The Mechanics of Feature Fatigue: When Is Less More?

Phones are simple. You dial and you talk, sometimes you leave a message. It rings, you pick it up. This concludes basic training.

Imagine if your business phone system was that simple. Routing calls to the next available employee?  Built-in. Find Me/Follow Me? Automatic. Local numbers around the...

December 14, 2017

Scalability Is All About Timing: Will Your Phone System Slow You Down?

In running a small business, the exact same action can be right or wrong depending on when you do it. Market conditions can take a sudden left turn and customer expectations seem to reset themselves overnight. To survive, a company has to stay agile enough to adapt on the fly. 

December 13, 2017

Mobility, BYOD and Hotspots Driving Business VoIP Growth Through 2021

Voice over IP (VoIP) has already begun to replace public switched telephone networks (PSTN) as the default communications backbone in the workplace of the future.

Now, a new Technavio report on projected global VoIP deployments through 2021 suggests that this VoIP will continue to win over new...

December 11, 2017

Business Communication in 2018 And Beyond

The smartphone revolutionized business communication by mobilizing the most critical business functions, and allowing innovators to make the world their office. But the evolution is far from over. The smartphone is just coming into its own as a tool that not only replaces the hardware and wires...

December 7, 2017

What is HD Voice and How Does It Deliver Better Call Quality?

Once you’ve seen a TV show in HD, it’s hard to look at a show on an old screen. Analog images look so fuzzy compared to the new digital standards. In the same way, HD Voice is resetting expectations for baseline audio. Voice UX is becoming the new battleground for differentiation in the crowded...

November 21, 2017

What Will Happen After Plain Old Telephone Service Is Gone?

Plain old telephone service is coming to an end. For over a century, copper wires and analog switches, and circuits connected the world into one happy telephone network. This network was at the heart of business and social life, and the engine of economic growth for many decades. 

November 20, 2017

Mobility is the New Last Mile for VoIP Service Providers

Voice over IP (VoIP) phone service began as an inexpensive or free way for people to make and receive voice calls on the internet, and blew up into a paradigm shifting phenomena. Over the past few decades, IP telephony has completely disrupted the telecommunications industry, from the way that...

November 16, 2017

The Imminent Rise of Intelligent Virtual Assistants

The robots are coming! The robots are coming! Have you heard? They are coming, to replace your job, your spouse, your life! They may even want to perform all the mundane, tedious tasks that keep you from doing your real work.

November 14, 2017

Digital Transformation is Driving a Big Shift in Business Priorities

In the 1990’s, companies begin to experiment with outsourcing work that wasn’t considered business critical, usually as a cost-saving measure. The results were quite mixed. Sometimes outsourcing backfired, and ended up costing a company even more money. Regardless, this was the beginning of...

November 13, 2017

Left to Their Own Devices: US Workers & Their Smartphones in 2017

Nearly all internet users in the US – 94% to be precise – have smartphones. In comparison, only 76% have a PC or a laptop. 

November 10, 2017

How Mobile Devices Are Shaping the Future of Work

What does the future of work look like for your small business? What will you be doing next year? If you said “Growing,” you’re in the majority. 60.6% of small businesses owners are optimistic about the growth of their own business, despite a stalled economy overall. Approximately the same...

November 3, 2017

Does Your Office Phone System Support the New BYOD Reality?

Looking for a new office phone system? Maybe you’ve grown beyond a single business line, and need a more sophisticated phone system to help your company manage increased call traffic. Or, perhaps you invested in an expensive setup that no one ever really understood how to use, and it’s already...

November 2, 2017

12 Things People Wish They Knew Before Buying an Office Phone System

There’s a fairly good chance that you hate your office phone system. If you do, you’re in good company. Overall, small businesses are more dissatisfied with their phone systems than larger enterprises are.

A survey by JD Power found that small business owners everywhere are not happy with their...

October 25, 2017

Why Is It So Hard To Buy An Office Phone System?

Phones are easy. You dial, you talk. Buying and using a business phone systems should match that customer experience. For the vast majority of small businesses, that's just not the way it works. 

JD Power conducted a survey that found small business owners everywhere are not happy with their...

October 17, 2017

Technically Speaking: How VoLTE Improves Sound Quality Over VoIP Services

Voice over IP (VoIP) was a good start. It took the groundbreaking idea of treating sound like data and made it work. That was 20 years ago, and though VoIP providers continue to work on stabilizing VoIP,  problems still exist in terms of echoes, jitters and latency. In particular, small...

October 16, 2017

5 Factors Impacting VoIP Phone Service Adoption Rates for 2018

Voice over IP (VoIP) is establishing itself as the new de facto backbone in business communication as aging land lines are replaced with fiber or simply no longer serviced.

There are many varieties of VoIP deployments though, from on-premise to cloud-based to hybrids, and many newer technologies...

October 15, 2017

What’s the Point of a Business Phone Line in an Ecommerce World?

Have you ever tried to call Amazon or Uber? These ecommerce giants and many like them could certainly afford a contact center, but they have made the conscious choice to discourage customers from contacting them over the phone.

Is that a good idea? Here are three ways ecommerce and SaaS...

October 12, 2017

The Future of Work Is 100% Mobile

Some changes come very easily.

September 22, 2017

Your Workers Are Using Their Private Mobile Numbers for Better CX. Don’t Let Them.

The vast majority of professionals in the US, and in most parts of the world today, carry mobile phones. It’s hard to survive in the business world without them. The research firm Gartner recently found that that 80% of employees bring their personal devices to work and more than half are using...

September 21, 2017

12 of 2017's Best Business Growth Articles

Building a business of any size is never easy. Growth doesn’t just happen. It takes perseverance, hard work, and most of all a well thought-out business growth strategy. You need to have a firm understanding of your business’s strengths and weaknesses, identify market opportunities that will...

September 15, 2017

The Top Obstacles to Small Business Growth & Solutions to Get Past Them

What held you back last year?  Which of the biggest obstacles to growth are still standing in your way? Despite the wide variety of businesses and business models out there, small businesses all across the country are facing many of the same problems. 

In a study of more than a thousand small...

September 14, 2017

Think Like a Startup and Grow Despite Uncertainty

A startup isn’t necessarily a tech company, although technology empowers startups, and it isn’t just for radical new ideas. A startup can take a traditional product to market, innovating other aspects, like how it’s manufactured or delivered. Many startups bought, invented or built nothing new,...

September 11, 2017

Which VoIP Telephone Features Do You Really Need?

Way back in the 1990s, small companies were finally able to afford a PBX phone system and there was a burst of entrepreneurship. By 2010, new VoIP providers made enterprise-level phone service even more affordable for those with plenty of bandwidth and a reliable local network.

September 6, 2017

The 3 Areas Where AI Is Redefining Telecom As We Speak

It’s often been observed that nothing is possible until it’s practical. While science websites like to discuss promising breakthroughs (Q-bits! Graphene! Anti-gravity belts!), the markets dictate what’s actually possible (Apple 8’s wireless charging).

August 31, 2017

Is a Coworking Space Right For Your Small Business?

Coworking spaces are springing up around the country, and not just in downtown business districts. From lofty industrial spaces to cozier dens tucked into smaller towns as well as urban neighborhoods, you can find everything from pool tables and urban gardens to meditation rooms and rooftop...

August 25, 2017

What Are Your Options When Business VoIP Doesn’t Deliver?

Many small businesses have switched to VoIP in search of better scalability and better reliability. In a study from 2014, those were the top two features that drove the VoIP purchase decisions and 57% of these were first time VoIP buyers.

August 10, 2017

The Coworking Movement Is All Grown Up And It's Actually Pretty Cool

Somehow, when we weren’t really paying attention, the coworking movement grew up from its counterculture roots and became a mature, economically viable ecosystem of shared infrastructure, empowering technology, collaboration and community.   

August 9, 2017

Which of These Business Technology Trends Have Already Arrived?

You may have heard that the future has already arrived, but it’s not equally distributed yet. That’s a good description of the state the following futuristic business technology trends. 

August 8, 2017

This Week in Coworking and Freelancing

There was a time when coworking spaces were marketed as a low-rent version of office space for those who choose OpEx over CapEx due to financial necessity.  

Those days are long gone.

Coworking communities and the freelance lifestyle are defining themselves as destinations that are vast...

August 4, 2017

How BYOD Is Disrupting Business Telephone Services

BYOD was just the tip of the iceberg. The mobile revolution, combined with the augmented workforce, are creating a new world of work where everyone exists as their own self-contained virtual office. Workers are even bringing their own business telephone services to the co-working space--right on...

July 26, 2017

The State of Business Telecom in 3 Maps

Business telecom in the US is undergoing a massive restructuring on a scale that is both unprecedented and incomparable.

At the same time, evolving telecom technology is putting society through some radical changes. The result is a volatile legal/regulatory environment on the state and federal...

July 21, 2017

The Top 8 Game-Changing Small Business Technology Trends

There are some technologies that change business so significantly that it's hard to remember what came before. That’s true of innovations like ATMs, the web, mobile devices, and ridesharing. You can probably come up with a few more if you think about it. The point is that one or more of the...

July 17, 2017

High-growth SMB Technology: How Do You Stack Up?

Did you know that 99% of private employer firms are medium-sized businesses with less than 500 employees, and 89% are small companies with 20 or less employees?

Small businesses are the true drivers of innovation and growth in America today.

July 10, 2017

Spotlight on Small Business Technology Trends from the WEF

Some technologies like app-enabled smartphones seem to appear and change the entire business landscape overnight. Although phones connected to the web had been around for years, it was the iPhone’s rich app ecosystem the kicked off the mobile revolution 10 years ago. 

June 30, 2017

Hello? Are Business Phone Systems Smart Yet?

For many years, business phone systems have promised smart features like natural language processing. Automated answering systems are supposed to be able to understand what people say to them. Instead, they usually just infuriate callers.

June 21, 2017

10 Telecommunications Blogs You Should Be Reading

Telecommunications is a rapidly changing arena. New technologies and new standards are constantly emerging, and best practices for business telecommunications are continually evolving. Whether you run a large business or a small business, telecommunications is essential to your operation, so...

June 21, 2017

Businesses Cut the Cord: the Future of Internet Telephony

Shopping for a business phone system? Navigating the wrecked landscape of a telecom industry disrupted can be confusing, to say the least. Everyone is selling a proprietary system (or even two or three), and the transition from legacy PBX to internet telephony seems to have replicated rather...

June 2, 2017

BYOD is Winning for Better Business Communication and Engagement

Is BYOD really a question? If you didn’t bring your own device, whose would you bring?

The smartphone has become a ubiquitous feature of modern life, and integral to better business communication. Something like an external hard drive that we carry everywhere with us, our reliance on search...

May 31, 2017
March 17, 2017

2.6 billion smart phones today. 6.2 billion by 2020.

— Techcrunch

VoIP vs PBX: Are We Over-Thinking the Problem?

There was a time when selecting a telephone system for your business was easy. Private branch exchange (PBX) was the common telephone standard for business for years, offering reliable phone service for internal and external calls.

January 20, 2017

Is Affordability the New White Knight for Telecom Subscriber Growth?

Is "Affordability" is the new White-Knight for Telecom subscriber growth?

November 2, 2016

When All You've Got Left is a Slow Long Death

What do you do when everyone has a phone, when voice is free, and when data is getting cheaper by the day?  When you spend billions on infrastructure only to have WhatsApp, Skype and others simply steal your subscribers with a cheap OTT app?

October 24, 2016

Even Some Old Fogies Like Me Are Doing It!

Desktop phones are on the way out – unless they’re not - or are they?

October 7, 2016

What Bets are Telcos Making in the Face of Voice and Data Commoditization?

A great article by CBInsights, (who by the way consistently produce great content and infographics), on the way Telecom operators are starting to think about investing in ideas and technology as they see their traditional business lines get eroded by simpler and frankly better communication...

September 28, 2016

The Role of the Telco Has to Change Before OTT Eats Everything

Imagine you had spent billions of dollars building out a wireless phone service, marketing to consumers, and investing in local economies, only to have some snotty-nosed app come sit over your infrastructure for free, and take away all your customers.  That's not a hypothetical, it's what is...

September 12, 2016