Market musings

Did You Just Make a Business Call with Your Mobile Phone?

by Sasha Viasasha
November 18, 2017

That’s a dangerous thing to do. Business is mobile, but using your personal mobile number for business calls will introduce several unnecessary risks to you and your business unless you protect yourself and your private mobile number.

Consider a few reasons why you should protect yourself with a virtual PBX on your mobile phone.

Data loss

What did the customer say in their last interaction? Who did they talk to? The only way a business can offer consistent customer experience is if the business has access to all the data and notes customer interactions. When you or someone in your company calls the customer from a mobile phone and collects new contact info or notes, that data often never makes it back to the company CRM or database. Sometimes sales reps or managers leave the company and take all that data with them. A virtual private PBX can partition your phone into personal and private, so that the business contact list stays with the business, even as you change phones or your employees move on.

Robocalls

Last year, 22.1 million people in the US lost $9.5 billion to robocall scammers. One of the latest was the “Can You Hear Me?” scam. If you picked up the phone and heard the caller ask this, you might say “Yes,” without thinking. In this case, the robocaller recorded the responses and then used the recording to authorize fake charges to user accounts. Having a virtual phone system masks your private number behind a business number, reducing your exposure to phishing schemes and other hacks.

Scams like these are one of the many reasons why small businesses have trouble getting prospects and customers to answer their calls. When customers see a call from a legitimate business on their caller ID, they are much more likely to answer than just a call from a random cell number.

Stuck on a Call

Customers hate sitting on hold. 58% said they are frustrated with hold times and the average consumer spends 13 hours per year listening to terrible hold music. If a customer has your mobile number, they will call it for everything. You need a way to forward calls from your mobile to the right group or conference in the right people. Only a virtual PBX number can turn your mobile phone into a fully functional business phone system.

What a virtual PBX system can do

Most small businesses don’t need all the extra features that tend to balloon the costs of VoIP, but VoIP providers still bundle all that into their service agreements. Small businesses at the growth stage just need a reliable phone system that does a few things well:

  • Assigns a central phone number for the business that can be picked up by various team members.
  • Defaults to an AI assistant when no one is available to answer the call.
  • Keeps a dynamic company directory updated in real time that can be accessed anywhere, anytime. 
  • Tracks missed calls and keeps a log of which ones got a return call by which team member.
  • Delivers excellence in a voice quality, not the echoes, buzzes and dropped calls that still plague VoIP.
  • Is extremely affordable for cash-conscious companies.
  • Is simple enough to install and maintain without any help from technical talent.
  • Allows easy conference calling and on touch call transferring.

All of those features are packed into the Spoke app, turning any group of mobile phones into a next-generation business phone network. Spoke is easy to install and easy to use, yet powerful enough to replace whatever office phone system you have, eliminating up to 88% of your telecom costs.

A smarter phone system 

AI is transforming telecom, from better networks, to call quality and advanced analystics. To learn more about Spoke, including how our AI is powering the next generation voice UX, sign up for an interactive demo and see how to transform your mobile phone or business phone line into a smart office phone system.

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