VoIP,  problems still exist in terms of echoes, jitters and latency. In particular, small...

October 16, 2017

5 Factors Impacting VoIP Phone Service Adoption Rates for 2018

Voice over IP (VoIP) is establishing itself as the new de facto backbone in business communication as aging land lines are replaced with fiber or simply no longer serviced.

There are many varieties of VoIP deployments though, from on-premise to cloud-based to hybrids, and many newer technologies...

October 15, 2017

What’s the Point of a Business Phone Line in an Ecommerce World?

Have you ever tried to call Amazon or Uber? These ecommerce giants and many like them could certainly afford a contact center, but they have made the conscious choice to discourage customers from contacting them over the phone.

Is that a good idea? Here are three ways ecommerce and SaaS...

October 12, 2017

The Realities of Relying on a PBX System

When it comes to communications technology, business owners often adopt the attitude “if it ain’t broke, don’t fix it.” They have a working office telephone system, so why upgrade? As with any technology, the reason to upgrade is to take advantage of new features and functions, but has the...

October 12, 2017

These 7 Mistakes Could Hurt a Growing Business

Every business has multiple moving parts, and like plates spinning in the air, failure to pay attention to any one of those parts could spell disaster. Some business mistakes can be fatal, while others will impede business growth. Common business mistakes are the result of erroneous assumptions...

October 10, 2017

Is Google Voice a Complete Telephony Solution?

In the wake of the internet revolution, many businesses were able to start up and even run without an actual business phone system. Smartphones and apps changed everything and allowed people to truly go cordless.

People ditched their landlines, using their smartphones and tablets instead, and...

October 10, 2017

How Do You Build a Problem-solving Culture?

How do you create a culture where people solve problems and work together?

It’s simple: you have to have regular, direct conversations.

However, in our internet age it doesn’t seem so simple anymore. People are drowning in email correspondence while productivity is plummeting. Text and chat,...

October 9, 2017

How To Cut the Cord and Go Completely Mobile in 2018

Are you wondering if a business phone system is still a worthwhile investment? With a mobile phone (or two or three) in every pocket, is there really any need for a fixed line phone? 

Can you cut the cord and go completely mobile while still running a professional business?

The answer is an...

October 6, 2017

The Importance of Getting Your VOIP Phone Service Mobile

Voice over IP (VoIP) phone service has become the common communications platform for business. VoIP offers business users a number of advantages: superior audio quality, scalability, integration with other technologies, and most important of all, low cost. If you have an enterprise network, then...

October 5, 2017

Getting Millennial Employees to Make and Answer More Calls

Do millennials love their phones?

October 5, 2017

The Value of Voice in an Age of Visual Communication

Chatbots are hot. Video is hot. Emoticons are hot.

If you only read the headlines, you might conclude that business communication has gone 100% visual in 2017. What is the true value of voice now? Does voice still have a role to play in the future of work?

All the evidence says, “Yes.” Voice is...

October 4, 2017

How Successful Leaders Use Their Voice to Inspire and Persuade

Everyone is on the hunt for the next great tool or perfect solution that will help them take their company to the next level. In our digital age, it’s easy to be so focused on social media and digital channels that you overlook a one powerful tool that is free, always available, and incredibly...

October 3, 2017

7 Tips for Making the Right VoIP Provider Choice

As technology advances, systems come together, and the price of technology drops. This is certainly true in telephony. Whereas businesses once had to allocate a substantial part of their operating budget for telephone services, today they can include telephony as part of their IT infrastructure...

October 3, 2017

Winning Communication Tips for New Founders

There are a lot of reasons why people decide to start their own business, but a common thread runs though many stories about the entrepreneurial journey. Entrepreneurs are often fiercely independent, self-driven and self-reliant individuals. Because of this, communication can be a challenge. You...

October 2, 2017

What Is the Best Mobile Phone for Business?

Better business tools promote better business efficiency, so it’s important to choose the right tools, especially the right mobile business phone. Productivity relies on access to people and information when and where you need it, and your mobile phone is the lifeline that keeps you connected...

September 28, 2017

How Do You Make Your Own Luck in Business?

It’s not fair.

It's possible, even common, to work hard on your small business without any result, then see a break open up for someone else who hasn’t put in the sweat equity you have.

It can be discouraging to struggle while others seem to get lucky. It can even make you doubt whether hard...

September 26, 2017

How to Prioritize Business Phone Features

Even in the age of email and the web, a lot of business is still conducted by telephone. Granted, more people are using email, instant messaging, social media, and other communications channels, but when a transaction is important or you want immediate service, the first thing you do is pick up...

September 26, 2017

The Future of Work Is 100% Mobile

Some changes come very easily.

September 22, 2017

Your Workers Are Using Their Private Mobile Numbers for Better CX. Don’t Let Them.

The vast majority of professionals in the US, and in most parts of the world today, carry mobile phones. It’s hard to survive in the business world without them. The research firm Gartner recently found that that 80% of employees bring their personal devices to work and more than half are using...

September 21, 2017

How to Set Your Team Up for Success When Scaling a Business

Business growth doesn’t just happen. Scaling a business requires careful planning, commitment, and—most of all—teamwork. No one individual has the skills and resources needed to scale a business; it requires a team of professionals with complementary skill sets, all dedicated to the same vision...

September 21, 2017

How to Keep Your Employees Safe And Happy While Using BYOD

The world is now mobile-first.

September 19, 2017

A Fresh Approach to Small Business Budgeting for 2018

For many small business owners, Budgeting Season and Halloween go hand in hand as the most terrifying time of year.

September 19, 2017

Seven Common Barriers to Small Business Growth

There are many challenges to small business growth, some of which are unique to a specific business model or market, but many of which are universal. As the owner of a small to medium-sized business (SMB), your job is to identify the specific issues that are impeding the growth of your company...

September 19, 2017

Budgeting for 2018: Office vs. Coworking Expenses

While some small business owners worry about improving their profitability in 2018, others are struggling with basic survival issues.

In both cases, “reducing expenses” sits at the top of the priority list. 

Location matters for all businesses, not just for those in retail and restaurants. As...

September 15, 2017

12 of 2017's Best Business Growth Articles

Building a business of any size is never easy. Growth doesn’t just happen. It takes perseverance, hard work, and most of all a well thought-out business growth strategy. You need to have a firm understanding of your business’s strengths and weaknesses, identify market opportunities that will...

September 15, 2017

The Top Obstacles to Small Business Growth & Solutions to Get Past Them

What held you back last year?  Which of the biggest obstacles to growth are still standing in your way? Despite the wide variety of businesses and business models out there, small businesses all across the country are facing many of the same problems. 

In a study of more than a thousand small...

September 14, 2017

5 Hacks to Avoid At All Costs in Growing Your Business

Is a hack a good thing or a bad thing?

The word is used in contradictory ways. Generally, the headlines say that hackers are bad, but growth hackers are good. On the other hand, some people will tell  you that growth hacking is nothing but a new name for old-fashioned marketing or a bunch of...

September 13, 2017

Should Your Small Business Cut the Cord and Go Completely Mobile?

Phone systems have been a necessary but painful component of any viable business for over century now. At the heart of communication, customer service and sales, the business phone was crucial to getting deals done, providing service to customers, and communicating internally. For the most part,...

September 12, 2017

How to Create a Step-by-Step Action Plan for Business Growth

If your business isn’t expanding, it’s failing. Business stagnation means you are falling behind the competition and losing market momentum, so no growth is really negative growth. Every business needs to have an expansion strategy, and the best way to ensure success is by creating an action...

September 12, 2017

Think Like a Startup and Grow Despite Uncertainty

A startup isn’t necessarily a tech company, although technology empowers startups, and it isn’t just for radical new ideas. A startup can take a traditional product to market, innovating other aspects, like how it’s manufactured or delivered. Many startups bought, invented or built nothing new,...

September 11, 2017

How Much Money Can a Virtual Phone System Save Your Business?

The short answer to the question in the title is "Up to 88%." For details, read on. 

In the past, two of the biggest expenses for in starting a small business used to be the office lease and the phone system. These were assumed to be the backbone of the business and it was hard to imagine...

September 9, 2017

Business Phone Basics: What Is VoIP?

Office telephone systems are still an essential communications tool. Even with the proliferation of email, chat, and online communications, the phone is still the most efficient tool for information exchange and is the preferred means of contact for many customers. At the same time, the...

September 8, 2017

Growing Your Business: From 0 to Small Business in 8 Steps

How hard is it to start a business? Too many people are putting off living a more authentic life as a business owner because they:

  • Don’t know where to start
  • Don’t know who to ask for advice
  • Worry that they don’t have the time/money to file the necessary paperwork
  • Have misconceptions on what it...
September 7, 2017

Tips for Proper Business Phone Etiquette

Sometimes it seems that the more we use the telephone, the poorer our business phone etiquette becomes. Smartphones are now the primary tool for business communications—email, text messages, chat, video chat, and phone calls. Carrying a smartphone is part of the always-on culture that marks the...

September 7, 2017

Which VoIP Telephone Features Do You Really Need?

Way back in the 1990s, small companies were finally able to afford a PBX phone system and there was a burst of entrepreneurship. By 2010, new VoIP providers made enterprise-level phone service even more affordable for those with plenty of bandwidth and a reliable local network.

September 6, 2017

Technology That Can Help Your SMB Look Like A Big Company

You don’t have to have a lot of employees to be a major player in any industry. Tech giants like Wikimedia, Automattic (Wordpress), Tumblr and Craigslist all operate with under 100 employees.

September 6, 2017

Why Are Business Phone Companies Ignoring Small Businesses?

Small businesses are the engines of the US economy. In 2017, there are more than 30 million small businesses (under 500 employees) in the US.  

September 5, 2017

10 Businesses You Could Start with a Few Hundred Dollars

What is preventing you from starting a new business? Are you waiting until you have more money, more time or a good idea?

September 4, 2017

What Are Some Low-cost Alternatives to VoIP?

VoIP was a good start. There's no doubt it can reduce the cost of a small business phone system by 50% or more. There's a new alternative, though, that can drop phone costs by 80% for businesses of 3-30 employees.  

September 4, 2017

7 Times a 2 Minute Phone Call Saved the Day

Think about how many times you’ve been deep in the middle of an email or chat thread and thought, “If you would just pick up the phone, we would solve this in 2 minutes!”  Here are seven times that saved the day.

September 1, 2017

A Day in the Life of a Small Business Owner: Managing Everything from Your Phone

How much time and money would you save if you started managing everything from your phone? At the first Code Conference in 2014, Salesforce CEO Marc Benioff announced:

"I run my business entirely on my phone. I believe this is the future."

That future has arrived. Business owners all over the...

September 1, 2017

The 3 Areas Where AI Is Redefining Telecom As We Speak

It’s often been observed that nothing is possible until it’s practical. While science websites like to discuss promising breakthroughs (Q-bits! Graphene! Anti-gravity belts!), the markets dictate what’s actually possible (Apple 8’s wireless charging).

August 31, 2017

What Does the Best Business Phone of 2018 Look Like?

Technology changes rapidly, including telecommunications, and the best business phone you use today may look very different a year from now. For example, the Apple iPhone just celebrated its 10th anniversary. Consider how much your world has changed over one short decade because of smartphones...

August 30, 2017

One Resource That Small Business Owners Must Protect to Grow Safely

In a recent blog, we talked about defending your time against people and things that try to pull you off course. After you secure your time boundaries, there’s another critical resource that you need to protect.

It’s not cash, it’s not your best employees, it’s not your market differentiator,...

August 30, 2017

Defend Your Time: 7 Weapons To Fight Off Time Vampires

As a business owner, time is youNo. 1 most valuable resource. Unfortunately, not everyone values time like you do. Whether it’s a relative who can’t seem to understand why you’re so busy, to a customer who can’t appreciate the concept of limits, people will take as much time as you’re willing...

August 30, 2017

Can You Hear Me? Office Phone Systems That Deliver

As landlines are coming down across the world, IP telephony companies are gaining market share and disrupting traditional business phone service. But what do you do when the disruption is on the line? Jitter, latency and packet loss can add up to poor call quality, dropped calls, and can even...

August 29, 2017

Is Your SMB Ready to Survive Digital Transformation?

Digital disruption continues to shake the business world, and this megatrend is only accelerating. A study from Constellation Research analyzed the rate of churn for corporations entering and exiting the S&P from 1958 to 2011. If the rate remains constant, three-quarters of enterprises on the...

August 28, 2017

Tech Trends That Small Business Owners Should Ignore

If you run a small business or you in the early stages of starting one, there’s a good chance you are drowning in conflicting advice. Some of it is clueless, some of it is well-intentioned, and most of it is designed to entice you into a sales funnel.

The one piece of advice that may be in short...

August 28, 2017

Is a Coworking Space Right For Your Small Business?

Coworking spaces are springing up around the country, and not just in downtown business districts. From lofty industrial spaces to cozier dens tucked into smaller towns as well as urban neighborhoods, you can find everything from pool tables and urban gardens to meditation rooms and rooftop...

August 25, 2017

Is There Such a Thing as Free VOIP?

Everyone loves free stuff. Wouldn’t it be great if you could get your business telephone service for free? That’s what a lot of small to medium-sized business (SMB) owners are looking for when they try free voice-over-IP (VoIP) services. There are dozens of free VoIP services available, including

August 25, 2017

Five Small Business Expenses To Cut And One NOT To Cut

There are two paths that small businesses can take to profitability – revenue growth and cost containment.

August 25, 2017

What Is VUCA And How Can a Small Business Survive It?

It’s hard out here for an SMB. Changing conditions, unexpected events, uncertainty and confusion are a matter of course in an economy that, despite lackluster growth, manages to be full of surprises. In other words, VUCA.

What is VUCA? Volatility, uncertainty, complexity and ambiguity. Coined by...

August 24, 2017

7 Negotiation Strategies Every Small Business Owner Should Know

You might have gotten into business because you had a great idea you wanted to share with the world. But—surprise—now your days are filled with people. Not surprisingly, many first-time entrepreneurs and small business owners find themselves brushing up on soft skills, especially those that give...

August 23, 2017

The Top 9 Social Sellers to Follow for Small Business Growth

Growth-oriented small businesses can’t really afford to experiment with sales. They need a reliable way to open up wider pipelines of leads and shorten their sales cycles. Those are both areas where social selling techniques tend to excel.

August 23, 2017

Using Open Talent Markets to Scale Your Small Business

Branding matters, even for small companies. In the digital age, your storefront is online, and a professional presence can make all the difference to consumers who are clicking, typing and tapping their way to your business through a noisy digital marketplace.

How can you stand out?

August 22, 2017

6 Small Business Trends You Should Know About in 2017

Following a tempestuous election year, 2017 has proven to be a positive year for business, with a booming stock market and increased confidence among small to medium-sized businesses (SMBs) that the economy is strong. In fact, SMBs are continuing to grow at a record rate, and 99.7 percent of all...

August 22, 2017

3 Easy Steps for Dealing with Difficult Customers

Dealing with difficult customers is probably one of the most frustrating tasks a small business faces. It’s easy to get defensive, because difficult customers can be a real threat to your business.

They can end up using more resources then they bring back into the business, and drain you of...

August 21, 2017

5 Essential Tools for Social Selling And How to Use Them

Great news! Old selling techniques don’t work anymore. The latest sales statistics on customer sentiment reveal that:

  • 97% of cold calls just don’t go anywhere
  • 48% of buyers are irritated by aggressive sales tactics
  • 39% of buyers can see right through scripted sales pitches and hate them
August 21, 2017

SMB Apps to Launch Your Business in a Matter of Minutes

2017 is a great year to launch a business. If you want to start a business, but you haven’t yet, take a moment right now and list the obstacles that are stopping you. There's a good chance that you have the ability to break through those barriers with the right knowledge.

August 18, 2017

Tips for Growing a Small Business with Technology

When you start a small to medium-sized business (SMB), startup costs are always a concern. Where is the best place to invest capital to ensure yours is a winning SMB? Do you put more cash toward inventory, marketing, staff? One area where every SMB can make a smart investment is technology....

August 18, 2017

What Dating Apps Can Teach You About Business Communication

In the old world, people met in the marketplace or via a network of friends and family. That’s still true, but now both the network and the marketplace have online components. Growing your business depends on optimizing your business communication with strangers, but practice alone won’t make...

August 17, 2017

Business Communication Styles in a Multicultural Workplace

What kind of communicator are you?

Do you like to write off long emails, copying every potential stakeholder, and including all the details in interest of full disclosure?

August 16, 2017

Why the Talent Crisis Is More About Soft Skills Than Hard Skills

Finding, developing and retaining great talent has become a major problem for businesses of all sizes, across all industries.

In fact, US employers report the highest global talent shortage since 2007. But it isn’t just a national problem. The talent crunch is global, and together with dismal...

August 16, 2017

Choosing a Phone Service for Business (No IT PhD Required)

Choosing the right telephone system for your company may be the most important decision you have to make about your business infrastructure. Like it or not, the telephone is a necessary evil. The telephone remains an essential link to customers as well as a vital tool for internal collaboration....

August 15, 2017

What Your Internal Communication Structure Reveals About Your Future

Picture managing a team in space. You can't get any more remote than that. How confident would you be? Confidence in your team can be deadly if it’s not based on a solid foundation of honest communication.

August 15, 2017

How to Capture Attention Quickly on a Business Phone Call

You've got 14 seconds. The clock is running down. How are you going to capture the attention of whoever you have on the line?

Here's what we've found: The first step is to hit reset on how you think about time. 

August 15, 2017

5 Key Principles in Using Employee Phones as Business Phones

Employees are more productive when using their own phones as business phones.

August 14, 2017

Which Is Worse: Too Many Emails Or Too Little Voice Communication?

Email overload and conversation avoidance aren’t two problems. They are only one -- seen from different angles. The problem is inefficient communication that arises from using the wrong channel, and the all too human impulse to resort to the path of least resistance. 

August 14, 2017

5 New SMB Technologies That IT Leaders Can Deploy to Fight Churn

There are two types of churn that SMBs need to contain: talent churn and customer churn. These are not just problems for SMB owners, HR managers, or customer service. Everyone in a small business has a role to play in reducing churn because this is critical to business survival.

On the bright...

August 11, 2017

How to Know When PBX vs. VOIP is the Wrong Question

Business communications strategies have changed as email, the web, texting, and social media take an increasingly important role in staff and customer communications. However, the telephone is still an essential business tool.

Nothing is more efficient or more compelling than the one-to-one...

August 11, 2017