5 Times When You Really Need a Mobile Phone System

Customers expect professional organizations to maintain a professional phone system. That usually means things like an automated greeting, an IVR with extension numbers for various departments, the ability to transfer calls easily, multi-user calling and conferencing, and a few other similar...

February 16, 2018

Does My Business Even Need an Office Phone System?

An office phone system used to be a baseline need for any real business. But is this still true? Some companies don’t even have an office. The rise of the freelance economy and flexible work has made expensive, hard-wired phone system obsolete for many companies. Contractors, field workers,...

February 14, 2018

6 Ways Mobile VoIP Empowers Productivity

In New Zealand, it’s not uncommon to find businesses operating with extremely tight cash flows and limited access to capital. This puts increased pressure on containing fixed costs so business owners can manage unpredictable revenue streams. While VoIP-based tech has done a great job of...

February 14, 2018

What Business Owners Need to Know About HD Voice/VoLTE in Australia

When you’re on a business call, you want to hear every nuance. You also want to be sure that call doesn’t drop as you are about to close the deal or embarrass your company with echoes and jitter. Fortunately, new VoIP-based technology to improve call quality is available from all three major...

February 13, 2018

What 5G Means and When It Is Coming to Your Part of the World

Ultra-fast streaming video, crystal clarity in voice quality, and great leaps in energy efficiency are just some of the ways the mobile experience will improve with 5G. In 2018, the fifth generation of standards by the international mobile telecommunications (IMT) group, is making headlines in...

February 12, 2018

Usability, Mobility, Flexibility: 3 Keys to Smarter Business Phone Solutions

The mobile device liberated business from the office, allowing greater immersion in the real world, and a better understanding of markets and prevailing conditions. Sometimes, though, business technology has been a bit slow to keep up with the needs of entrepreneurs and business people. In...

February 9, 2018

Mobility Is the Backbone of an Agile Communications Plan

Business agility is a basic survival skill in a volatile economy. Fiona Cannon’s The Agility Mindset details how firms have been able to improve their financial position and come out ahead of the competition through a commitment to agility. In his foreword to the book, Lloyds of London’s Sir Win...

February 8, 2018

5 Real World Problems Solved by a 100% Mobile Phone System

All businesses have essentially one and only one problem: How do you stay profitable? If you are only breaking even, you won’t be able to survive unexpected variances in the market. Profitability is a basic survival skill. It’s no wonder why profitability was cited as a top concern for...

February 7, 2018

How Do You Find a Phone System for a Growing Startup?

Today’s businesses have seemingly endless choices when it comes to telephone providers, yet finding the right solution can be quite difficult, especially for a small business. Consumers expect enterprise-grade service and a flawless customer experience regardless of the size of the company they...

February 6, 2018

Can Your Phone System Handle the Next Generation of VoIP?

VoIP was an incredible advance in telecom a quarter of a century ago. The tech has matured over the decades since and now VoIP has surpassed PSTN to become the most used form of telephony in many parts of the world. As adoption rates for the next generation of VoIP gains acceptance, not all VoIP...

February 5, 2018

Things to Consider Before Your Business Phone Contract Auto-Renews

If you are currently under contract for your business phone system, it’s a good idea to check the date of your “Evergreen” clause. That’s the area the specifies when your policy will auto-renew – it can be a few weeks or even months before the contract completion date.

February 2, 2018

Generation Smartphone: Millennials in the Global Mobile Workforce

More than two-thirds of the world’s population have mobile phones in 2018, according to a report by Hootsuite and WeAreSocial. There are 5.135 unique mobile users, making up 68% of the 7.593 billion people on the planet. Of all the mobile devices in use, smartphones win by far as the No. 1...

February 1, 2018

Tips on Shopping for Your First Business Phone System

Shopping for your first business phone system? Don’t despair!

It can be frustrating when it seems like there are endless options but none that are ideally suited to your business needs. Having more options are generally better, but when you have too many options with no context on which ones...

January 31, 2018

The Critical Role of Mobile in the Growth of Activity Based Working 

Moving used to be a big deal for an established business. Customers were accustomed to seeing a business at a specific address with a familiar phone number. In the 21st century, however, a business is defined by what it does, not where it is. Activity Based Working (ABW) has knocked down cubicle...

January 30, 2018

Questions to Ask Before You Sign a Business VoIP Phone Contract

A lot can happen in a year, let alone 24 months. Yet that’s the length of a typical VoIP phone contract for many business phone systems. A 2-year contract might make sense for a larger enterprise where things tend to move slowly and changes require plenty of  lead time. For a small business with...

January 29, 2018

What Are My Options? Hosted VoIP Solution vs. Smartphones

At a recent conference on the latest advances in telecom, one business owner stood up and asked the panel, “Why can’t I just use this? [holding up his smartphone]”

Of course you can, but there are some good reasons why a business might need more than that.

January 26, 2018

Millennials Are Picking Up the Phone in Australia and New Zealand

The image of a phone-shy, conversation-adverse millennial has become something of a cultural trope. But do millenials really hate phone calls or do they just hate being torn away from what they are doing to deal with interruptions? New studies of  trends among millennials, especially those in...

January 25, 2018

Is Your Communication Infrastructure Improving Your Agility?

Speed matters. 70% of software firms and 68% of companies generally say that “agility” is in the top 3 priorities. An agile company can respond to customer demand in real time, make critical decisions on the fly, and secure new connections from anywhere. Mobility and agility go hand-in-hand....

January 24, 2018

Does Your Business Phone Line Deliver Excellence in Customer Experience?

Customer experience makes competitors irrelevant. It doesn't make sense to compete on price because that's merely a race to the bottom. Similarly, competing on quality or features alone won’t work in a global marketplace because somebody can find a way to do it better and cheaper tomorrow....

January 23, 2018

Mobile Transformation Spurs Growth in the Asia Pacific Region

The public's need for mobile has expanded to become the primary growth generator for telecom services all across the globe, according to a new report from the IDC. That demand is even more intensified for businesses and consumers in the Asia Pacific region, where 2017 growth in telecom revenues...

January 22, 2018

$2 Trillion in Global Value Depends on Innovation in Telecom

Digital transformation in telecom could unlock with more than $2 trillion globally for businesses, consumers and society at large in the coming decade, according to an economic analysis of innovation by the World Economic Forum (WEF). That figure includes a $440 billion market cap for future...

January 19, 2018

The Link Between Smartphones, Employee Happiness and Productivity

A new Forrester report found that the devices workers use every day are fundamental to how they feel about their jobs. Inefficient technologies like unnecessarily complex desk phones and frustrating software stand in the way of job satisfaction. This issue is so critical because, as plenty of...

January 18, 2018

A Day Ahead of the World: New Zealand's Mobile Connectivity

Less than 200 leagues from the International Date Line, Auckland is the first urban center to greet each new day. Similarly, New Zealand is leading the world into the new mobile-first reality, ranking No. 3 on the planet in mobile connectivity, fractionally behind Australia and Norway. Advances...

January 17, 2018

Automation Is the Engine of High-Performance Sales Teams

Even the best sales reps don’t have enough time to do it all. On an average day, sales reps must manage email, go through voice mails, learn new software, log new accounts into back office systems, update the CRM with new info on existing accounts, report on how they productive they are, and...

January 17, 2018

Best Practices for SMB Growth: Fewer Meetings, More Conversations

Coordinated efforts make all the difference between productivity and wasted effort. When you can rely on employees to keep operations running smoothly, you can tackle the bigger issues facing your business.

After years of research and scores of business surveys, the Project Management Institute...

January 16, 2018

Your Simple, Low-cost Engagement Tool Is Hiding in Plain Sight

Engagement underlies both productivity and profitability. How to you bring in new customers? Engagement. How to you retain existing customers? Engagement. How do you keep your employees on task? Engagement. Many complicated, expensive tech tools exist to help you measure and boost engagement,...

January 15, 2018

For Businesses That Are Going Places: The Office Moving Checklist

All over the world, entrepreneurs are on the move. They are growing, scaling, consolidating or restructuring their businesses. A good representative of this trend is 99Designs, which announced last year that they are packing up US operations and moving back to Australia. This move was a critical...

January 10, 2018

Is Mobile Really Delivering Productivity for Small Business?

Mobile phones can be powerful tools for small businesses. Like all powerful tools, they require special handling to make them secure and productive. Mobile phones improve productivity when they make it possible for managers to reach employees -- and for employees to do their work -- away from...

January 10, 2018

Faster, Smarter, Better Connected: Australian Mobile Adoption

The mobile world represents the future of work, but that future will not arrive all at once. In some cases, the road forward is a bit bumpy. Under fire for its troubled broadband rollout, Australia has moved out ahead on several fronts and now leads the world in mobile connectivity. The latest...

January 9, 2018
January 8, 2018

Spoke's Stress-free Office Move Checklist

Can Your Mobile Phone Take the Place of the Office Phone System?

Australia ranks in the world’s top 5 countries with the highest mobile penetration, in Deloitte’s Mobile Consumer Survey. At the same time, more business owners are holding down costs by operating from home or coordinating employees in remote locations. The merging of those trends has brought...

January 8, 2018

AI Brings Advanced Applications To Business Telephone Communications

AI, automation and machine learning have huge applications for business communications, from self-healing networks that can anticipate network vulnerabilities to improved call quality from AI that can perform minute optimizations that used to happen manually, configuring and adjusting network...

January 8, 2018

25 Surprising Stats on How Voice Communication Is Changing Business

Voice is back. The rollout of new technologies like VoLTE and HD voice are bringing voice quality back into focus after years of VoIP expansion. Cool accessories, headsets and advanced sound chips are optimizing the voice experience--from noise canceling technology to 3D sound effects that allow...

January 4, 2018

7 Reasons to Pick Up the Phone in the New Year

Should you or shouldn’t you?

Is it more productive to answer phone calls as they come in or let them go to voicemail and sort through who deserves a call back? It’s not an easy call, so to speak. There’s a complex calculus to the formulation of the optimal phone call answering methodology. ...

January 3, 2018

8 Ways to Be More Effective on a Business Phone Call

In a world of distractions, making a real connection is a rare and valuable event. A business phone call is one of the best ways to make those connections in our noisy digital world, but its also easy to squander that opportunity. Apply these simple rules use your phone time more effectively and...

January 2, 2018

Stay in the Zone: Good vs. Bad Interruptions

Working without interruptions can be an incredibly productive habit—even if it’s never been harder with all the digital distractions around us. Fortunately, the same technology that has been guilty of interrupting you so often can also be deployed to create a productivity bubble around you.

December 29, 2017

A Virtual PBX Is the New Mobile Storefront for Growing Companies

Professional businesses need a professional phone line. The business line is like an auditory storefront for the modern consumer, especially mobile shoppers. 54% of business phone calls come from a customer on a mobile device, and this number is growing steadily.

December 28, 2017

What Does a Smart Business Phone System Look Like?

Everything is getting smarter in 2018. You may have read about the near future of smart cities filled with smart homes where people drive smart cars that were safety tested by smart dummies. But what do people really mean when they use the word “smart”?

December 27, 2017

Productivity Draining Habits to Leave Behind in 2017

Ever had that feeling of working super hard, all day long, only to discover that you’d hardly accomplished anything at all? Constant interruptions, whether from electronic notifications or a chatty coworker, can undermine our productivity and sap the brain of the energy it needs. Productivity is...

December 26, 2017

What Is a Virtual Phone System and Who Needs One?

A virtual phone system is a communication platform designed to be deployed across your mobile phone infrastructure. You can get all the benefits of a PBX, including extension calling, multi-office routing, find-me/follow me features, mobile-to-mobile call transfer and group calling. It allows...

December 26, 2017

Why Productivity is THE Defining Metric of 2018

Productivity. Everyone wants it, from time-strapped entrepreneurs to budget-conscious corporate managers to number-crunching macroeconomists obsessing over global growth.

Productivity means more time, more money, and better results. What’s not to love?

December 22, 2017

How to Create a Step-by-Step Action Plan for Business Growth

If your business isn’t expanding, it’s failing. Business stagnation means you are falling behind the competition and losing market momentum, so no growth is really negative growth. Every business needs to have an expansion strategy, and the best way to ensure success is by creating an action...

December 22, 2017

Out of the Office, On the Job: Coworking and the Search for Flow

How productive have you been today? What kind of environment do you need to do your best work?

In the future of work, every worker will seek out the optimal environment for their own state of “flow” -- where workers can be “completely involved in an activity for its own sake. The ego falls away....

December 21, 2017

How to Give Sales Reps More Time for Selling

As a rule, sales reps hate administrative paperwork and sales managers want to see greater productivity. Why can’t both get what they want? The problem, as indicated by a recent time study, is that too many sales reps are spending 78% of their time doing things other than selling. Regardless of...

December 21, 2017

How BYOD Is Disrupting Business Telephone Services

Business telephone service and a physical office was the backbone of business for many years, but digitization and the future of work are ushering in a new reality. BYOD was just the tip of the iceberg.

The mobile revolution, combined with the augmented workforce, are creating a new world of...

December 20, 2017

The Smartest Path to Productivity Increases in 2018

Wherever you go at this time of year, everyone seems to have just one thing on their mind: productivity metrics. Business leaders are reviewing how much they spent over the last year on investments that didn't pay off or tech that didn’t live up to the hype. Surprisingly, one of the biggest...

December 18, 2017

5 Conversations That Changed the Course of Business Growth

Which event is more likely to set off the next round of business growth? Will it start with a flashy product launch or a 5-minute phone call at the end of the day?

The smart money is on the conversation.

December 15, 2017

The Mechanics of Feature Fatigue: When Is Less More?

Phones are simple. You dial and you talk, sometimes you leave a message. It rings, you pick it up. This concludes basic training.

Imagine if your business phone system was that simple. Routing calls to the next available employee?  Built-in. Find Me/Follow Me? Automatic. Local numbers around the...

December 14, 2017

Scalability Is All About Timing: Will Your Phone System Slow You Down?

In running a small business, the exact same action can be right or wrong depending on when you do it. Market conditions can take a sudden left turn and customer expectations seem to reset themselves overnight. To survive, a company has to stay agile enough to adapt on the fly. 

December 13, 2017

The Single UX Principle Defining the Future of Business Phone Systems

In the search for utility, too many companies have wandered into the dark forest of complexity. In pursuit of the reasonable goal of providing more value for their customers, these businesses confused more features with greater benefits. One principle could lead them back to the simplicity that...

December 12, 2017

How The Internet Has Revolutionized The Business Phone Call

For over a century, the national telephone system served as the nerve center to the industrial system that still underlies our economy. It was the backbone of B2B and B2C sales and service, as well as an important staple in social and family life. Early in the 20th century, the telephone became...

December 11, 2017

Mobility, BYOD and Hotspots Driving Business VoIP Growth Through 2021

Voice over IP (VoIP) has already begun to replace public switched telephone networks (PSTN) as the default communications backbone in the workplace of the future.

Now, a new Technavio report on projected global VoIP deployments through 2021 suggests that this VoIP will continue to win over new...

December 11, 2017

Low-Cost Business Phone Systems for Early Stage Companies

What is the best low-cost business phone system for your early stage company or startup? Many small businesses begin with very little capital or investment, using software applications and a remote team to start up, learn, grow, and expand.

A business phone system might be the largest expense...

December 8, 2017

Is Your SMB Ready to Survive Digital Transformation?

Digital disruption continues to shake the business world, and this megatrend is only accelerating. A study from Constellation Research analyzed the rate of churn for corporations entering and exiting the S&P from 1958 to 2011. If the rate remains constant, three-quarters of enterprises on the...

December 8, 2017

Business Communication in 2018 And Beyond

The smartphone revolutionized business communication by mobilizing the most critical business functions, and allowing innovators to make the world their office. But the evolution is far from over. The smartphone is just coming into its own as a tool that not only replaces the hardware and wires...

December 7, 2017

5 Effective Ways to Say No to Bad Ideas Over the Phone

Millennials are not fond of conflict. Of course, that’s not true for all millennials or for just millennials, but there is plenty of evidence that conflict-avoidance is a fairly common problem in the business world today. 

That conclusion is backed up by reports of millennial conflict training...

December 5, 2017

Make Follow up Your Superpower and Grow Your Influence and Impact

Do you ever feel like you’re just spinning your wheels, that despite your hard work, your efforts don’t really pay off?

What if there was one tiny shift you could make that could transform your outcomes in a big way? What if you could multiply your impact to propel your business forward, while...

December 4, 2017

Business VoIP Trends for 2018: Mobility, AI and Digitization

Voice over IP (VoIP) is just over 20 years old. In just two decades, IP telephony has evolved to the point where VoIP ranks in first place as the most used office phone system, supporting 36% of business today. VoIP providers turn analog sounds into digital packets that are transferred as data...

December 1, 2017

Should I Use My Personal Phone for Work? The Pros and Cons of BYOD

There are many good reasons to make and receive calls on your personal phone, and the majority of entrepreneurs already do. The problem is that handling business calls on your personal number puts your private security and your business data at risk. 

A smarter option is to add a virtual phone...

November 30, 2017

8 Expert Tips on Overcoming Phone Anxiety

People love their phones but they seem to hate phone calls. How do you resolve this paradox? New data on how people are using their phones, along with advice from communications experts, suggest that the phone call is being reborn as an essential business tool for the 21st century. 

Deloitte's ...

November 29, 2017

Is Your Business Phone System a Roadblock to Communication?

Information exchange drives business decisions, so it’s crucial to keep communication within the organization fluid. Employees have ongoing conversations about projects and strategies through meetings, email threads, chat sessions, and phone calls. Timely responses to business issues keep...

November 28, 2017

What is the Real Cost of Telephone System Maintenance?

It can be a challenge to ascertain the total cost of ownership (TCO) and return on investment (ROI) of a professional PBX system. Many costs arise unexpectedly based on a variety of factors, such as uneven growth and software integrations on your network.

2017 study estimated the average...

November 27, 2017

What is HD Voice and How Does It Deliver Better Call Quality?

Once you’ve seen a TV show in HD, it’s hard to look at a show on an old screen. Analog images look so fuzzy compared to the new digital standards. In the same way, HD Voice is resetting expectations for baseline audio. Voice UX is becoming the new battleground for differentiation in the crowded...

November 21, 2017

Your Small-Business Phone System and the Customer Experience

How important is the telephone to your business? Undoubtedly, your team uses the office phone system to talk to vendors and suppliers, but what about customer support? Is your phone system an important component of customer support? Can customers get answers to their questions by phone when they...

November 21, 2017

What Will Happen After Plain Old Telephone Service Is Gone?

Plain old telephone service is coming to an end. For over a century, copper wires and analog switches, and circuits connected the world into one happy telephone network. This network was at the heart of business and social life, and the engine of economic growth for many decades. 

November 20, 2017

Did You Just Make a Business Call with Your Mobile Phone?

That’s a dangerous thing to do. Business is mobile, but using your personal mobile number for business calls will introduce several unnecessary risks to you and your business unless you protect yourself and your private mobile number.

Consider a few reasons why you should protect yourself with ...

November 17, 2017

Mobility is the New Last Mile for VoIP Service Providers

Voice over IP (VoIP) phone service began as an inexpensive or free way for people to make and receive voice calls on the internet, and blew up into a paradigm shifting phenomena. Over the past few decades, IP telephony has completely disrupted the telecommunications industry, from the way that...

November 16, 2017

6 Team-Building Ideas for a Remote Staff

Remote workers are key contributors to business. More employees are opting to work at home to save commute time, to address child care issues, and just because they find it’s more productive. Forty-three percent of the U.S. workers surveyed said they spend at least some of the time working...

November 15, 2017

The Imminent Rise of Intelligent Virtual Assistants

The robots are coming! The robots are coming! Have you heard? They are coming, to replace your job, your spouse, your life! They may even want to perform all the mundane, tedious tasks that keep you from doing your real work.

November 14, 2017

9 Business Phone Features Your Employees Will Love

What if you could create the perfect telephone system for your business? What business phone features would you consider essential to maximize employee productivity and improve customer service? Telecommunications capabilities have evolved, and there are a variety of features that are...

November 14, 2017

Digital Transformation is Driving a Big Shift in Business Priorities

In the 1990’s, companies begin to experiment with outsourcing work that wasn’t considered business critical, usually as a cost-saving measure. The results were quite mixed. Sometimes outsourcing backfired, and ended up costing a company even more money. Regardless, this was the beginning of...

November 13, 2017

Left to Their Own Devices: US Workers & Their Smartphones in 2017

Nearly all internet users in the US – 94% to be precise – have smartphones. In comparison, only 76% have a PC or a laptop. 

November 10, 2017

Finally, A Phone System That Supports Small Business

If you operate a small- to medium-sized business (SMB), you may feel there are few business tools out there scaled to meet your needs. Like Goldilocks and the Three Bears, there are tools that are too big with more features than you need (and a price tag to match), or you are stuck with tools...

November 9, 2017

Are You Paying for Tech that Your Employees Aren’t Using?

Successful businesses eliminate the unnecessary. On their way to a $10 billion valuation, the leaders of Dropbox wrote an open letter about cutting costs that read, “When it comes to building a healthy and sustainable business, every dollar counts. And while it's okay for us to have nice things,...

November 8, 2017

The Future of Work Is Freelance (and what this means for your SMB)

The future of work is coming. According to the Bureau of Labor Statistics the number of temporary employees rose by 29% between 2009 and 2012, a trend that continues to accelerate. By 2020 it's been widely predicted that 40% of the workforce will be 1099 workers, while an independent 2016 study...

November 7, 2017

How Agile Communication Can Foster Small-Business Growth

Small-business growth requires adaptability. Business conditions change, often quite rapidly, and small to medium-sized businesses (SMBs) need to be ready to act to keep up. Agile business practices require agile communication strategies. Your team has to be able to share information quickly for...

November 7, 2017

Can Your Smartphone Run a Virtual PBX?

Why does a business need a Private Branch Exchange (PBX)? What are you really paying for when you order a PBX system?

November 6, 2017

How Mobile Devices Are Shaping the Future of Work

What does the future of work look like for your small business? What will you be doing next year? If you said “Growing,” you’re in the majority. 60.6% of small businesses owners are optimistic about the growth of their own business, despite a stalled economy overall. Approximately the same...

November 3, 2017

Does Your Office Phone System Support the New BYOD Reality?

Looking for a new office phone system? Maybe you’ve grown beyond a single business line, and need a more sophisticated phone system to help your company manage increased call traffic. Or, perhaps you invested in an expensive setup that no one ever really understood how to use, and it’s already...

November 2, 2017

6 Common Mistakes Small Businesses Make When Choosing a Phone System

For any business, infrastructure is overhead, so building the right infrastructure is essential, including choosing the right phone system. The telephone is still the primary link to customers and business partners, and if you don’t choose an office phone system with the right features to...

November 2, 2017

How Much Is Your Office Manager Worth in the Future of Work?

An office manager is the unsung hero of most small and medium businesses, laboring invisibly behind the scenes to make sure everything gets done, and done well.

While AI is disrupting jobs and automating back office tasks, the office manager has a critical role to play in the future of work. In...

November 1, 2017

Does Your Business Phone Line Support Sales in the Field?

If you think of revenue as business fuel, then the sales team is your pit crew. The problem is that when the office communication lines become clogged, your company’s performance will suffer. To accelerate growth and turbocharge sales, a business phone line should facilitate the free flow of...

October 31, 2017

Effective Team Communication Tips for Your Small Business

Small business profits are built on efficient operations, and efficiency requires clear team communication. When your operation is small, communication can be simple because there are fewer employees involved, but as your small to medium-sized business (SMB) grows, maintaining effective team...

October 31, 2017

What Is a Virtual Phone Number And Who Needs One?

A virtual number is a telephone number without a directly associated telephone line.   Your phone systems lives inside an app and can be deployed across your mobile infrastructure. Software is eating desk phones, hardware, wires and all the IT resources that used to be required to service a...

October 30, 2017

What to Look for When Shopping for a VoIP Phone

Voice over IP (VoIP) is rapidly becoming the standard for business phone systems. However, choosing the right VoIP phone for your company starts with a basic understanding of how VoIP services work. Ultimately, you want to match the VoIP phone to the VoIP service with the features you need.

October 26, 2017

12 Things People Wish They Knew Before Buying an Office Phone System

There’s a fairly good chance that you hate your office phone system. If you do, you’re in good company. Overall, small businesses are more dissatisfied with their phone systems than larger enterprises are.

A survey by JD Power found that small business owners everywhere are not happy with their...

October 25, 2017

Is Voice the Interface of the Future?

There is some pretty awesome technology out there, and it can definitely help you save time and money—except when it doesn’t. The productivity gains of new technology are menaced by a navigation experience that is extremely disruptive. Anyone who spends their days using technology can attest to...

October 24, 2017

How to Compare Affordable Office Phone Systems

Any business infrastructure has multiple parts, including desks, computers, a computer network, copiers, printers, and, of course, an office phone system. You would think that choosing the right office phone system for your business would be relatively easy, but there are more phone choices...

October 24, 2017

How to Be Persuasive on the Phone

Businesses grow by conversations. Mastering the art of being persuasive on the phone can propel your small business to success in sales, funding, building critical networks and keeping employees engaged. Getting employees on your side may be the most important skill of all because they are the...

October 23, 2017

How Can Your Office Phone System Help You Be Remarkable?

What is a remarkable business? It’s one that’s instantly memorable, that’s worth telling your friends about, and that makes you feel good when you spend hard-earned money there.

October 19, 2017

6 Tips for Introverted Entrepreneurs to Communicate Effectively

What makes a successful entrepreneur? There are specific characteristics that every entrepreneur needs: vision, passion, business savvy, commitment, focus, and self-confidence. Entrepreneurs also have to be leaders, which requires good communications skills, and when you are an introvert those...

October 19, 2017

Why Is It So Hard To Buy An Office Phone System?

Phones are easy. You dial, you talk. Buying and using a business phone systems should match that customer experience. For the vast majority of small businesses, that's just not the way it works. 

JD Power conducted a survey that found small business owners everywhere are not happy with their...

October 17, 2017

5 Business Communications Experts You Should Know

Communications and collaboration are essential components for any organization. There is an entire industry that has been built around developing effective communications skills and teambuilding, and there are dozens of communications experts out there. Good communications, however, is a...

October 17, 2017

Technically Speaking: How VoLTE Improves Sound Quality Over VoIP Services

Voice over IP (VoIP) was a good start. It took the groundbreaking idea of treating sound like data and made it work. That was 20 years ago, and though VoIP providers continue to work on stabilizing VoIP,  problems still exist in terms of echoes, jitters and latency. In particular, small...

October 16, 2017

5 Factors Impacting VoIP Phone Service Adoption Rates for 2018

Voice over IP (VoIP) is establishing itself as the new de facto backbone in business communication as aging land lines are replaced with fiber or simply no longer serviced.

There are many varieties of VoIP deployments though, from on-premise to cloud-based to hybrids, and many newer technologies...

October 15, 2017

What’s the Point of a Business Phone Line in an Ecommerce World?

Have you ever tried to call Amazon or Uber? These ecommerce giants and many like them could certainly afford a contact center, but they have made the conscious choice to discourage customers from contacting them over the phone.

Is that a good idea? Here are three ways ecommerce and SaaS...

October 12, 2017

The Realities of Relying on a PBX System

When it comes to communications technology, business owners often adopt the attitude “if it ain’t broke, don’t fix it.” They have a working office telephone system, so why upgrade? As with any technology, the reason to upgrade is to take advantage of new features and functions, but has the...

October 12, 2017

These 7 Mistakes Could Hurt a Growing Business

Every business has multiple moving parts, and like plates spinning in the air, failure to pay attention to any one of those parts could spell disaster. Some business mistakes can be fatal, while others will impede business growth. Common business mistakes are the result of erroneous assumptions...

October 10, 2017

Is Google Voice a Complete Telephony Solution?

In the wake of the internet revolution, many businesses were able to start up and even run without an actual business phone system. Smartphones and apps changed everything and allowed people to truly go cordless.

People ditched their landlines, using their smartphones and tablets instead, and...

October 10, 2017

How Do You Build a Problem-solving Culture?

How do you create a culture where people solve problems and work together?

It’s simple: you have to have regular, direct conversations.

However, in our internet age it doesn’t seem so simple anymore. People are drowning in email correspondence while productivity is plummeting. Text and chat,...

October 9, 2017