Are you wondering if a business phone system is still a worthwhile investment? With a mobile phone (or two or three) in every pocket, is there really any need for a fixed line phone?
Can you cut the cord and go completely mobile while still running a professional business?
The answer is an emphatic yes, but there are some things to consider so that your cord cutting is a success.
BYOD or COPE, or some other variation
BYOD is incredibly popular now, but company-owned, personally enabled (COPE) devices are making a comeback
The biggest objection to BYOD is also its biggest draw. The blurring of lines between personal and professional worlds is emblematic of the future of work. Moving easily between worlds is one of the biggest benefit to BYOD, allowing employees the flexibility to create their ideal working conditions and to manage their personal lives, at their convenience. Obviously, it works both ways. A company that doesn’t wish to provide this level of flexibility or to extend work outside of the boundaries of a traditional office might want to provide devices to their employees and can even implement CYOD (choose your own device) as a benefit.
The future is mobile. How you get there depends a lot on the nature of your business, and the kind of relationship you want to have with your employees. One size may not fit all.
A single device platform
A single device (BYOD) simplifies a lot and actually has been shown to boost engagement at work. Because people have a strong emotional connection to their personal devices, they tend to work more effectively on them, particularly when communicating with clients or team members. Asking employees to use their own devices implies trust but is also something of an imposition. Make it a friendly one. Offer a stipend to offset costs of ownership, defray the cost of their phone bill and keep your employees in the latest model.
This isn't just vanity. From market segmentation to UI, the latest model performs better and delivers a more robust experience. Keeping up on smartphone tech will help your business run smoother, and make your employees super happy, too.
Security and safety
Security and safety is another reason you want to keep up on smartphone tech. Security on mobile devices is a problem every company has to solve. From keeping company data secure to ensuring that employees are safe, a security plan is necessarily a work in progress. Relying on apps with built-in security is the best bet for most companies, and training can support your security measures.
One of the dangers with an informal BYOD policy is that employees tend to give out their personal phone numbers. In the digital world, a phone number has become a digital identification number and can create vulnerabilities for people. On the other hand, having a business line can help you keep all your call data in one place, and ensure that your company looks professional when people call in. If an employee leaves or isn’t available, the incoming call will be routed to the appropriate person.
Go in stages
If it’s possible, implementing a BYOD or COPE phone system can be done while you still have a hardwired phone as a back-up. This can make the transition much less stressful. Some companies may want to keep a dedicated line, especially if two offices have to communicate.
Check out how InsideHook cut their cord and some of the other productivity tools they reccomend to for staying productive on mobile.
If your business phone system is getting old, or you’re moving or opening a new office, you might be reconsidering whether you really need a business phone system. This is a great time to go cordless. Not sure whether to take the plunge? Here are some signs you might be ready to cut the cord and implement a phone system designed to work with your mobile phone infastructure.
- No one uses your office phone system, or really understands how it works
- Most people are already using their own devices
- You have trouble keeping track of people's phone numbers and keeping the company directory updated
- You are missing callls or struggling to keep up with voicemail
- You need to manage your company phone system on the go
- Employees, contractors and partners come and go
- You'd like more business phone features (like extension dialing, conference calling and live presence) on your smartphone
A business phone system actually designed to help you talk?
It seems obvious, but some business phone systems don't help people talk. They are too hard to set up and too hard to use. At Spoke, we believe that talking is the best way to solve problems fast, so we focus on getting more calls made and answered.
We've built a simple, intuitive interface that employees and customers will love to use. Based off how small and medium sized companies actually use their phones, we've learned that less is more when it comes to business phone systems. We've designed Spoke around the core phone system features small companies need and want. It's built to be deployed across your mobile phone infrastructure and administrated from a simple app. Simple to install and easy to use and 100% secure.
Our smart directory keeps track of all your business calls and supports your company with features like an AI receptionist, easy call transfer, and group calling. You can choose a business phone line or port over the number you're already using. The Spoke app masks employees numbers so you can feel secure when they use their own device.
Ready to cut the cord?
Spoke was designed for small to medium sized businesses, 3-30 employees, giving you a big enterprise capabilities at a low per user cost. We can help you implement a sucessful BYOD or COPE mobile phone network that will give you all the features you need to run your business from wherever you are. Contact us for a demo, and let's figure out how we can get you talking.