Small Business Phone Systems

Smart Voice Tech Enables Collaboration in a Distributed World

by Sasha Viasasha
November 29, 2018

Business is small business. About 97% of businesses in New Zealand operate with less than 20 employees, and that ratio holds true just about everywhere. Small businesses are truly the financial engines of the global economy - yet you’d never know it by looking at tech world, where everything seems to be be made for large enterprises. The reality is that small business owners and distributed teams are the ones who need the most help in doing more for less. Enter “smart voice tech” which is built for small businesses, giving them a powerful tool to compete for prime customers and do more for less.

Assemble the crew

What do you do when you land a meeting with a perfect prospect?  You need to bring everyone on your team together to plan out a strategy and coordinate your actions. Most small businesses today can’t just gather everyone into a conference room. The working world is made up of contractors, part-timers, remote work groups, online talent marketplaces and employees with more than one job.

You don’t need to be physically in the same place to be mentally on board, though.  Most of the time you use email or a messaging app to coordinate details, but miscommunication and misunderstandings can derail a big contract. Sometimes you just need to talk to solve problems and get all your ducks in a row.

Then you run into problems with conferencing, like who is available when, do they know how to use the conferencing app, and whether the call quality be good enough to really hear what’s being said.

That’s when you deploy smart voice tech.

Begin with the end in mind

Why do you have to twist yourself in knots to learn how to use “smart tech”? If it’s so smart, why doesn’t it adapt to the way you do business?  The answer is that too much smart tech is designed by people who never use it. They build things that make sense from a development point of view, but that’s often the opposite of how people really use the tech in the real world.

For example, why are conference calls so hard? Imagine if you could create a conference call on your phone in a few swipes, you could immediately see who is available and callers could join with a single button. That’s the way smart voice tech works. No dial-in, no PIN, no sending out links - no excuses. People can join while driving, nobody has to sit around waiting for the call to start, and you can hear every word because the call switches from Wi-Fi to cellular automatically, whichever provides the best quality at the moment.

The future of business calling

Here’s another great example. What do you do when a client asks a question or you have a brilliant idea while you’re on the phone?  Maybe you scramble to type it in a notes window or find a pen and jot it down on scrap paper. In most cases you just hope you’ll remember.  Often you don’t, as far too many customers have discovered to their great disappointment and frustration.

What if you could hit a button and record the past few bits of conversation. What if you could pause immediately after the call and attach voice notes about things you must follow up on?  How about a searchable database of your calls so you could find the precise moment when you talked to a business partner about a specific issue?

Yes, smart voice tech will be able to do that in the very near future. Watch this space for many upcoming improvements and customizations that help you do your job in the most productive way.


The latest advances on the voice tech front

What can smart voice tech do now?  Here are just a few of the business flow improvements we included in our most recent release:

  • Massive call quality improvements with new global Telco partnerships

  • Native support for high-quality Bluetooth calls

  • New call offer modes to keep team interruptions to a minimum

  • Smart "roll-over" sends unanswered calls to other teams or external services

  • Better support for companies that run multiple brands

  • Additional call transfer modes to better support in-office workers

  • Custom audio library to replace all sounds, messages, and music

  • Enhance Caller ID shows mobile workers more info about who's calling and why

  • And a host of PBX/IVR/Auto-attendant upgrades, improvements and fixes.

To learn more check out our always live list of Spoke Phone release notes, features, improvements, and fixes.

Much more to say

At Spoke Phone, we have designed a business phone system for remote and distributed teams, and we're always adding great features to better support the work you do. We would love to invite you to a demo or trial of Spoke phone. We believe you can talk more and do more with less effort. Voice allows faster resolutions, less costly mistakes, stronger relationships and better outcomes.  

What is your small business up to? What is your sales teams up against? Let's just talk!

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