A history of always saying “Yes” turns two friend’s whim into a surprisingly diverse transportation business.

Two friends CJ Mahony and Phil D’Ath got into business on a bit of a whim. They've turned that fleeting moment into a thriving business by doing things others could not, and did not want to do. Coupling their ‘can-do’ attitude with a desire to use the latest technologies (like mobile VoIP...

August 22, 2018

Spoke Cheviot: VoIP support for rural businesses that don't have high quality WiFi or 4G data.

Spoke Phone's Cheviot release brings VoIP / PBX virtual business phone systems to rural businesses wanting to improve customer experiences.

June 22, 2018

What Are My Options? Hosted VoIP Solution vs. Smartphones

At a recent conference on the latest advances in telecom, one business owner stood up and asked the panel, “Why can’t I just use this? [holding up his smartphone]”

Of course you can, but there are some good reasons why a business might need more than that.

January 27, 2018

8 Ways to Be More Effective on a Business Phone Call

In a world of distractions, making a real connection is a rare and valuable event. A business phone call is one of the best ways to make those connections in our noisy digital world, but its also easy to squander that opportunity. Apply these simple rules use your phone time more effectively and...

January 3, 2018

How to Create a Step-by-Step Action Plan for Business Growth

If your business isn’t expanding, it’s failing. Business stagnation means you are falling behind the competition and losing market momentum, so no growth is really negative growth. Every business needs to have an expansion strategy, and the best way to ensure success is by creating an action...

December 23, 2017

The Smartest Path to Productivity Increases in 2018

Wherever you go at this time of year, everyone seems to have just one thing on their mind: productivity metrics. Business leaders are reviewing how much they spent over the last year on investments that didn't pay off or tech that didn’t live up to the hype. Surprisingly, one of the biggest...

December 19, 2017

5 Conversations That Changed the Course of Business Growth

Which event is more likely to set off the next round of business growth? Will it start with a flashy product launch or a 5-minute phone call at the end of the day?

The smart money is on the conversation.

December 16, 2017

Is Your Business Phone System a Roadblock to Communication?

Information exchange drives business decisions, so it’s crucial to keep communication within the organization fluid. Employees have ongoing conversations about projects and strategies through meetings, email threads, chat sessions, and phone calls. Timely responses to business issues keep...

November 29, 2017

Your Small-Business Phone System and the Customer Experience

How important is the telephone to your business? Undoubtedly, your team uses the office phone system to talk to vendors and suppliers, but what about customer support? Is your phone system an important component of customer support? Can customers get answers to their questions by phone when they...

November 22, 2017

6 Team-Building Ideas for a Remote Staff

Remote workers are key contributors to business. More employees are opting to work at home to save commute time, to address child care issues, and just because they find it’s more productive. Forty-three percent of the U.S. workers surveyed said they spend at least some of the time working...

November 16, 2017

9 Business Phone Features Your Employees Will Love

What if you could create the perfect telephone system for your business? What business phone features would you consider essential to maximize employee productivity and improve customer service? Telecommunications capabilities have evolved, and there are a variety of features that are...

November 15, 2017

Finally, Small Business Phone Systems Make Sense

If you operate a small-to medium-sized business (SMB), you may feel there are few business tools out there scaled to meet your needs. When it comes to small business phone systems,  It's like Goldilocks and the Three Bears. There are some tools that are too big with more features than you need...

November 10, 2017

How Agile Communication Can Foster Small-Business Growth

Small-business growth requires adaptability. Business conditions change, often quite rapidly, and small to medium-sized businesses (SMBs) need to be ready to act to keep up. Agile business practices require agile communication strategies. Your team has to be able to share information quickly for...

November 8, 2017

6 Common Mistakes Small Businesses Make When Choosing a Phone System

For any business, infrastructure is overhead, so building the right infrastructure is essential, including choosing the right phone system. The telephone is still the primary link to customers and business partners, and if you don’t choose an office phone system with the right features to...

November 3, 2017

Effective Team Communication Tips for Your Small Business

Small business profits are built on efficient operations, and efficiency requires clear team communication. When your operation is small, communication can be simple because there are fewer employees involved, but as your small to medium-sized business (SMB) grows, maintaining effective team...

November 1, 2017

What to Look for When Shopping for a VoIP Phone

Voice over IP (VoIP) is rapidly becoming the standard for business phone systems. However, choosing the right VoIP phone for your company starts with a basic understanding of how VoIP services work. Ultimately, you want to match the VoIP phone to the VoIP service with the features you need.

October 27, 2017

How to Compare Affordable Office Phone Systems

Any business infrastructure has multiple parts, including desks, computers, a computer network, copiers, printers, and, of course, an office phone system. You would think that choosing the right office phone system for your business would be relatively easy, but there are more phone choices...

October 25, 2017

6 Tips for Introverted Entrepreneurs to Communicate Effectively

What makes a successful entrepreneur? There are specific characteristics that every entrepreneur needs: vision, passion, business savvy, commitment, focus, and self-confidence. Entrepreneurs also have to be leaders, which requires good communications skills, and when you are an introvert those...

October 20, 2017

5 Business Communications Experts You Should Know

Communications and collaboration are essential components for any organization. There is an entire industry that has been built around developing effective communications skills and teambuilding, and there are dozens of communications experts out there. Good communications, however, is a...

October 18, 2017

The Realities of Relying on a PBX System

When it comes to communications technology, business owners often adopt the attitude “if it ain’t broke, don’t fix it.” They have a working office telephone system, so why upgrade? As with any technology, the reason to upgrade is to take advantage of new features and functions, but has the...

October 13, 2017

These 7 Mistakes Could Hurt a Growing Business

Every business has multiple moving parts, and like plates spinning in the air, failure to pay attention to any one of those parts could spell disaster. Some business mistakes can be fatal, while others will impede business growth. Common business mistakes are the result of erroneous assumptions...

October 11, 2017

The Importance of Getting Your VOIP Phone Service Mobile

Voice over IP (VoIP) phone service has become the common communications platform for business. VoIP offers business users a number of advantages: superior audio quality, scalability, integration with other technologies, and most important of all, low cost. If you have an enterprise network, then...

October 6, 2017

7 Tips for Making the Right VoIP Provider Choice

As technology advances, systems come together, and the price of technology drops. This is certainly true in telephony. Whereas businesses once had to allocate a substantial part of their operating budget for telephone services, today they can include telephony as part of their IT infrastructure...

October 4, 2017

What Is the Best Mobile Phone for Business?

Better business tools promote better business efficiency, so it’s important to choose the right tools, especially the right mobile business phone. Productivity relies on access to people and information when and where you need it, and your mobile phone is the lifeline that keeps you connected...

September 29, 2017

How to Prioritize Business Phone Features

Even in the age of email and the web, a lot of business is still conducted by telephone. Granted, more people are using email, instant messaging, social media, and other communications channels, but when a transaction is important or you want immediate service, the first thing you do is pick up...

September 27, 2017

How to Set Your Team Up for Success When Scaling a Business

Business growth doesn’t just happen. Scaling a business requires careful planning, commitment, and—most of all—teamwork. No one individual has the skills and resources needed to scale a business; it requires a team of professionals with complementary skill sets, all dedicated to the same vision...

September 21, 2017

12 of 2017's Best Business Growth Articles

Building a business of any size is never easy. Growth doesn’t just happen. It takes perseverance, hard work, and most of all a well thought-out business growth strategy. You need to have a firm understanding of your business’s strengths and weaknesses, identify market opportunities that will...

September 16, 2017

Business Phone Basics: What Is VoIP?

Office telephone systems are still an essential communications tool. Even with the proliferation of email, chat, and online communications, the phone is still the most efficient tool for information exchange and is the preferred means of contact for many customers. At the same time, the...

September 9, 2017

Tips for Proper Business Phone Etiquette

Sometimes it seems that the more we use the telephone, the poorer our business phone etiquette becomes. Smartphones are now the primary tool for business communications—email, text messages, chat, video chat, and phone calls. Carrying a smartphone is part of the always-on culture that marks the...

September 7, 2017

What Does the Best Business Phone of 2018 Look Like?

Technology changes rapidly, including telecommunications, and the best business phone you use today may look very different a year from now. For example, the Apple iPhone just celebrated its 10th anniversary. Consider how much your world has changed over one short decade because of smartphones...

August 31, 2017

Is There Such a Thing as Free VOIP?

Everyone loves free stuff. Wouldn’t it be great if you could get your business telephone service for free? That’s what a lot of small to medium-sized business (SMB) owners are looking for when they try free voice-over-IP (VoIP) services. There are dozens of free VoIP services available, including

August 26, 2017

6 Small Business Trends You Should Know About in 2017

Following a tempestuous election year, 2017 has proven to be a positive year for business, with a booming stock market and increased confidence among small to medium-sized businesses (SMBs) that the economy is strong. In fact, SMBs are continuing to grow at a record rate, and 99.7 percent of all...

August 22, 2017

Tips for Growing a Small Business with Technology

When you start a small to medium-sized business (SMB), startup costs are always a concern. Where is the best place to invest capital to ensure yours is a winning SMB? Do you put more cash toward inventory, marketing, staff? One area where every SMB can make a smart investment is technology....

August 18, 2017

Choosing a Phone Service for Business (No IT PhD Required)

Choosing the right telephone system for your company may be the most important decision you have to make about your business infrastructure. Like it or not, the telephone is a necessary evil. The telephone remains an essential link to customers as well as a vital tool for internal collaboration....

August 16, 2017

How to Know When PBX vs VOIP is the Wrong Question

Business communications strategies have changed as email, the web, texting, and social media take an increasingly important role in staff and customer communications. However, the telephone is still an essential business tool.

Nothing is more efficient or more compelling than the one-to-one...

August 11, 2017

What Does a Winning SMB Look Like?

Small to medium-sized businesses (SMBs) are driving the U.S. economy.

August 10, 2017

Top Six SMB Tools are Inefficient for Managing Enterprise Networks

Today’s economy is fueled by startups that grow into small to medium-sized businesses (SMBs). In every industry, there are entrepreneurs using new technology and new business strategies to start something innovative, and no matter what their market, these fledgling businesses adopt the same...

August 8, 2017

How to Switch to a Virtual Phone System in One Easy Step

Why would you need a virtual phone system?

That answer is easy. In today’s business world, no one is stationary and as executives and employees telecommute and travel, it becomes more imperative than ever to keep in touch by telephone. Virtual telephone systems offer “find me/follow me”...

July 27, 2017

The Only Advice You'll Need to Manageing Millennial Employees

It would be easier to manage your staff if all the employees were motivated by the same things and worked in the same way. Unfortunately, the speed of change in the workplace means that business tools and processes evolve quickly, and every new generation of workers brings its own values,...

July 25, 2017

Seven Common Misconceptions About Team Communication

Good communication is the foundation of any business, yet effective team communication continues to prove elusive for many organizations. Getting people to understand one another and communicate efficiently has been a problem since man started walking upright. In the workplace, the problem is...

July 20, 2017

How to Optimize Your Team's Internal Communication Tools

Improving team communications is a sure way to improve operating efficiency and ultimately increase profits. If you appreciate that time really is money, then making the best use of work time is important. One of the simplest ways to make better use of time and increase operational efficiency is...

July 18, 2017

Six Business Communication Thought Leaders to Follow Right Now

It’s hard to keep pace with changes in technology, especially in the telecommunication sector. It seems that new telecom services and systems are entering the market every day, and many of these innovations can have a direct impact on your business. Tracking trends in business communication can...

July 11, 2017

The Marketing Communication Tools You Need in Your Stack

Did you know that it takes between six and eight touches to convert a sales prospect into a customer? Each touch requires a different set of marketing communication tools, with different degrees of effectiveness. For example, the top five tools for business-to-business (B2B) lead generation are...

July 7, 2017

How to Pick the Best Virtual Phone System for an International Team

Today’s marketplace is truly global, and small to medium-sized businesses (SMBs) are becoming bigger players in the global economy. Not only are more SMBs sending goods and services abroad, they are working more closely with global teams that provide regional sales and support, as well as...

July 5, 2017

Seven Big Little Secrets to Improve Communication Skills

Effective communication and interpersonal skills are often cited as lacking among the new generation of business professionals. The ability to connect and communicate with others is the single most important business skill a professional can have. It affects not only sales, service, and customer...

June 30, 2017

5 Customer Retention Strategies You Need to Know

Customer retention has to be the top priority for any business. It takes a lot of time and money to attract new business, especially in the age of the web when consumers have more choice than ever and can readily find more alternatives to your product or service. Once you have landed a new...

June 28, 2017

Four Big Innovations in VoIP Technology & Why They Don't Matter

Improvements in the speed and stability of enterprise networks have resulted in an explosion in Voice over IP (VoIP). After all, what business wouldn’t want to save money by using VoIP technology to harness the internet for telecommunications? VoIP makes global calling virtually free with...

June 26, 2017

Is There Such a Thing as Online PBX?

There was a time when choosing a business phone system was easy; you had one choice, your local telephone company. Today businesses have a number of telecommunications options—Voice over IP (VoIP), on-premise PBX, online PBX, mobile phones, hosted services, virtual phone services—and choosing...

June 23, 2017

10 Telecommunications Blogs You Should Be Reading

Telecommunications is a rapidly changing arena. New technologies and new standards are constantly emerging, and best practices for business telecommunications are continually evolving. Whether you run a large business or a small business, telecommunications is essential to your operation, so...

June 21, 2017

This Is The Next Big Thing In International Business Communication

It’s a small world, especially when it comes to business. Thanks to advancements in global telecommunications and online transactions, we now have a truly global economy where even the smallest companies can easily conduct business overseas. The biggest contributing factor to global business...

June 20, 2017

How to Find the Best Business Telephone Service Providers

When was the last time you upgraded your office telephone system? Communications tools should evolve with the needs of your business, especially as new technologies emerge and services change.

June 15, 2017

The Costly Common Misunderstanding About IP Telephony

The telephone remains the critical link to customers, prospects, and suppliers for every business, but how reliable is your telephone system? Most companies have migrated from the old-fashioned Centrex systems to hosted PBX or voice over Internet Protocol (VoIP). VoIP offers digital voice...

June 14, 2017

Skype vs Slack: Are You Asking the Right Question?

No one communications tool can meet every business need. Workers use different types of tools—telephone, email, video conferencing, file sharing, group chat, etc.—for different types of communication and collaboration.

June 13, 2017

How to Solve the Team Communication Problems

Collaboration is often an ongoing problem for any size business. You may have a sales team of competitive individuals who are working hard to earn their own commission. Or your team might be spread across several continents. Perhaps you’re just working out the kinks of improving communication...

June 8, 2017

9 Online Collaboration Tools for Smart Teams

In recent blog posts, we have been talking about how the right communication tools help build smart teams. The key to effective team building is effective communication and the better your collaboration tools, the more productive your teams will be. That’s why more smart teams are looking to use...

June 6, 2017

Business Communication Basics for the 21st Century

Good communication is the key to any successful business. Good internal communication increases productivity and employee satisfaction and decreases employee turnover. Good business communication skills also help cement relationships with coworkers, customers, and partners. The better your...

June 2, 2017

The Truth About Effective Team Communication May Surprise You

Improving the performance of any team requires effective communication. If you follow any sports team, what separates the winners from the losers is better internal communication; being able to telegraph moves to your teammates is what makes winning plays. But what is the foundation for...

June 1, 2017

7 Team Building Ideas for Improving Communication

Employee interaction and trust are foundational to a successful organization. While water-cooler conversations and birthday cakes may seem to be a waste of time, they actually are an important part of team building. Almost as much so as scheduled, strategic team building activities. In fact,...

May 30, 2017

It's Time to Invest in Customer Communication Management

“No Customer Success = No Your Success” -- Lincoln Murphy, Founder, Sixteen Ventures

May 27, 2017

The #1 Factor Impacting Team Communication Effectiveness

If you take a hard look at your company’s internal communication, can you honestly say that it removes friction from your daily operations?

How effectively does your team collaborate? How difficult is it to share information in order to reach a decision? If your business is like most operations, 

May 25, 2017

4 Essential Ingredients of an Agile Communications Plan

Agility is something all businesses strive to master. An agile strategy means you are able to adapt to changing market conditions in order to stay ahead of the competition. Agile practices are becoming more common across all aspects of business. Agile project management, for example,...

May 16, 2017

The Worst Mistake You Can Make Choosing a Business Office Phone

When you are running a small business, there are so many administrative details that you have to deal with—office space, equipment, payroll, even cleaning services—and the last thing you want to think about is your office telephone system. However, your business phone system is probably one of...

March 31, 2017

How to Optimize Your Company’s Virtual Telephone System

Virtualization is the technology buzzword for the decade. Computer systems are applying virtualization to separate hardware from software, which makes it easier to connect to cloud and remote computing resources. There are a number of advantages to virtualization, but the big one is...

March 24, 2017

What to Look for in Business Telephone Service Providers

Every business needs a telephone service, and thanks to advances in internet and mobile technology, there are more telecommunications options than ever before. Choosing the right business telephone service for your business is simply a matter of balancing your business needs against available...

March 22, 2017

10 Steps to Rocking the Business Phone Call

When it comes down to it, despite seemingly daily advances in communication technology, the telephone is still the primary means of conducting meaningful business. It’s fast, efficient, and cost-effective. It’s also more personal and allows you to forge a closer bond with the party on the other...

March 17, 2017

Smartphones vs. Unified Communications Platforms (UC)

Businesses are always looking for tools for effective business communication. There's nothing more frustrating than missing an important call or not having the information you need when you need it. In today's fast times, if you're not ahead of the game, you're behind. That's why many companies...

March 15, 2017

Five Risks of Relying Solely on an Online PBX

More small businesses are migrating to cloud computing services, including for their telephone services. Hosted PBX and hosted VoIP systems seem attractive, because they are inexpensive to set up, scalable, and inexpensive to operate compared to on-premises PBX (private branch exchange) systems....

March 15, 2017

7 Benefits of Updating Your Business Phone System

How old is your business phone system? You probably don’t have a rotary phone on your desk, but you might have that old push-button phone that hasn’t been upgraded for ages. You figure it still gives you a dial tone, so why upgrade?

March 11, 2017

The Power of Unified Communications for Employee Productivity

Collaboration is a critical key to employee productivity. However, trying to get your employees to work as a team can, at times, be extremely challenging—especially if you are supporting remote workers.

March 8, 2017

Things You Need to Know About Setting up a Phone System

There was a time when setting up a phone system was seemingly simple; you would just call the phone company and it would take care of it (for the most part). Those days are long gone. Today businesses have any number of options when it comes to setting up a phone system—they can use PBX, a...

March 4, 2017

Eight Remote Team Communication Tools You Can't Be Without

The way we work has changed, especially for small business and startups. To attract the best talent and accommodate younger employees who want more freedom from the eight-to-five workday, companies are allowing more employees to work remotely or are even hiring remote workers in other regions.

March 1, 2017

Why Millennials Hate Phone Calls (and How to Change This)

Are you old enough to remember when the telephone was your lifeline to friends and family? Can you recall the generation before the Web, when teens would spend hours on the phone?

February 25, 2017

5 Key Factors in Choosing Phone Systems for Businesses

Effective business communication is central to the success of any business. However, office telecommunications devices are not often the first category that comes to mind when one considers the central drivers of product innovation.

February 21, 2017

6 Signs It's Time to Shop for a New Company Phone System

The company phone system is a focal point for business operations. Even with the advent of email and text communication, most real business is still conducted by telephone, and it’s vital that you keep your telephone system up to date to stay competitive.

February 16, 2017

Eight Simple Employee Rules Productivity

Every small business owner needs to maximize employee productivity, and every manager has a different approach to motivating his or her team. Some are authoritarians, others are coaches, some encourage group participation, and others micromanage. Research shows that some strategies are more...

February 14, 2017

Slack vs. Email? Move Over, Voice Chat Is Back

Email has been the de facto communication tool for businesses for well over a decade. It is used voice chat so frequently that the average employee receives between 90 and 121 email messages every day. After all, email makes it easy to save a record of a conversation, allows people to share...

February 10, 2017

5 Ways to Boost Your Team's Business Communication Skills

In today’s highly interconnected business world, effective communication skills are nothing short of essential for your team members. Effective communication facilitates collaborative efforts and helps set the tone for your company culture.

February 8, 2017

Are Cloud-Based Phone Systems Still Relevant?

Cloud computing is a well-established concept for business. Rather than building your own IT infrastructure, you rent computing power and applications hosted by a service provider on the Internet. For business, this is a great concept because it minimizes the need for investment in additional...

February 4, 2017

Stop Wasting Time on Telephone Systems Maintenance

When calculating office operating costs, the office phone system has to be part of the equation, but how much do you need to allocate for telephone system maintenance? Even if you have a small office, you will need to be prepared to replace faulty handsets, repair broken wiring, rewire systems...

February 2, 2017

Why Hosted Business Phone Systems Are Stuck in the Dark Ages

Technology has always been an enabler for small to medium-sized businesses (SMBs). Advances such as the personal computer, mobile card readers, and e-commerce have created new possibilities for business. However, in many ways, the business phone system is still a remnant from the past.

January 31, 2017

How to Improve Communication Within an Expanding Small Business

Effective communication is a key component of any size business—or any relationship for that matter. The day runs more smoothly and less time is wasted trying to track someone down when coworkers and customers can easily communicate with the right people in your company.

January 28, 2017

Can a Phone System Improve Company Culture?

Whatever happened to the improve company culture phone system? There was a time when the telephone was the primary tool for conducting business. You would use the phone on your desk to call customers and suppliers and to confer with colleagues to gather necessary information quickly and...

January 25, 2017

VoIP vs PBX: Are We Over-Thinking the Problem?

There was a time when selecting a telephone system for your business was easy. Private branch exchange (PBX) was the common telephone standard for business for years, offering reliable phone service for internal and external calls.

January 21, 2017