What Are Your Options When Business VoIP Doesn’t Deliver?

Many small businesses have switched to VoIP in search of better scalability and better reliability. In a study from 2014, those were the top two features that drove the VoIP purchase decisions and 57% of these were first time VoIP buyers.

August 10, 2017

The Coworking Movement Is All Grown Up And It's Actually Pretty Cool

Somehow, when we weren’t really paying attention, the coworking movement grew up from its counterculture roots and became a mature, economically viable ecosystem of shared infrastructure, empowering technology, collaboration and community.   

August 9, 2017

Which of These Business Technology Trends Have Already Arrived?

You may have heard that the future has already arrived, but it’s not equally distributed yet. That’s a good description of the state the following futuristic business technology trends. 

August 8, 2017

This Week in Coworking and Freelancing

There was a time when coworking spaces were marketed as a low-rent version of office space for those who choose OpEx over CapEx due to financial necessity.  

Those days are long gone.

Coworking communities and the freelance lifestyle are defining themselves as destinations that are vast...

August 4, 2017

How BYOD Is Disrupting Business Telephone Services

BYOD was just the tip of the iceberg. The mobile revolution, combined with the augmented workforce, are creating a new world of work where everyone exists as their own self-contained virtual office. Workers are even bringing their own business telephone services to the co-working space--right on...

July 26, 2017

The State of Business Telecom in 3 Maps

Business telecom in the US is undergoing a massive restructuring on a scale that is both unprecedented and incomparable.

At the same time, evolving telecom technology is putting society through some radical changes. The result is a volatile legal/regulatory environment on the state and federal...

July 21, 2017

The Top 8 Game-Changing Small Business Technology Trends

There are some technologies that change business so significantly that it's hard to remember what came before. That’s true of innovations like ATMs, the web, mobile devices, and ridesharing. You can probably come up with a few more if you think about it. The point is that one or more of the...

July 17, 2017

High-growth SMB Technology: How Do You Stack Up?

Did you know that 99% of private employer firms are medium-sized businesses with less than 500 employees, and 89% are small companies with 20 or less employees?

Small businesses are the true drivers of innovation and growth in America today.

July 10, 2017

Spotlight on Small Business Technology Trends from the WEF

Some technologies like app-enabled smartphones seem to appear and change the entire business landscape overnight. Although phones connected to the web had been around for years, it was the iPhone’s rich app ecosystem the kicked off the mobile revolution 10 years ago. 

June 30, 2017

Hello? Are Business Phone Systems Smart Yet?

For many years, business phone systems have promised smart features like natural language processing. Automated answering systems are supposed to be able to understand what people say to them. Instead, they usually just infuriate callers.

June 21, 2017

10 Telecommunications Blogs You Should Be Reading

Telecommunications is a rapidly changing arena. New technologies and new standards are constantly emerging, and best practices for business telecommunications are continually evolving. Whether you run a large business or a small business, telecommunications is essential to your operation, so...

June 21, 2017

Businesses Cut the Cord: the Future of Internet Telephony

Shopping for a business phone system? Navigating the wrecked landscape of a telecom industry disrupted can be confusing, to say the least. Everyone is selling a proprietary system (or even two or three), and the transition from legacy PBX to internet telephony seems to have replicated rather...

June 2, 2017

BYOD is Winning for Better Business Communication and Engagement

Is BYOD really a question? If you didn’t bring your own device, whose would you bring?

The smartphone has become a ubiquitous feature of modern life, and integral to better business communication. Something like an external hard drive that we carry everywhere with us, our reliance on search...

May 31, 2017
March 17, 2017

2.6 billion smart phones today. 6.2 billion by 2020.

— Techcrunch

PBX vs VoIP vs Telephony: Are We Over-Thinking the Problem?

There was a time when selecting a telephone system for your business was easy. Private branch exchange (PBX) was the common telephone standard for business for years, offering reliable phone service for internal and external calls.

As computer networks became faster, however, 

January 20, 2017

Is Affordability the New White Knight for Telecom Subscriber Growth?

Is "Affordability" is the new White-Knight for Telecom subscriber growth?

November 2, 2016

When All You've Got Left is a Slow Long Death

What do you do when everyone has a phone, when voice is free, and when data is getting cheaper by the day?  When you spend billions on infrastructure only to have WhatsApp, Skype and others simply steal your subscribers with a cheap OTT app?

October 24, 2016

Even Some Old Fogies Like Me Are Doing It!

Desktop phones are on the way out – unless they’re not - or are they?

October 7, 2016

What Bets are Telcos Making in the Face of Voice and Data Commoditization?

A great article by CBInsights, (who by the way consistently produce great content and infographics), on the way Telecom operators are starting to think about investing in ideas and technology as they see their traditional business lines get eroded by simpler and frankly better communication...

September 28, 2016

The Role of the Telco Has to Change Before OTT Eats Everything

Imagine you had spent billions of dollars building out a wireless phone service, marketing to consumers, and investing in local economies, only to have some snotty-nosed app come sit over your infrastructure for free, and take away all your customers.  That's not a hypothetical, it's what is...

September 12, 2016