All businesses have essentially one and only one problem: How do you stay profitable? If you are only breaking even, you won’t be able to survive unexpected variances in the market. Profitability is a basic survival skill. It’s no wonder why profitability was cited as a top concern for Australian small business owners in the 2017 NAB SME Survey. They said that profitability margins have been squeezed flat over the past year by downward price pressure as overhead costs have risen.
What small business owners need is simple: a tool that can lower operating costs, make their employees more productive and give their customers a reason to come back again. That tool exists, and it may even be in your hand as you read this. It’s your smartphone.
Not your smartphone alone, but one augmented with a 100% mobile phone system that helps you eliminate unnecessary office expenses, contact employees easier and solve customer issues faster.
Here are 5 true stories of small business owners who contacted us to solve their most annoying problems:
1. The Case of the Abandoned Desk Phone
An office manager wrote: “No one uses their desk phones. Why do we even have them? All we do is forward calls to our mobile phones, then we pay double for the calls. It’s crazy.”
The 2017 Sensis e-Business Report found that 79% of small businesses and 85% of medium-sized employers in Australia are using web-enabled smartphones at work. Those who eliminate the costs of an office-based phone system, with all the costs of desk phone maintenance and IT support, can operate at a significant cost advantage.
2. The Case of the Expensive Forward
A small business owner wrote, “I’ve got customers in Australia that cost me a fortune because their calls get forwarded to my NZ mobile phone.”
Business can’t wait until you get home, but you don’t have to pay outrageous fees for it. For example, some plans include unlimited international calling among team members. Another popular feature is auto-geo-routing, which can detect and direct the call to the closest team to reduce calls outside your coverage area. You can also choose to make calls using your unlimited voice minutes, saving your data for the most urgent calls.
3. The Case of the Lost Contacts
An IT specialist wrote “We’ve been using mobile phones, but are losing customer calls and messages inside personal voicemail. Mobiles are not a business phone solution.”
This is another reason why a smartphone needs an extra layer with professional phone capabilities to make it a professional solution. A mobile phone system keeps all customer and prospect contacts under control of the company, so they are lost when the employee moves on. The phone system call log and visual voicemail lets everyone on the team know if a customer needs a call back and what they are calling about. It also masks the caller’s private number behind a professional DDI number for safety and security.
4. The Case of the Frustrated Caller
A front line manager wrote, “We cannot transfer calls, so when a customer calls, I have to take a message, find the employee and get them to call the customer back. It’s a bad experience for the customer.”
This is one of the problems small businesses face when they relying on smartphones alone. Customers expect their favorite brands to treat them professionally, no matter how big or small the companies are. 78% of customers say they have walked away from a transaction or not made a purchase due to a bad customer experience. They usually won’t tell you why. They will simply go away and never come back.
5. The Case of the Well-Paid IT Specialist
A sales manager wrote, “We outsource our IT department, and every time we need something changed on the phone system, it takes ages and costs a lot.”
Growing companies go through many changes as people come and go, software changes and a phone problem can shut down the business. It has to be fixed fast at any cost, which is exactly what business owners end up paying when time is of the essence. A mobile phone system maintained by the supplier frees up network resources and ends calls to the phone repair guy. Add/delete/change of phone system users is as simple as a few clicks on the screen or swipes on a touch screen.
Mobility's role in agile communications
Since most of a day’s work can be now done on a smartphone, its hard to justify the costs of a traditional office phone system. Most offices communicate using a variety of tools and apps that can be deployed across a mobile phone network, including messaging, email and voice. All can be managed from a single smartphone screen.
It doesn't make sense to pay for a business phone system that may not be giving you a good ROI. And while these systems are expensive to buy, install and maintain, the danger of obsolesce is always looming due to rapid innovation and disruption in the telecom space. You need a more agile communications plan that fuels your growth stategy instead of slowing you down.
The scalability engine for global startups
Spoke Phone was built specifically to help small businesses grow at their own rate. You don't have to invest thousands of dollars just to get a professional phone system. Agile companies need the liquidity and flexibility of OpEx over CapEx.
You can secure all the most important features of a on-premise PBX or a hosted VoIP provider, without spending all of your development funds. Spoke Phone gives you the option to add a host of local numbers anywhere in the world, the freedom to transfer calls to team members, and the data to find out who called when and whether anyone on your team followed up. Your AI assistant will be able to answer the phone when you can't and respond to the caller in their own language or dialect.
Add or delete team members in an instant. While they are part of your company, you'll always have an up-to-date contact at your fingers. Spoke Phones smart directory keeps all your business contacts updated and at your fingertips.
You'll also save the massive costs of hiring a IT team to install and maintain your phones. Download the app onto your mobile and set it up in a matter of minutes. With Spoke Phone, your operation will be ready for the 100% mobile future of work.
See how it all works by arranging your own interactive demo. Spoke is the smart virtual phone system for a growing business in a mobile world.