Business Communication Styles in a Multicultural Workplace

What kind of communicator are you?

Do you like to write off long emails, copying every potential stakeholder, and including all the details in interest of full disclosure?

August 16, 2017

What Your Internal Communication Structure Reveals About Your Future

Picture managing a team in space. You can't get any more remote than that. How confident would you be? Confidence in your team can be deadly if it’s not based on a solid foundation of honest communication.

August 15, 2017

How to Capture Attention Quickly on a Business Phone Call

You've got 14 seconds. The clock is running down. How are you going to capture the attention of whoever you have on the line?

Here's what we've found: The first step is to hit reset on how you think about time. 

August 15, 2017

5 Key Principles in Using Employee Phones as Business Phones

Employees are more productive when using their own phones as business phones.

August 14, 2017

What’s the Best Internal Communication Structure for Remote Teams?

In the old-fashioned, traditional office everyone worked the same hours in the same place. While that had clear limitations in terms of business speed and talent retention, at least the communications structure was simple.

The boss handed down work plans directly to employees, usually face to...

August 2, 2017

Business Communication Planning: Putting Your Humans First

It’s inevitable: Digital transformation will end up leaving some companies behind, and not just legacy giants. The mandate goes something like this: Be transformed, or get disrupted. Leaders at Cisco are among those predicting a major extinction event that will eliminate 4 out of 10 businesses...

August 1, 2017

Saving Business Communication from the Generational Divide

Have you ever had one of those nightmares where you’re trying to shout something but no words come out?

Have you ever realized that it wasn’t just a dream?

The nightmare of being unable to communicate something critical at an urgent moment is lived out daily in the workplace.

July 28, 2017

Seven Common Misconceptions About Team Communication

Good communication is the foundation of any business, yet effective team communication continues to prove elusive for many organizations. Getting people to understand one another and communicate efficiently has been a problem since man started walking upright. In the workplace, the problem is...

July 20, 2017

How to Optimize Your Team's Internal Communication Tools

Improving team communications is a sure way to improve operating efficiency and ultimately increase profits. If you appreciate that time really is money, then making the best use of work time is important. One of the simplest ways to make better use of time and increase operational efficiency is...

July 18, 2017

Six Business Communication Thought Leaders to Follow Right Now

It’s hard to keep pace with changes in technology, especially in the telecommunication sector. It seems that new telecom services and systems are entering the market every day, and many of these innovations can have a direct impact on your business. Tracking trends in business communication can...

July 11, 2017

The Marketing Communication Tools You Need in Your Stack

Did you know that it takes between six and eight touches to convert a sales prospect into a customer? Each touch requires a different set of marketing communications tools, with different degrees of effectiveness. For example, the top five tools for business-to-business (B2B) lead generation are...

July 7, 2017

The 6 Worst Business Communication Meltdowns in Distributed Teams

Distributed teams aren't natural. They don't just happen. They have to be crafted carefully like any creation of an artisan. The pathway that distributed teams that in communicating their progress on business objectives need to be built link by link. 

July 5, 2017

Millennials in the workplace: BYOD is winning at UC

Millennials in the workplace are the driving force behind successful technological adoption, but their technical proficiency and communication styles are often not considered when crafting an organizational communication plan. Successful unified communications (UC) planning starts at the ground...

July 3, 2017

Improving Business Communication with a Culture of Conversation

Anywhere you go, you can observe intensely focused people. On city trains, libraries, coffee shops, at the office, bus stops, and even at the dinner table, people are apparently actively engaged in some task, busily engrossed in their smartphones.

July 3, 2017

Seven Big Little Secrets to Improve Communication Skills

Effective communication and interpersonal skills are often cited as lacking among the new generation of business professionals. The ability to connect and communicate with others is the single most important business skill a professional can have. It affects not only sales, service, and customer...

June 30, 2017

5 Customer Retention Strategies You Need to Know

Customer retention has to be the top priority for any business. It takes a lot of time and money to attract new business, especially in the age of the web when consumers have more choice than ever and can readily find more alternatives to your product or service. Once you have landed a new...

June 28, 2017

Warming Up the Cold Call: a Social Approach to Business Communication

Business communication involves more than just sales, but sales is the lifeblood of business, so it deserves a bit of special attention.

You may have read that cold calling is dead. That’s what headlines will tell you on many sites across the web. You probably also heard that cold calling is...

June 26, 2017

Phone Systems and the New Habits of How People Communicate

A good friend of mine used to joke around saying, “I LOVE change. You go first!” Humans are creatures of habit. Although many homo sapiens are seen touting about how much they love gadgets and new toys, when it comes to asking them to edit a habit, it’s incredibly difficult to make that happen....

June 22, 2017

Optimizing Business Communication for Lean Teams

Disruption will always be possible while there remains inefficiencies to exploit. Although technology has advanced at a rapid pace, and individuals have been willing adopters, organizations have moved at a more ponderous rate. Many are still stuck in old legacy models and mindsets, even if...

June 21, 2017

Hello? Are Business Phone Systems Smart Yet?

For many years, business phone systems have promised smart features like natural language processing. Automated answering systems are supposed to be able to understand what people say to them. Instead, they usually just infuriate callers.

June 21, 2017

This Is the Next Big Thing in International Business Communication

It’s a small world, especially when it comes to business. Thanks to advancements in global telecommunications and online transactions, we now have a truly global economy where even the smallest companies can easily conduct business overseas. The biggest contributing factor to global business...

June 19, 2017

Time for Your Organizational Health Check-up

Businesses share some characteristics of living organisms. They are born, they grow and all too often they experience growing pains along the way. Over the past few years, academics and business researchers have begun to question what makes a business healthy.  It’s not just a healthy balance...

June 16, 2017

Future-Proof Business Communication Blueprint: 6 Questions to Ask

Business communication used to be pretty simple. There were only a few channels for communication, and they were relatively straightforward. There was little chance of messages getting lost, and miscommunications were less frequent. Businesses understood their customers well. They developed...

June 14, 2017

When Email is Clearly the Wrong Business Communication Tool

For any business to be successful employees must collaborate effectively – and use business communication tools that are appropriate for the involved work. Research shows that 86 percent of employees cite lack of collaboration or ineffective communications as the primary cause of project...

June 13, 2017

How to Solve the Biggest Problems with Team Communication

Collaboration is often an ongoing problem for any size business. You may have a sales team of competitive individuals who are working hard to earn their own commission. Or your team might be spread across several continents. Perhaps you’re just working out the kinks of improving communication...

June 8, 2017

Saving Business Communication from the Black Hole of Messaging Apps

Messaging apps were supposed to save the world from the inefficiencies of email by delivering instantaneous notifications, but there is mounting evidence that they’ve further fractured an already fractured business communication infrastructure. To compound the confusion, everyone has at least...

June 7, 2017

6 Reasons Nobody Uses Your Business Phone System

Don’t do it. Don’t calculate how much of your IT budget was spent on desk handset devices and the technology to support those. And after you’ve calculated that, do not calculate how often your colleagues elect to use a smart phone over the carefully selected magical desk phones that promised...

June 6, 2017

Business Communication Basics for the 21st Century

Good communication is the key to any successful business. Good internal communication increases productivity and employee satisfaction and decreases employee turnover. Good communication skills also help cement relationships with coworkers, customers, and partners. The better your communication...

June 2, 2017

The Truth About Effective Team Communication May Surprise You

Improving the performance of any team requires effective communication. If you follow any sports team, what separates the winners from the losers is better internal communication; being able to telegraph moves to your teammates is what makes winning plays. But what is the foundation for...

June 1, 2017

7 Team Building Ideas for Improving Communication

Employee interaction and trust are foundational to a successful organization. While water-cooler conversations and birthday cakes may seem to be a waste of time, they actually are an important part of team building. Almost as much so as scheduled, strategic team building activities. In fact,...

May 30, 2017

It's Time to Invest in Customer Communication Management

“No Customer Success = No Your Success” -- Lincoln Murphy, Founder, Sixteen Ventures

May 26, 2017

7 Cool Things That Happen When You Start Talking on the Phone

People used to talk on the phone all the time, despite the many known perils attached to the practice. For example, tripping on the long, curly cord coiling itself around your feet like some kind of freaky rubber snake. Remember that? That was rough. Or how about painful red ear syndrome,...

May 26, 2017

The #1 Factor Impacting Team Communication Effectiveness

If you take a hard look at your company’s internal communication, can you honestly say that it removes friction from your daily operations?

How effectively does your team collaborate? How difficult is it to share information in order to reach a decision? If your business is like most operations, 

May 25, 2017

How to Teach Effective Business Communication Skills to Your Team

The benefits of effective business communication can’t be overstated, particularly in boosting productivity and employee engagement. A comprehensive report by AON Hewitt found a direct correlation between communication and engagement, which in turn directly impacts financial outcomes....

May 24, 2017

8 Reasons Why Millennials Send Calls to Voicemail

Millennials represent the largest generation in US history, outnumbering even the prolific and very vocal boomers. Because of their sheer size and influence, their preferences and tendencies amount to a sea change in the way business is done, both on a consumer level, because this generation is...

May 22, 2017

What is your Business Communication IQ?

 

Do you ever feel like you’re lost in a communication desert? You have all the tools you could possibly need to communicate with anyone, anywhere; and yet you still can’t seem to get your point across. Your message is driven hither and thither by powerful winds, like the sands of the time, and...

May 17, 2017

4 Essential Ingredients of an Agile Communications Plan

Agility is something all businesses strive to master. An agile strategy means you are able to adapt to changing market conditions in order to stay ahead of the competition. Agile practices are becoming more common across all aspects of business. Agile project management, for example,...

May 16, 2017

6 Winning Business Communication Strategies for a Mobile Workforce

Business communication evolved out of the classic office setting, which was designed around the executive suite. Whether the top brass inhabited the penthouse or the corner suite, the administrative apparatus was built around this core office.

Employees reported to their bosses in a very literal...

April 19, 2017

7 Business Communication Skills That Great Leaders Continuously Improve

Great leaders are great communicators, and, although they may have very distinct styles and methods, they share some common traits. It’s a mistake, though, to think that these traits are just natural gifts. Great leaders work continuously to improve their communication skills, and they develop...

April 13, 2017

How to Turn Employee Phones Into a Smart Business Phone System

People are turning employee phones into a smart business phone system in 3 minutes or less. 

We’re pretty excited about the next big thing over here at Spoke. Check out this short video and get a glimpse of the shift that’s taking place.  We’re changing how business thinks about phones.

April 11, 2017

Business and Communication 2017: The Surprising Stats

Is your business ready to communicate the way customers and employees want you to? Tools used in business and communication are more disparate than ever.  In addition to the old-fashioned telephone, businesses utilize email, text, chat, intranets, conference call services, and more. People are...

April 10, 2017
March 30, 2017

The Productivity Hacker's Guide to Remote Team Communication

10 Steps to Rocking the Business Phone Call

When it comes down to it, despite seemingly daily advances in communication technology, the telephone is still the primary means of conducting meaningful business. It’s fast, efficient, and cost-effective. It’s also more personal and allows you to forge a closer bond with the party on the other...

March 16, 2017

Smartphones vs. Unified Communications Platforms (UC)

Businesses are always looking for tools for effective business communication. There's nothing more frustrating than missing an important call or not having the information you need when you need it. In today's fast times, if you're not ahead of the game, you're behind. That's why many companies...

March 14, 2017

The Power of Unified Communications for Employee Productivity

Collaboration is a critical key to productivity. However, trying to get your employees to work as a team can, at times, be extremely challenging—especially if you are supporting remote workers.

March 7, 2017

How Exactly a New Phone System Improves Customer Relationships

Happy customers require care and support. Once you sell a product or service to a customer, you want to make sure that customer is satisfied and he or she can reach you to resolve any problems. Unfortunately, too many companies are migrating customer relations to spotty VoIP phone systems,...

March 2, 2017

Eight Remote Team Communication Tools You Can't Be Without

The way we work has changed, especially for small business and startups. To attract the best talent and accommodate younger employees who want more freedom from the eight-to-five workday, companies are allowing more employees to work remotely or are even hiring remote workers in other regions.

February 28, 2017

Why Millennials Hate Phone Calls (and How to Change This)

Are you old enough to remember when the telephone was your lifeline to friends and family? Can you recall the generation before the Web, when teens would spend hours on the phone?

February 24, 2017

How to Get Your Employees to Answer the Phone

Digital communication is both a blessing and a curse, especially for business. While the Internet has made the world smaller and made it easier to access data and exchange information and ideas, it also has given rise to an email-driven business climate.

February 17, 2017

Slack vs. Email? Move Over, Chat—Voice Is Back

Email has been the de facto communication tool for businesses for well over a decade. It is used so frequently that the average employee receives between 90 and 121 email messages every day. After all, email makes it easy to save a record of a conversation, allows people to share files, and...

February 9, 2017

5 Ways to Boost Your Team's Business Communication Skills

In today’s highly interconnected business world, effective communication skills are nothing short of essential for your team members. Effective communication facilitates collaborative efforts and helps set the tone for your company culture.

February 7, 2017

How to Improve Communication Within an Expanding Small Business

Effective communication is a key component of any size business—or any relationship for that matter. The day runs more smoothly and less time is wasted trying to track someone down when coworkers and customers can easily communicate with the right people in your company.

January 27, 2017

Infographic: The Surprising Truth of How People Communicate (or Don’t) in 2017

When is the last time that you answered a call that wasn't a telemarketer?

January 25, 2017