The world is now mobile-first.
By 2020, three out of four workers will be mobile, handling their tasks from multiple locations. Mobility is the future of work, large enterprises, small businesses and everything in between.
Naturally, using BYOD has grown to be the default communication network for many businesses, otherwise people have the awkwardness of having to maintain a business phone and a personal phone. 76% of business with less than 50 employees either have BYOD policies in place, or plan to within then next 12 months.
In particular, millennial employees feel a strong connection to their own devices, and overwhelmingly want to use the phone they love for the work they do. From the company standpoint, employers can reduce redundancies both in hardware cost and communication infrastructure while enabling a more proactive, empowered and responsive workforce.
It seems like a win-win. And yet…
There are plenty of reports of downsides if BYOD isn’t handled in the best way. For example, while using BYOD generally has been shown to boost productivity, saving 81 minutes per week on average, too often companies see those gains are lost to burnout and churn. Similarly, BYOD gives employees more control over their schedules and a greater sense of self-determination, but when employees feel that the company is offloading costs and security risks onto them, resentment can begin to simmer.
What is the solution? It will take both smarter polices and smarter software to deliver on the promise of BYOD.
What is the benefit to employees for using their own phone? More flexible working conditions. With all of the essential business data and software on their phones, employees have greater freedom to work where and when makes the most sense. They can speed up business processes and collapse the time frame of the sales cycle. These can turn into competitive advantages for the business and major perks for the workers, attracting top talent to small business and making BYOD a winning proposition.
Some small business offer a BYOD bonus to help employees defray the cost of using their own phones for business purposes. This keeps the business phone system costs down and it helps keep employees in late model phones, which are faster and more secure. Frequent upgrades promote wider functionality and a better web experience. This also goes to solving the problem of luring talent away from big enterprises with big salaries.
The privacy wall
The relationship between the personal and the professional has always been hazy. Most people keep personal items in their work spaces and often have to take work home with them. The same is true in the mobile space. However, policies should be clear that the company has no interest in private employee data like personal phone calls and photos. Current research shows that this has not been a problem. Employers only really care about keeping their own data private and not about snooping into employee mobile devices. Policy and software can work together to keep them separate.
A personal phone number is becoming something like a digital identification number. For one thing, automated systems often give out private account information based on your phone number. Also, two factor authentication (TFA) often depends on sending an access code to a phone number. Yet 65% of employees are giving out their private numbers to customers for business reasons. Smart software like Spoke lets employees use their mobile phones for business, but masks their private numbers behind a dedicated business line. This protects their information and your private data.
One of the major benefits of a business phone system is the employee directory. Even for small businesses with 30 employees or less, it can be a challenge to contact the right person under time pressure. Spoke updates the employee directory immediately as people download or delete the company app. Your whole team open up a collaboration with whoever they need in an instant, by phone, email or chat.
Saving the feed
Pricing per minute for domestic calling is fading into history as most service providers now provide unlimited talk and text. The real money is in data, as streaming video and massive file downloads tax network capabilities. Unlike VoIP services, Spoke sends all calls over the voice channel, to take advantage of the better sound quality and unlimited voice minutes. The limited data allotments remains untouched.
A Window into the Future
Spoke represents the future of work, where business contacts happen everywhere and workers love what they do. In the BYOD world, employees use the devices they love, but they don’t use up their data, they don’t get company calls after they turn off the company line and they keep their private files secure.
Do all the things big businesses do with their phones, like operate a DDI company line that rings everywhere, local numbers all over the planet, follow-me forwarding, hunt groups and easy transfers. Sound like a big business when your calls are answered by an AI assistant. Grow at your own speed as Spoke phone takes care of the communication essentials. Get your own free trial of Spoke and see for yourself how simple your small business calling be.