A Digital Framework for Cross-Organizational Collaboration

By the end of this year, more than half of enterprises overall, and 80% of those in the middle of digital transformation , are projected to join some sort of a strategic partnership with digital partner firms, both in and beyond their respective industries. That comes from a study by the IDC...

March 20, 2018

How Digital Transformation Is Empowering the Evolution of Retail 2.0

The smartphone is the undoubtable star of the retail revolution, serving as a virtual storefront for both the online and brick-and-mortar shopping experience. The marketplaces of the world are unified by the web, driving a hyper-competitive and fast-paced race, where the customer experience is...

March 12, 2018

12 Strategies to Increase Profits by Upgrading to a Mobile PBX

What is a mobile PBX? Traditional PBX systems and associated office phone systems have been the exact opposite of mobile. Historically, a PBX (private branch exchange) system referred to a specific IT-intensive setup that tended to be difficult to manage, frustrating for employees and expensive...

March 9, 2018

Reinventing Voice in the Digital Age

Have you ever had a thought so inspiring that you had to jump up and pace around as you discussed it? Motion and thought are tightly bound up in each other, and voice is the most direct channel for their expression. Digital transformation across business phone systems is helping workers to solve...

March 8, 2018

Making Business Phone Calls More Productive With Digital Tech

A phone call is the most direct way to get answers. That’s still true for customers just as much as it is for collaborative teams coordinating their efforts across vast distances. When the goal is to ensure a common understanding among two or more people, asynchronous channels like text, email,...

March 5, 2018

6 Implications for Business in the World of 5G Wireless

At the Mobile World Congress in Barcelona this year, Qualcomm presented a module for phone manufacturers that will make it easier for them to develop their own 5G devices. Qualcomm’s Exec VP Don Rosenberg wrote, “We believe 5G will change the world even more profoundly than 3G and 4G; that it...

March 2, 2018

The Phone Call’s Unique Power to Persuade

A wave of advances in HD Voice, VoLTE and 5G for mobile broadband in New Zealand and Australia seem to herald a new Golden Age of Voice for businesses across the region. That may also explain why a Deloitte survey reported the first increase in the number of voice calls by millennials in four...

February 23, 2018

What Business Owners Need to Know About HD Voice/VoLTE in Australia

When you’re on a business call, you want to hear every nuance. You also want to be sure that call doesn’t drop as you are about to close the deal or embarrass your company with echoes and jitter. Fortunately, new VoIP-based technology to improve call quality is available from all three major...

February 13, 2018

Mobility Is the Backbone of an Agile Communications Plan

Business agility is a basic survival skill in a volatile economy. Fiona Cannon’s The Agility Mindset details how firms have been able to improve their financial position and come out ahead of the competition through a commitment to agility. In his foreword to the book, Lloyds of London’s Sir Win...

February 8, 2018

Things to Consider Before Your Business Phone Contract Auto-Renews

If you are currently under contract for your business phone system, it’s a good idea to check the date of your “Evergreen” clause. That’s the area the specifies when your policy will auto-renew – it can be a few weeks or even months before the contract completion date.

February 2, 2018

Questions to Ask Before You Sign a Business VoIP Phone Contract

A lot can happen in a year, let alone 24 months. Yet that’s the length of a typical VoIP phone contract for many business phone systems. A 2-year contract might make sense for a larger enterprise where things tend to move slowly and changes require plenty of  lead time. For a small business with...

January 29, 2018

What Are My Options? Hosted VoIP Solution vs. Smartphones

At a recent conference on the latest advances in telecom, one business owner stood up and asked the panel, “Why can’t I just use this? [holding up his smartphone]”

Of course you can, but there are some good reasons why a business might need more than that.

January 26, 2018

Is Your Communication Infrastructure Improving Your Agility?

Speed matters. 70% of software firms and 68% of companies generally say that “agility” is in the top 3 priorities. An agile company can respond to customer demand in real time, make critical decisions on the fly, and secure new connections from anywhere. Mobility and agility go hand-in-hand....

January 24, 2018

Does Your Business Phone Line Deliver Excellence in Customer Experience?

Customer experience makes competitors irrelevant. It doesn't make sense to compete on price because that's merely a race to the bottom. Similarly, competing on quality or features alone won’t work in a global marketplace because somebody can find a way to do it better and cheaper tomorrow....

January 23, 2018

$2 Trillion in Global Value Depends on Innovation in Telecom

Digital transformation in telecom could unlock with more than $2 trillion globally for businesses, consumers and society at large in the coming decade, according to an economic analysis of innovation by the World Economic Forum (WEF). That figure includes a $440 billion market cap for future...

January 19, 2018

Your Simple, Low-cost Engagement Tool Is Hiding in Plain Sight

Engagement underlies both productivity and profitability. How to you bring in new customers? Engagement. How to you retain existing customers? Engagement. How do you keep your employees on task? Engagement. Many complicated, expensive tech tools exist to help you measure and boost engagement,...

January 15, 2018

Is Mobile Really Delivering Productivity for Small Business?

Mobile phones can be powerful tools for small businesses. Like all powerful tools, they require special handling to make them secure and productive. Mobile phones improve productivity when they make it possible for managers to reach employees -- and for employees to do their work -- away from...

January 10, 2018

Faster, Smarter, Better Connected: Australian Mobile Adoption

The mobile world represents the future of work, but that future will not arrive all at once. In some cases, the road forward is a bit bumpy. Under fire for its troubled broadband rollout, Australia has moved out ahead on several fronts and now leads the world in mobile connectivity. The latest...

January 9, 2018

AI Brings Advanced Applications To Business Telephone Communications

AI, automation and machine learning have huge applications for business communications, from self-healing networks that can anticipate network vulnerabilities to improved call quality from AI that can perform minute optimizations that used to happen manually, configuring and adjusting network...

January 8, 2018

25 Surprising Stats on How Voice Communication Is Changing Business

Voice is back. The rollout of new technologies like VoLTE and HD voice are bringing voice quality back into focus after years of VoIP expansion. Cool accessories, headsets and advanced sound chips are optimizing the voice experience--from noise canceling technology to 3D sound effects that allow...

January 4, 2018

7 Reasons to Pick Up the Phone in the New Year

Should you or shouldn’t you?

Is it more productive to answer phone calls as they come in or let them go to voicemail and sort through who deserves a call back? It’s not an easy call, so to speak. There’s a complex calculus to the formulation of the optimal phone call answering methodology. ...

January 3, 2018

8 Ways to Be More Effective on a Business Phone Call

In a world of distractions, making a real connection is a rare and valuable event. A business phone call is one of the best ways to make those connections in our noisy digital world, but its also easy to squander that opportunity. Apply these simple rules use your phone time more effectively and...

January 2, 2018

What Is a Virtual Phone System and Who Needs One?

A virtual phone system is a communication platform designed to be deployed across your mobile phone infrastructure. You can get all the benefits of a PBX, including extension calling, multi-office routing, find-me/follow me features, mobile-to-mobile call transfer and group calling. It allows...

December 26, 2017

Low-Cost Business Phone Systems for Early Stage Companies

What is the best low-cost business phone system for your early stage company or startup? Many small businesses begin with very little capital or investment, using software applications and a remote team to start up, learn, grow, and expand.

A business phone system might be the largest expense...

December 8, 2017

Make Follow up Your Superpower and Grow Your Influence and Impact

Do you ever feel like you’re just spinning your wheels, that despite your hard work, your efforts don’t really pay off?

What if there was one tiny shift you could make that could transform your outcomes in a big way? What if you could multiply your impact to propel your business forward, while...

December 4, 2017

Is Your Business Phone System a Roadblock to Communication?

Information exchange drives business decisions, so it’s crucial to keep communication within the organization fluid. Employees have ongoing conversations about projects and strategies through meetings, email threads, chat sessions, and phone calls. Timely responses to business issues keep...

November 28, 2017

6 Team-Building Ideas for a Remote Staff

Remote workers are key contributors to business. More employees are opting to work at home to save commute time, to address child care issues, and just because they find it’s more productive. Forty-three percent of the U.S. workers surveyed said they spend at least some of the time working...

November 15, 2017

Are You Paying for Tech that Your Employees Aren’t Using?

Successful businesses eliminate the unnecessary. On their way to a $10 billion valuation, the leaders of Dropbox wrote an open letter about cutting costs that read, “When it comes to building a healthy and sustainable business, every dollar counts. And while it's okay for us to have nice things,...

November 8, 2017

Can Your Smartphone Run a Virtual PBX?

Why does a business need a Private Branch Exchange (PBX)? What are you really paying for when you order a PBX system?

November 6, 2017

Does Your Office Phone System Support the New BYOD Reality?

Looking for a new office phone system? Maybe you’ve grown beyond a single business line, and need a more sophisticated phone system to help your company manage increased call traffic. Or, perhaps you invested in an expensive setup that no one ever really understood how to use, and it’s already...

November 2, 2017

Effective Team Communication Tips for Your Small Business

Small business profits are built on efficient operations, and efficiency requires clear team communication. When your operation is small, communication can be simple because there are fewer employees involved, but as your small to medium-sized business (SMB) grows, maintaining effective team...

October 31, 2017

What Is a Virtual Phone Number And Who Needs One?

A virtual number is a telephone number without a directly associated telephone line.   Your phone systems lives inside an app and can be deployed across your mobile infrastructure. Software is eating desk phones, hardware, wires and all the IT resources that used to be required to service a...

October 30, 2017

How to Be Persuasive on the Phone

Businesses grow by conversations. Mastering the art of being persuasive on the phone can propel your small business to success in sales, funding, building critical networks and keeping employees engaged. Getting employees on your side may be the most important skill of all because they are the...

October 23, 2017

6 Tips for Introverted Entrepreneurs to Communicate Effectively

What makes a successful entrepreneur? There are specific characteristics that every entrepreneur needs: vision, passion, business savvy, commitment, focus, and self-confidence. Entrepreneurs also have to be leaders, which requires good communications skills, and when you are an introvert those...

October 19, 2017

5 Business Communications Experts You Should Know

Communications and collaboration are essential components for any organization. There is an entire industry that has been built around developing effective communications skills and teambuilding, and there are dozens of communications experts out there. Good communications, however, is a...

October 17, 2017

5 Factors Impacting VoIP Phone Service Adoption Rates for 2018

Voice over IP (VoIP) is establishing itself as the new de facto backbone in business communication as aging land lines are replaced with fiber or simply no longer serviced.

There are many varieties of VoIP deployments though, from on-premise to cloud-based to hybrids, and many newer technologies...

October 15, 2017

The Value of Voice in an Age of Visual Communication

Chatbots are hot. Video is hot. Emoticons are hot.

If you only read the headlines, you might conclude that business communication has gone 100% visual in 2017. What is the true value of voice now? Does voice still have a role to play in the future of work?

All the evidence says, “Yes.” Voice is...

October 4, 2017

How Successful Leaders Use Their Voice to Inspire and Persuade

Everyone is on the hunt for the next great tool or perfect solution that will help them take their company to the next level. In our digital age, it’s easy to be so focused on social media and digital channels that you overlook a one powerful tool that is free, always available, and incredibly...

October 3, 2017

Winning Communication Tips for New Founders

There are a lot of reasons why people decide to start their own business, but a common thread runs though many stories about the entrepreneurial journey. Entrepreneurs are often fiercely independent, self-driven and self-reliant individuals. Because of this, communication can be a challenge. You...

October 2, 2017

How to Set Your Team Up for Success When Scaling a Business

Business growth doesn’t just happen. Scaling a business requires careful planning, commitment, and—most of all—teamwork. No one individual has the skills and resources needed to scale a business; it requires a team of professionals with complementary skill sets, all dedicated to the same vision...

September 21, 2017

Tips for Proper Business Phone Etiquette

Sometimes it seems that the more we use the telephone, the poorer our business phone etiquette becomes. Smartphones are now the primary tool for business communications—email, text messages, chat, video chat, and phone calls. Carrying a smartphone is part of the always-on culture that marks the...

September 7, 2017

7 Times a 2 Minute Phone Call Saved the Day

Think about how many times you’ve been deep in the middle of an email or chat thread and thought, “If you would just pick up the phone, we would solve this in 2 minutes!”  Here are seven times that saved the day.

September 1, 2017

One Resource That Small Business Owners Must Protect to Grow Safely

In a recent blog, we talked about defending your time against people and things that try to pull you off course. After you secure your time boundaries, there’s another critical resource that you need to protect.

It’s not cash, it’s not your best employees, it’s not your market differentiator,...

August 30, 2017

Can You Hear Me? Office Phone Systems That Deliver

As landlines are coming down across the world, IP telephony companies are gaining market share and disrupting traditional business phone service. But what do you do when the disruption is on the line? Jitter, latency and packet loss can add up to poor call quality, dropped calls, and can even...

August 29, 2017

9 Ways to Sharpen Your Negotiation Game for 2018

Do your compromises feel like defeats? Are you not really getting what you want or need from partners and contractors? Are you ready to sharpen your negotiation game and get what you need in 2018?

August 23, 2017

Business Communication Styles in a Multicultural Workplace

What kind of communicator are you?

Do you like to write off long emails, copying every potential stakeholder, and including all the details in interest of full disclosure?

August 16, 2017

What Your Internal Communication Structure Reveals About Your Future

Picture managing a team in space. You can't get any more remote than that. How confident would you be? Confidence in your team can be deadly if it’s not based on a solid foundation of honest communication.

August 15, 2017

How to Capture Attention Quickly on a Business Phone Call

You've got 14 seconds. The clock is running down. How are you going to capture the attention of whoever you have on the line?

Here's what we've found: The first step is to hit reset on how you think about time. 

August 15, 2017

5 Key Principles in Using Employee Phones as Business Phones

Employees are more productive when using their own phones as business phones.

August 14, 2017

What’s the Best Internal Communication Structure for Remote Teams?

In the old-fashioned, traditional office everyone worked the same hours in the same place. While that had clear limitations in terms of business speed and talent retention, at least the communications structure was simple.

The boss handed down work plans directly to employees, usually face to...

August 2, 2017

Business Communication Planning: Putting Your Humans First

It’s inevitable: Digital transformation will end up leaving some companies behind, and not just legacy giants. The mandate goes something like this: Be transformed, or get disrupted. Leaders at Cisco are among those predicting a major extinction event that will eliminate 4 out of 10 businesses...

August 1, 2017

Saving Business Communication from the Generational Divide

Have you ever had one of those nightmares where you’re trying to shout something but no words come out?

Have you ever realized that it wasn’t just a dream?

The nightmare of being unable to communicate something critical at an urgent moment is lived out daily in the workplace.

July 28, 2017

Is it Time to Bring Your PBX Online?

How can you have a business phone line if you don’t have a physical phone system?  

Apps and mobile technology have solved that. Business phone systems no longer live in bulky hardware and desk phones. They can be virtualized to function across your mobile phone infrastructure, offering all the...

July 27, 2017

Seven Common Misconceptions About Team Communication

Good communication is the foundation of any business, yet effective team communication continues to prove elusive for many organizations. Getting people to understand one another and communicate efficiently has been a problem since man started walking upright. In the workplace, the problem is...

July 20, 2017

How to Optimize Your Team's Internal Communication Tools

Improving team communications is a sure way to improve operating efficiency and ultimately increase profits. If you appreciate that time really is money, then making the best use of work time is important. One of the simplest ways to make better use of time and increase operational efficiency is...

July 18, 2017

Six Business Communication Thought Leaders to Follow Right Now

It’s hard to keep pace with changes in technology, especially in the telecommunication sector. It seems that new telecom services and systems are entering the market every day, and many of these innovations can have a direct impact on your business. Tracking trends in business communication can...

July 11, 2017

The Marketing Communication Tools You Need in Your Stack

Did you know that it takes between six and eight touches to convert a sales prospect into a customer? Each touch requires a different set of marketing communications tools, with different degrees of effectiveness. For example, the top five tools for business-to-business (B2B) lead generation are...

July 7, 2017

The 6 Worst Business Communication Meltdowns in Distributed Teams

Distributed teams aren't natural. They don't just happen. They have to be crafted carefully like any creation of an artisan. The pathway that distributed teams that in communicating their progress on business objectives need to be built link by link. 

July 5, 2017

Millennials in the workplace: BYOD is winning at UC

Millennials in the workplace are the driving force behind successful technological adoption, but their technical proficiency and communication styles are often not considered when crafting an organizational communication plan. Successful unified communications (UC) planning starts at the ground...

July 3, 2017

Improving Business Communication with a Culture of Conversation

Anywhere you go, you can observe intensely focused people. On city trains, libraries, coffee shops, at the office, bus stops, and even at the dinner table, people are apparently actively engaged in some task, busily engrossed in their smartphones.

July 3, 2017

Seven Big Little Secrets to Improve Communication Skills

Effective communication and interpersonal skills are often cited as lacking among the new generation of business professionals. The ability to connect and communicate with others is the single most important business skill a professional can have. It affects not only sales, service, and customer...

June 30, 2017

5 Customer Retention Strategies You Need to Know

Customer retention has to be the top priority for any business. It takes a lot of time and money to attract new business, especially in the age of the web when consumers have more choice than ever and can readily find more alternatives to your product or service. Once you have landed a new...

June 28, 2017

Warming Up the Cold Call: a Social Approach to Business Communication

Business communication involves more than just sales, but sales is the lifeblood of business, so it deserves a bit of special attention.

You may have read that cold calling is dead. That’s what headlines will tell you on many sites across the web. You probably also heard that cold calling is...

June 26, 2017

Optimizing Agile Communication for Lean Teams

Disruption will always be possible while there remains inefficiencies to exploit. Although technology has advanced at a rapid pace, and individuals have been willing adopters, organizations have moved at a more ponderous rate. Many are still stuck in old legacy models and mindsets, even if...

June 23, 2017

Phone Systems and the New Habits of How People Communicate

A good friend of mine used to joke around saying, “I LOVE change. You go first!” Humans are creatures of habit. Although many homo sapiens are seen touting about how much they love gadgets and new toys, when it comes to asking them to edit a habit, it’s incredibly difficult to make that happen....

June 22, 2017

Hello? Are Business Phone Systems Smart Yet?

For many years, business phone systems have promised smart features like natural language processing. Automated answering systems are supposed to be able to understand what people say to them. Instead, they usually just infuriate callers.

June 21, 2017

This Is the Next Big Thing in International Business Communication

It’s a small world, especially when it comes to business. Thanks to advancements in global telecommunications and online transactions, we now have a truly global economy where even the smallest companies can easily conduct business overseas. The biggest contributing factor to global business...

June 19, 2017

Time for Your Organizational Health Check-up

Businesses share some characteristics of living organisms. They are born, they grow and all too often they experience growing pains along the way. Over the past few years, academics and business researchers have begun to question what makes a business healthy.  It’s not just a healthy balance...

June 16, 2017

Future-Proof Business Communication Blueprint: 6 Questions to Ask

Business communication used to be pretty simple. There were only a few channels for communication, and they were relatively straightforward. There was little chance of messages getting lost, and miscommunications were less frequent. Businesses understood their customers well. They developed...

June 14, 2017

When Email is Clearly the Wrong Business Communication Tool

For any business to be successful employees must collaborate effectively – and use business communication tools that are appropriate for the involved work. Research shows that 86 percent of employees cite lack of collaboration or ineffective communications as the primary cause of project...

June 13, 2017

How to Solve the Biggest Problems with Team Communication

Collaboration is often an ongoing problem for any size business. You may have a sales team of competitive individuals who are working hard to earn their own commission. Or your team might be spread across several continents. Perhaps you’re just working out the kinks of improving communication...

June 8, 2017

Saving Business Communication from the Black Hole of Messaging Apps

Messaging apps were supposed to save the world from the inefficiencies of email by delivering instantaneous notifications, but there is mounting evidence that they’ve further fractured an already fractured business communication infrastructure. To compound the confusion, everyone has at least...

June 7, 2017

6 Reasons Nobody Uses Your Business Phone System

Don’t do it. Don’t calculate how much of your IT budget was spent on desk handset devices and the technology to support those. And after you’ve calculated that, do not calculate how often your colleagues elect to use a smart phone over the carefully selected magical desk phones that promised...

June 6, 2017

Business Communication Basics for the 21st Century

Good communication is the key to any successful business. Good internal communication increases productivity and employee satisfaction and decreases employee turnover. Good communication skills also help cement relationships with coworkers, customers, and partners. The better your communication...

June 2, 2017

The Truth About Effective Team Communication May Surprise You

Improving the performance of any team requires effective communication. If you follow any sports team, what separates the winners from the losers is better internal communication; being able to telegraph moves to your teammates is what makes winning plays. But what is the foundation for...

June 1, 2017

7 Team Building Ideas for Improving Communication

Employee interaction and trust are foundational to a successful organization. While water-cooler conversations and birthday cakes may seem to be a waste of time, they actually are an important part of team building. Almost as much so as scheduled, strategic team building activities. In fact,...

May 30, 2017

It's Time to Invest in Customer Communication Management

“No Customer Success = No Your Success” -- Lincoln Murphy, Founder, Sixteen Ventures

May 26, 2017

7 Cool Things That Happen When You Start Talking on the Phone

People used to talk on the phone all the time, despite the many known perils attached to the practice. For example, tripping on the long, curly cord coiling itself around your feet like some kind of freaky rubber snake. Remember that? That was rough. Or how about painful red ear syndrome,...

May 26, 2017

The #1 Factor Impacting Team Communication Effectiveness

If you take a hard look at your company’s internal communication, can you honestly say that it removes friction from your daily operations?

How effectively does your team collaborate? How difficult is it to share information in order to reach a decision? If your business is like most operations, 

May 25, 2017

How to Teach Effective Business Communication Skills to Your Team

The benefits of effective business communication skils can’t be overstated, particularly in boosting productivity and employee engagement. A comprehensive report by AON Hewitt found a direct correlation between communication and engagement, which in turn directly impacts financial outcomes....

May 24, 2017

8 Reasons Why Millennials Send Calls to Voicemail

Millennials represent the largest generation in US history, outnumbering even the prolific and very vocal boomers. Because of their sheer size and influence, their preferences and tendencies amount to a sea change in the way business is done, both on a consumer level, because this generation is...

May 22, 2017

What is your Business Communication IQ?


Do you ever feel like you’re lost in a communication desert? You have all the tools you could possibly need to communicate with anyone, anywhere; and yet you still can’t seem to get your point across. Your message is driven hither and thither by powerful winds, like the sands of the time, and...

May 17, 2017

4 Essential Ingredients of an Agile Communications Plan

Agility is something all businesses strive to master. An agile strategy means you are able to adapt to changing market conditions in order to stay ahead of the competition. Agile practices are becoming more common across all aspects of business. Agile project management, for example,...

May 16, 2017

6 Winning Business Communication Strategies for a Mobile Workforce

Business communication evolved out of the classic office setting, which was designed around the executive suite. Whether the top brass inhabited the penthouse or the corner suite, the administrative apparatus was built around this core office.

Employees reported to their bosses in a very literal...

April 19, 2017

7 Business Communication Skills That Great Leaders Continuously Improve

Great leaders are great communicators, and, although they may have very distinct styles and methods, they share some common traits. It’s a mistake, though, to think that these traits are just natural gifts. Great leaders work continuously to improve their communication skills, and they develop...

April 13, 2017

How to Turn Employee Phones Into a Smart Business Phone System

People are turning employee phones into a smart business phone system in 3 minutes or less. 

We’re pretty excited about the next big thing over here at Spoke. Check out this short video and get a glimpse of the shift that’s taking place.  We’re changing how business thinks about phones.

April 11, 2017

Business and Communication 2017: The Surprising Stats

Is your business ready to communicate the way customers and employees want you to?

Sometimes it’s hard to believe that the smartphone has only been around for a decade, so completely has it revolutionized business communication. In that short time, customer and employee expectations have been...

April 10, 2017
March 30, 2017

The Productivity Hacker's Guide to Remote Team Communication

10 Steps to Rocking the Business Phone Call

When it comes down to it, despite seemingly daily advances in communication technology, the telephone is still the primary means of conducting meaningful business. It’s fast, efficient, and cost-effective. It’s also more personal and allows you to forge a closer bond with the party on the other...

March 16, 2017

Smartphones vs. Unified Communications Platforms (UC)

Businesses are always looking for tools for effective business communication. There's nothing more frustrating than missing an important call or not having the information you need when you need it. In today's fast times, if you're not ahead of the game, you're behind. That's why many companies...

March 14, 2017

The Power of Unified Communications for Employee Productivity

Collaboration is a critical key to productivity. However, trying to get your employees to work as a team can, at times, be extremely challenging—especially if you are supporting remote workers.

March 7, 2017

How Exactly a New Phone System Improves Customer Relationships

Happy customers require care and support. Once you sell a product or service to a customer, you want to make sure that customer is satisfied and he or she can reach you to resolve any problems. Unfortunately, too many companies are migrating customer relations to spotty VoIP phone systems,...

March 2, 2017

Eight Remote Team Communication Tools You Can't Be Without

The way we work has changed, especially for small business and startups. To attract the best talent and accommodate younger employees who want more freedom from the eight-to-five workday, companies are allowing more employees to work remotely or are even hiring remote workers in other regions.

February 28, 2017

Why Millennials Hate Phone Calls (and How to Change This)

Are you old enough to remember when the telephone was your lifeline to friends and family? Can you recall the generation before the Web, when teens would spend hours on the phone?

February 24, 2017

How to Get Your Employees to Answer the Phone

Digital communication is both a blessing and a curse, especially for business. While the Internet has made the world smaller and made it easier to access data and exchange information and ideas, it also has given rise to an email-driven business climate.

Rather than making a telephone call to...

February 17, 2017

Slack vs. Email? Move Over, Chat—Voice Is Back

Email has been the de facto communication tool for businesses for well over a decade. It is used so frequently that the average employee receives between 90 and 121 email messages every day. After all, email makes it easy to save a record of a conversation, allows people to share files, and...

February 9, 2017

5 Ways to Boost Your Team's Business Communication Skills

In today’s highly interconnected business world, effective communication skills are nothing short of essential for your team members. Effective communication facilitates collaborative efforts and helps set the tone for your company culture.

February 7, 2017

How to Improve Communication Within an Expanding Small Business

Effective communication is a key component of any size business—or any relationship for that matter. The day runs more smoothly and less time is wasted trying to track someone down when coworkers and customers can easily communicate with the right people in your company.

January 27, 2017

Infographic: The Surprising Truth of How People Communicate (or Don’t) in 2017

When is the last time that you answered a call that wasn't a telemarketer?

January 25, 2017