Market musings

Ditching Legacy Business Phone Systems, Sooner vs Later?

by Sasha Viasasha
March 7, 2018

Digital transformation winners are leveraging cutting edge technology to improve customer experience, enhance employee productivity, and empower decision-making through better data intelligence. And yet, a new report published last month by McKinsey Global highlighted the slim productivity gains that have been haunting the developed world even as the next wave of digitization is upon us. Clearly, everyone isn't winning. Capturing a piece of the 2% productivity growth optimistically projected across the developed world will not happen without the right technology, culture and talent. Slimming down and speeding up are essential for businesses facing the double menace of weakened demand and global competition.

Reliability of Legacy Business Phone Systems

Among the common enemies of faster, smarter work are legacy systems, which are poorly adapted to the demands of a mobile world, and require ongoing IT support and servicing. In the case of legacy business phone systems, few companies can justify the high costs and IT resources needed to keep maintain them, but because of their historical reliability, they are often reluctant to let them go.

Sacrificing a degree of reliability for usability is one aspect of the ongoing digital evolution that is hard to come to terms with. But usability is key to mobility, which is the engine of digital transformation.

Digital Transformation Awards Early Adopters

Many companies are reluctant to adapt IP telephony because their old systems are still reliable. But there are advantages to sacrificing a little bit of certainty, and getting out ahead of the curve. Research shows that leaders (and their immediate followers) beat the laggards when it comes to gains from digital transformation. While caution can pay in some areas, waiting does not ease the pain of digital transformation, and puts businesses in more reactionary rather than strategic role. This is true across the spectrum, from small companies serving local communities to larger enterprises. Regardless of what you do and who you do it for, the modern employee and consumer has adopted to mobile technology and expects a digital experience that prioritizes ease of use and mobility--even over a bit of utility.

New business models require agile tech

The mobile experience and the consumerization of IT has reset consumer expectations and is driving a rapid evolution in the customer experience. Keeping up with these changes requires a digital platform that is mobile-first, agile, and smart. Mobile business applications have to be flexible enough to adapt quickly to changing conditions. New business models, such as pop up shops, field service operations and corporate incubators need systems that can quickly add locations and users, and provide an interface that can be easily managed on mobile.

Still on the fence about letting go of your legacy phone system and going mobile? Consider these emerging technologies, which will vitalize IP telephony and power virtual phone systems, allowing companies to unlock resources and capital while gaining productivity and speed.

5G brings speed and clarity to voice

5G networks are bringing faster download speeds, lower latency and higher capacity. What does this mean for voice? Better connectivity, call quality and UC across mobile devices. The next few years will see 5G rollouts in most major cities and regions. Australia and Singapore are leading the Asian Pacific region while New York, Los Angeles, Dallas and Chicago are topping the list of 20+ US cities scheduled for 5G in 2018.

In New Zealand, the rollout of broadband fiber to 80% of the population by 2022 is complicating the 5G story, but will arrive in some form in the early 2020’s.

HD voice gives call quality a boost

HD voice brings voice front and center to the digital experience. Not only is it able to make calls crisper and clearer, it eliminates background voice for better mobile communication in a busy world. Next gen chips, headphones and business applications are stepping up to bring voice back into focus. A better customer experience and clearer conversations are coming soon on mobile VoIP.

Digital tools make phone calls more productive

When you're not sitting in an office every day, it can be hard to field phone calls. Mobile makes it easy to talk on the go, but how do you follow up and keep track of all the details? New digital tools can help you clip and save chunks of a phone call, and share it with others, or add a voice memo to any phone call.  

Digital tools can help you manage call traffic across an informal network of personal devices, while keeping your employees safe and your company data secure. You won't waste time tracking down people in the field, delivering messages or giving out cell phone numbers. 

Pay-as-you-go (SaaS) models deliver better results to agile companies

The SaaS model has come to dominate software for a good reason. Business applications are more of a service than a product, and can deliver an enhanced experience when freed from the constraints of a more traditional service model. Pay as you go frees up businesses from cap ex investments while delivering a more intuitive and customer-oriented service. Businesses can take more risks and act more quickly on emerging opportunities. 

Greater flexibility, greater mobility, lower costs for legacy phone

Spoke Phone doesn’t lock you into a hard contract. We condensed the essential features of an enterprise-class phone system into a solution for your existing mobile phone. You can use desk phones if you'd like, but you don't need them. The entire application can be managed from your smartphone, and allows you to easily capture and access essential call data, including:

  • Call logs, including missed calls and messages
  • Contact information, organized in a smart directory
  • Availability, live presence, and office hours

Spoke Phone offers features that drive better productivity and business outcomes, allowing teams to easily document and save vital information, and to communicate easily in the field. They can transfer calls, set up call groups, and easily access a shared call log. Missed calls stay visible in the system until someone follows up, allowing a busy team to easily track and manage call traffic. An AI attendant ensures that your callers are always greeted professionally. 

Best of all, there is nothing to setup, install or configure--and it offers a significant cost savings-- up to 88% cheaper than traditional phone service.

Our subscription pay model and features package is just as simple. Our terms are transparent and flexible, so you won't have to worry about getting locked into a contract that can't work for you. 

Spoke is the only business phone system that is dead simple to setup and use, yet has the enterprise phone system features your business needs. 

Want to check out a demo of Spoke and see how it works? We're always happy to show you around.

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