Customers expect professional organizations to maintain a professional phone system. That usually means things like an automated greeting, an IVR with extension numbers for various departments, the ability to transfer calls easily, multi-user calling and conferencing, and a few other similar business essentials. However, a traditional PBX phone system is too much for a growing company because they tend to be too expensive, too complicated and too slow to adapt to new technologies. There are really only three other options:
- Online PBX-like systems, include VoIP and SIP phones -- These manage voice and data over the internet and are slightly less expensive. If they hardware is hosted somewhere else, they are a bit easier to update than traditional PBX systems. Otherwise. voice over IP (VoIP) systems and session initiation protocol (SIP) trunking phones replicate the PBX framework and hardware such as desk phones, local servers or special routers. Recent surveys show that small business owners are far more unhappy with their phone systems due to problems like unacceptable voice quality, unhelpful customer service, options they don't want, inflexible pricing and long term contracts.
- Just using your own mobile phones – After giving up on hosted VoIP providers, this is the next logical step for a growing business. Unfortunately, customer experience suffers immensely because you lose the essentials of a professional phone system that customers expect. Your customers don’t want to leave messages for individuals, receive calls from strange numbers or be told that they have to call back on a different number because you can’t transfer the call.
- Mobile phone systems – This is the simplest, least expensive, most versatile option. There’s no special equipment to buy, it’s easy to set up and costs up to 88% less than a traditional PBX. Employees get to use their own phones, but their private numbers are masked behind the company line and the company never has to worry about losing customer data or notes to a personal phone.
Here are 5 specific use cases where it makes the most sense for a small business to operate a professional mobile phone system on their existing mobile phones:
1. Your employees are rarely at their desks.
Whether they are on the road or collaborating in the office, it’s still just as frustrating for the office manager who can never find someone to take a phone call. Find me/follow me is good but employees have to know how to turn it on and turn it off. A system that is mobile by default makes more sense. You can add on desk phone docking stations for your mobile phones if you want to conference or work hands free.
2. The business owner is rarely in the office.
The largest deals rarely happen in the office. Business owners are looking out for the long-term health of the organization while front-line team members take care of revenue and daily expenses. When the owner needs a project update or a subject matter expert on an issue, there’s no time to dig around for an out of date employee directory. It usually falls on the office manager to track down right person, killing productivity for everyone involved. A mobile phone system puts the entire directory in an app and keeps their numbers current.
3. You have team members in the field, in other cities or other countries.
Distributed work has become standard operating procedure for many businesses. If you are trying to build a strong base of customers and keep them happy to avoid churn, you and your team will be on the phone a great deal and out of the office in meetings as much as possible. You’re phone bill can quickly get out of control unless your team has a mobile-based phone system that has money-saving features like unlimited calling team-to-team, even across time zones.
4. Your company is in an unpredictable growth stage.
Growing companies often go through rapid changes, adding and losing employees and moving headquarters frequently. 24 month contracts won’t work for them, and it shouldn’t take a IT expert to add or remove users from the phone system. A mobile system is as flexible as a growing business, allowing plan administrators to make whatever changes they need in minutes, right from their phones.
5. You are concerned about cash flow
It doesn’t make good business sense to tie up capital investment in hardware like desk phones that employees don’t know how to use or don’t want to use. Some workers are even storing their desk phones in cabinets because they don’t want to deal with them when they are trying to concentrate. Don’t tie up cash flow in unwanted hardware. You and your employees already have a good deal of time and money invested in your getting your smartphones just the way you like them. You are comfortable using them and have arranged settings to your preferences. Not only does a mobile phone systems free up more cash flow, it encourages employees to answer and make more calls on the phones they already love.
A global mobile network that is constantly growing
Spoke Phone is a global mobile network that enhances productivity for small businesses at the growth stage and teams everywhere.
These groups especially need a reliable and professional business phone system that does just a few things very well, such as :
- Provides direct dial in (DDI) numbers with local numbers in 50+ countries.
- Keeps a call log so office managers know who needs a call back by when
- Greets callers with a multilingual AI assistant that can direct callers to the right individual or group
- Keeps a dynamic company directory updated in real time so managers can reach anyone, anywhere, anytime.
- Delivers excellence in a voice quality, not the echoes, buzzes and dropped calls that still plague VoIP.
- Uses the employees' unlimited talk minutes instead of expensive data packages
- Is extremely affordable for cash-conscious, growth-oriented companies.
- Can be installed in a few minutes and maintained without any help from technical talent.
- Simplifies conference calling and one touch transfers.
- Can keep notes during the call, then transcribe them and share them with team members.
- Allows unlimited free calling between team members, even internationally
All of those features and more are packed into Spoke Phone's virtual PBX, turning employee mobile phones into a next-generation business phone network for the global mobile future.
Spoke uses advanced analytics and AI to transform the telecom experience -- helping business owners and office managers get more calls made and more calls answered. We can see that the future of work is 100% mobile and Spoke can be the bridge that takes you there. To learn more about Spoke and the next generation voice UX, sign up for an interactive demo. Mobility and productivity belong together. All they need is a way to talk to each other.