Market musings

The Link Between Smartphones, Employee Happiness and Productivity

by Sasha Viasasha
April 18, 2018

A new Forrester report found that the devices workers use every day are fundamental to how they feel about their jobs. Inefficient technologies like unnecessarily complex ` phone systems and frustrating software stand in the way of job satisfaction. This issue is so critical because, as plenty of studies have shown, happier employees tend to be more productive. Happier employees also pass on their enthusiasm to happier customers.

Here’s just a sample of recent findings on smartphones, happiness and productivity:

  • Happier workers are 10% more productive than their peers on average. Satisfaction levels shoot up when workers are allowed to take on a bigger role in decision-making. (University of Warwick)
  • Stress-related illnesses and anxiety at work are costing Australia around AU$54 billion per year. (Gallup)
  • Today’s smartphones contain the software, processing power, and security that workers want – all behind an intuitive interface that “can make users productive at work while preserving all the consumer functions that create the appeal in the first place.” (TechTarget)
  • Three out of four executives expect personal smartphone use at work to increase over the next year. (CIO.com)
  • More than half of millennials routinely use of their own smartphones at work and 78% said that access to preferred technologies makes them perform more effectively. (PwC Global)

However, employee happiness is just one component in creating a more productive, more profitable business. To make company owners and customers happy as well, you will need more capabilities than a smartphone alone can provide.

The problem with smartphones

Some of the most common objections raised to BYOD in general and smartphones specifically are:

  • Employees don’t necessarily want to give employers their personal mobile numbers (work/life balance issues).
  • Customers expect to hear a professional greeting when they call. They don’t want to leave a message and they don’t want to have to call back another number to reach the right individual or team.
  • Business owners don’t want to lose the customer contact numbers and data stored on personal phones, which are too vulnerable to info loss or hacking.

What all stakeholders really want is a virtual PBX system that connects employee smartphones into a global phone network for maximum flexibility with ease of use. Mobile first features help teams stay connected in the field, and allow small, agile companies to deliver a brand-defining customer experience that is personal, immediate and cost-effective. Leveraging your mobile network can free up capital for more mission critical initiatives, and to secure the talent and human capital so essential to innovation and growth in a rapidly changing world. 

Activating the power of mobile

Spoke helps you optimize your mobile network: 

  • Office managers reach employees anywhere, eliminating hours of wasted time looking for contact info or someone to take a call.
  • Employees gain the flexibility of using a company number for outbound calls, masking their private numbers. Employers don’t have access to the employee’s private calls or data.
  • Employees can identify callers to the business vs unknown callers, ensuring that more calls are answered. 
  • Customers enjoy the personalized experience of having a direct dial in (DDI) number for company contacts, especially when the exchange is a familiar local number.
  • Everyone hear each other better with crystal HD Voices and fewer service failures.

In the near future, Spoke is bringing online more components to aid productivity such as:

  • In-call voice-based notes with transcription and sharing functions
  • Integration with the most popular CRMs for rapid customer updates
  • Visual voicemail searchable by keyword to simplify follow up processes 

For now, whenever a customer or prospect calls, Spoke Phone’s multilingual AI auto-attendant will geo-route the call to the right person or team. For employees in the field, it’s easy to transfer calls or conference in the right team member. An intuitive, easy to use interface designed for mobile makes the experience hassle-free for employees and customers alike.  

A global mobile network that evolves

Spoke Phone is a global mobile network that brings productivity to BYOD. Small businesses at the growth stage need a reliable business phone system that does just a few things very well, such as :

  • Assigns a central phone number for the business that rings a group of team members.
  • Provides direct dial in (DDI) numbers with local numbers in 53 countries.
  • Keeps a call log so office managers know who needs a call back by when
  • Defaults to a professional, multilingual AI assistant that can direct callers to the right person
  • Keeps a dynamic company directory updated in real time so managers can reach anyone, anywhere, anytime.
  • Delivers excellence in voice quality and next gen sound. 
  • Is extremely affordable for cash-conscious, growth-oriented companies.
  • Can be installed in a few minutes and maintained without any help from technical talent.
  • Simplifies conference calling and one touch transfers.
  • Can keep notes during the call, then transcribe them and share them with team members.
  • Allows unlimited free calling between team members, even internationally

All of those features and more are packed into Spoke Phone's  virtual PBX, turning employee mobile phones into a next-generation business phone network for the global mobile future.

Spoke uses advanced analytics and AI to transform the telecom experience -- helping business owners and office managers get more calls made and more calls answered. We can see that the future of work is 100% mobile and Spoke can be the bridge that takes you there. To learn more about Spoke and the next generation voice UX, sign up for an interactive demo. Mobility and productivity belong together, all they need is a way to talk to each other.

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