7 Tips for Having an Fantastic Moving Experience

Growth is change and change is painful. Even when you are moving to a larger space because the business is expanding, you and your employees may still experience the stress of a significant disruption in workflows. Fortunately, you can learn from the mistakes of others and reduce the stress of...

March 16, 2018

Tips for Managing the Mobile-only and Contingent Workforce 

There are many benefits to working with a more flexible workforce, especially for companies navigating the sea change of digital transformation. It definitely requires a big shift in business priorities. Each company will have its own set of job responsibilities that can be fulfilled by...

March 14, 2018

The Dawn of the Zero Infrastructure Business Model

How lean is your business? Are you paying for expenses that your competitors aren’t? Every business owner struggles with this essential Nice vs. Need question: What can I do without and still offer superior service to my customers? That’s also the question driving innovation in digitization. The...

March 13, 2018

12 Strategies to Increase Profits by Upgrading to a Mobile PBX

What is a mobile PBX? Traditional PBX systems and associated office phone systems have been the exact opposite of mobile. Historically, a PBX (private branch exchange) system referred to a specific IT-intensive setup that tended to be difficult to manage, frustrating for employees and expensive...

March 9, 2018

Usability, Mobility, Flexibility: 3 Keys to Smarter Business Phone Solutions

The mobile device liberated business from the office, allowing greater immersion in the real world, and a better understanding of markets and prevailing conditions. Sometimes, though, business technology has been a bit slow to keep up with the needs of entrepreneurs and business people. In...

March 7, 2018

Making Business Phone Calls More Productive With Digital Tech

A phone call is the most direct way to get answers. That’s still true for customers just as much as it is for collaborative teams coordinating their efforts across vast distances. When the goal is to ensure a common understanding among two or more people, asynchronous channels like text, email,...

March 5, 2018

A Breakdown of Terms for Business Phone System Shoppers

Have you noticed that the Telecom industry seems to love acronyms? From PBX to VoIP to DDIs, it can be time-consuming to look up all these unfamiliar letter combinations when all you need is a platform to make and take some phone calls. The good news is that there are only a few key terms that...

March 1, 2018

6 New Business Models That Could Benefit from a Virtual Phone System

What makes a new business model successful? Many great ideas have made it all the way to the market stage only to drift away. The ones that gain traction and stick around do so because they arrive at the same time as complementary technologies that make them more practical.

February 27, 2018

How a Small Business Can Make Digital Transformation Pay for Itself

Globally, business will spend more than $2 trillion on digital transformation projects in 2019. They are upgrading their infrastructure, digitizing their communication network, and automating routine tasks. Cloud-based business applications can better serve fast-growing, agile companies and...

February 26, 2018

The Phone Call’s Unique Power to Persuade

A wave of advances in HD Voice, VoLTE and 5G for mobile broadband in New Zealand and Australia seem to herald a new Golden Age of Voice for businesses across the region. That may also explain why a Deloitte survey reported the first increase in the number of voice calls by millennials in four...

February 23, 2018

What 5G Means and When It Is Coming to Your Part of the World

Ultra-fast streaming video, crystal clarity in voice quality, and great leaps in energy efficiency are just some of the ways the mobile experience will improve with 5G. In 2018, the fifth generation of standards by the international mobile telecommunications (IMT) group, is making headlines in...

February 12, 2018

Mobility Is the Backbone of an Agile Communications Plan

Business agility is a basic survival skill in a volatile economy. Fiona Cannon’s The Agility Mindset details how firms have been able to improve their financial position and come out ahead of the competition through a commitment to agility. In his foreword to the book, Lloyds of London’s Sir Win...

February 8, 2018

5 Real World Problems Solved by a 100% Mobile Phone System

All businesses have essentially one and only one problem: How do you stay profitable? If you are only breaking even, you won’t be able to survive unexpected variances in the market. Profitability is a basic survival skill. It’s no wonder why profitability was cited as a top concern for...

February 7, 2018

Can Your Phone System Handle the Next Generation of VoIP?

VoIP was an incredible advance in telecom a quarter of a century ago. The tech has matured over the decades since and now VoIP has surpassed PSTN to become the most used form of telephony in many parts of the world. As adoption rates for the next generation of VoIP gains acceptance, not all VoIP...

February 5, 2018

Mobile Transformation Spurs Growth in the Asia Pacific Region

The public's need for mobile has expanded to become the primary growth generator for telecom services all across the globe, according to a new report from the IDC. That demand is even more intensified for businesses and consumers in the Asia Pacific region, where 2017 growth in telecom revenues...

January 22, 2018

The Link Between Smartphones, Employee Happiness and Productivity

A new Forrester report found that the devices workers use every day are fundamental to how they feel about their jobs. Inefficient technologies like unnecessarily complex desk phones and frustrating software stand in the way of job satisfaction. This issue is so critical because, as plenty of...

January 18, 2018

The Single UX Principle Defining the Future of Business Phone Systems

In the search for utility, too many companies have wandered into the dark forest of complexity. In pursuit of the reasonable goal of providing more value for their customers, these businesses confused more features with greater benefits. One principle could lead them back to the simplicity that...

December 12, 2017

Is Your SMB Ready to Survive Digital Transformation?

Digital disruption continues to shake the business world, and this megatrend is only accelerating. A study from Constellation Research analyzed the rate of churn for corporations entering and exiting the S&P from 1958 to 2011. If the rate remains constant, three-quarters of enterprises on the...

December 8, 2017

What is the Real Cost of Telephone System Maintenance?

It can be a challenge to ascertain the total cost of ownership (TCO) and return on investment (ROI) of a professional PBX system. Many costs arise unexpectedly based on a variety of factors, such as uneven growth and software integrations on your network.

2017 study estimated the average...

November 27, 2017

How Mobile Devices Are Shaping the Future of Work

What does the future of work look like for your small business? What will you be doing next year? If you said “Growing,” you’re in the majority. 60.6% of small businesses owners are optimistic about the growth of their own business, despite a stalled economy overall. Approximately the same...

November 3, 2017

Is Voice the Interface of the Future?

There is some pretty awesome technology out there, and it can definitely help you save time and money—except when it doesn’t. The productivity gains of new technology are menaced by a navigation experience that is extremely disruptive. Anyone who spends their days using technology can attest to...

October 24, 2017

How Do You Make Your Own Luck in Business?

It’s not fair.

It's possible, even common, to work hard on your small business without any result, then see a break open up for someone else who hasn’t put in the sweat equity you have.

It can be discouraging to struggle while others seem to get lucky. It can even make you doubt whether hard...

September 26, 2017

Your Workers Are Using Their Private Mobile Numbers for Better CX. Don’t Let Them.

The vast majority of professionals in the US, and in most parts of the world today, carry mobile phones. It’s hard to survive in the business world without them. The research firm Gartner recently found that that 80% of employees bring their personal devices to work and more than half are using...

September 21, 2017

A Fresh Approach to Small Business Budgeting for 2018

For many small business owners, Budgeting Season and Halloween go hand in hand as the most terrifying time of year.

September 19, 2017

Budgeting for 2018: Office vs. Coworking Expenses

While some small business owners worry about improving their profitability in 2018, others are struggling with basic survival issues.

In both cases, “reducing expenses” sits at the top of the priority list. 

Location matters for all businesses, not just for those in retail and restaurants. As...

September 15, 2017

5 Hacks to Avoid At All Costs in Growing Your Business

Is a hack a good thing or a bad thing?

The word is used in contradictory ways. Generally, the headlines say that hackers are bad, but growth hackers are good. On the other hand, some people will tell  you that growth hacking is nothing but a new name for old-fashioned marketing or a bunch of...

September 13, 2017

Think Like a Startup and Grow Despite Uncertainty

A startup isn’t necessarily a tech company, although technology empowers startups, and it isn’t just for radical new ideas. A startup can take a traditional product to market, innovating other aspects, like how it’s manufactured or delivered. Many startups bought, invented or built nothing new,...

September 11, 2017

Growing Your Business: From 0 to Small Business in 8 Steps

How hard is it to start a business? Too many people are putting off living a more authentic life as a business owner because they:

  • Don’t know where to start
  • Don’t know who to ask for advice
  • Worry that they don’t have the time/money to file the necessary paperwork
  • Have misconceptions on what it...
September 7, 2017

Technology That Can Help Your SMB Look Like A Big Company

You don’t have to have a lot of employees to be a major player in any industry. Tech giants like Wikimedia, Automattic (Wordpress), Tumblr and Craigslist all operate with under 100 employees.

September 6, 2017

10 Businesses You Could Start with a Few Hundred Dollars

What is preventing you from starting a new business? Are you waiting until you have more money, more time or a good idea?

September 4, 2017

A Day in the Life of a Small Business Owner: Managing Everything from Your Phone

How much time and money would you save if you started managing everything from your phone? At the first Code Conference in 2014, Salesforce CEO Marc Benioff announced:

"I run my business entirely on my phone. I believe this is the future."

That future has arrived. Business owners all over the...

September 1, 2017

Tech Trends That Small Business Owners Should Ignore

If you run a small business or you in the early stages of starting one, there’s a good chance you are drowning in conflicting advice. Some of it is clueless, some of it is well-intentioned, and most of it is designed to entice you into a sales funnel.

The one piece of advice that may be in short...

August 28, 2017

Five Small Business Expenses To Cut And One NOT To Cut

There are two paths that small businesses can take to profitability – revenue growth and cost containment.

August 25, 2017

What Is VUCA And How Can a Small Business Survive It?

It’s hard out here for an SMB. Changing conditions, unexpected events, uncertainty and confusion are a matter of course in an economy that, despite lackluster growth, manages to be full of surprises. In other words, VUCA.

What is VUCA? Volatility, uncertainty, complexity and ambiguity. Coined by...

August 24, 2017

The Top 9 Social Sellers to Follow for Small Business Growth

Growth-oriented small businesses can’t really afford to experiment with sales. They need a reliable way to open up wider pipelines of leads and shorten their sales cycles. Those are both areas where social selling techniques tend to excel.

August 23, 2017

3 Easy Steps for Dealing with Difficult Customers

Dealing with difficult customers is probably one of the most frustrating tasks a small business faces. It’s easy to get defensive, because difficult customers can be a real threat to your business.

They can end up using more resources then they bring back into the business, and drain you of...

August 21, 2017

Tips on Scaling Your Business Without Hiring

Hiring may be one of the most recognizable indications of business growth, but it’s not the most accurate or the even the best idea, in many cases.

July 11, 2017