voip phone system

How a Smart Voice Strategy Can Unlock the Power of Your Team

by Sasha Viasasha
October 18, 2018

Intelligence is distributed. How does a business leverage the collective intelligence of working teams and their customers? Real insights happen when people come together and synthesize information in a dynamic format. A human conversation still can’t be beat as an engine of innovation and ideation. A smart voice strategy supports  human conversation as the ultimate communication protocol, optimizing it with tools designed for mobile devices and mobile lifestyles.  

A smart voice-first, mobile-first world

Voice provides a convenient and low-effort way to communicate,  share, and save information on the go. Despite the proliferation of digital collaboration tools, speaking is still the ideal medium for processing complex, high context information. Spoken language is linked to the development of complex societies and cultures, and it continues to spark us on our way to a better future.

Voice Technology Brings Unification to Fragmented Communications 

After decades of digital disruption made the smartphone screen the central interface where business communications were organized, voice technology is coming to rescue our divided attention,  bringing clarity, resolution and problem-solving to organizations fragmented by the white noise of digital chatter.

People need digital experiences that are easy, effective and efficient. A smart voice strategy can facilitate this. It means knowing when it’s time to talk, and having the tools to capture and follow up on the insights that are generated. It also means using voice to quickly communicate and share those ‘aha’ moments that occur on the road, in a café, or just waiting in line at the grocery store.

At Spoke Phone, we believe that picking up the phone and talking is usually a better solution than firing off another email or text,  and this has been validated by our own experience and that of countless companies we’ve talked to. Voice communication is effective, simple, inexpensive and easy. It solves problems before they happen and facilitates rapid alignment around working initiatives. So why don’t more people just pick up the phone?

The reasons span a range of cultural and technical problems, all of which are solved with the right tools and structure.

Technical problems  

From connectivity issues to problems stemming from the widespread use of personal devices, technology hasn’t always provided a robust calling solution for our mobile world. Call routing between team members in the field has proven problematic, while customer information can easily get lost or forgotten about on a personal phone.  In the meantime, connectivity can be variable as customers navigate across volatile environments such as urban dead zones and rural areas without reliable coverage. Good call quality is obviously the most fundamental requirement for supporting effective voice communication. 

Feature fatigue

Unpacking all the features of a traditional PBX onto a mobile phone isn’t the most elegant solution. Too many features make a system difficult to use, and users will simply avoid it, defaulting to their own solutions. This is how BYOD was born, and with it the menace of shadow IT.  Choosing the simplest solution makes sense, but if that solution isn’t designed for a business environment, there are going to be vulnerabilities and missed opportunities.

Business mobile users have unique needs. They need a simple interface with powerful business features that work  anywhere, anytime. At the same time, mobility places new demands on technology. Since workers and customer are no longer sitting at their desks taking notes it becomes necessary to deploy smart technology that can help.

Technology needs to support how work happens in the mobile world.

The dubious convenience of asynchronous communication

Technology allows us to bypass the hard work of communication, and to gain a neurological reward when we fire off a quick text, email, or comment. The sense of accomplishment is illusionary. The idea that we’ve solved a problem by taking action can cause more trouble down the road. To be sure we’ve aligned expectations, it is necessary to communicate directly. This can mean a face-to-face, but it is most often a quick phone call. We believe that next to a face-to-face, a phone call is the most effective way to communicate. Video conferencing can be a useful tool, and a wonderful way to get to know your teammates, but it’s often too distracting for really hashing things out.

This is why your voice might be your greatest asset in the digital age. For gaining clarity, communicating intention, and developing empathy as well as critical thinking skills, voice communication, specifically in the context of conversation, has no substitute.

Supporting voice and human conversation has been our mission from day one. We believe in the problem-solving power of conversation, and are busy building features that support this power, right on the device you are already using. 

Spoke delivers: 

Crystal Clear Voice Quality

Reliable call quality is the foundation of good voice communication. Spoke delivers all calls as high quality HD Voice over global Tier 1 networks. We’ve also been hard at work engineering a solution that delivers the same high quality audio as you transition between speaking directly on your phone, on your car speakers, and Bluetooth devices. We’ve compiled a list of devices we’ve lab tested, and are happy to be always expanding this list.

Connectivity On the Move

Using your phone while navigating a changing landscape across urban and rural environments presents unique challenges. Spoke solves this by working in two modes depending on your environment. HD calling (using VoIP) for when you’ve got great WiFi or 4G data, and carrier calling that uses your carrier’s voice network for when your data signal is unreliable. Spokes Cheviot release creates a unique and elegant solution for users whether they are out in the field or in an urban dead zone. 

Team Power

Your team is spread out across different cities, or working at home, in coworking spaces –or out in the field. They need visibility into the availability of team members, a smart system that distributes incoming phone calls fairly, and an easy way to transfer calls and conference with a touch or a tap. We’ve got all that and are always building new features to support your team in and out of the office. Free team calling allows team members to visit with each other for free, whether they are across the room or across the world.

Follow-Up and Voice Support

Have you ever had a great conversation, only to find the details slipping away as other urgent matters demand your attention? You can make all the amazing plans in the world, but if you don’t follow up with tasks and reminders, you’ll never actualize your vision. We’re building great voice support including call notes, call snippets and the ability to create and send voice memos, so you'll never lose another important detail. Voice-to-text transcription allows you to easily scan your messages, and play the ones you need.

A business Phone System Designed for the Way You Work

We're designed a business phone system for remote and distributed teams, and we're always adding great features to better support the work you do. We would love to invite you to a demo or trial of Spoke phone. We believe you can talk more and do more with less effort. Voice allows faster resolutions, less costly mistakes, stronger relationships and better outcomes.  

Let's just talk!

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