Solving for CX: How Do Happy Customers Happen?

All things being equal (as they often are), customer experience (CX) becomes the great differentiator in a crowded marketplace. In addition to reducing churn, happy customers go on to become vocal champions and brand advocates. This advocacy results in a serious amplification of the brand...

August 9, 2018

5 Easy Hacks That Small Businesses Can Use to Save Big Money

We've all heard the old saying, "A dollar saved is a dollar earned." Nothing rings more true for a small business. You have to spend money to make money, but you don't have to spend as much as you do now.

Over the past 20 years of starting, growing and selling a number of small businesses (from...

July 31, 2018

A Digital Framework for Cross-Organizational Collaboration

By the end of this year, more than half of enterprises overall, and 80% of those in the middle of digital transformation , are projected to join some sort of a strategic partnership with digital partner firms, both in and beyond their respective industries. That comes from a study by the IDC...

June 28, 2018

Startups Are Carving Out a New Business Landscape for ANZ

Starting a business used to be a big deal. The launch costs were high, survival rates were low, and financial resources were scarce. Those days are fading into history as more and more startups discover low-cost tech, mobile operations, and original funding sources that allow them to launch...

June 21, 2018

Generation Smartphone: Millennials in the Global Mobile Workforce

Two out of three people on Earth now have mobile phones, according to a 2018 update  by Hootsuite and WeAreSocial. There are 5.1 billion unique mobile users, which adds up to 68% of the global population. Smartphones dominate as the preferred device for accessing the web. More than half of web...

June 14, 2018

Seven Common Barriers to SME Growth in the Digital Economy

Small business owners in the Asia-Pacific region are feeling optimistic about the future, according to a new 2017 CPA study surveying business across the region. Of course, that optimism isn’t universal. Companies with a focus on technology, innovation, and global markets are most likely to be...

May 31, 2018

How Flexible Work and Mobility Support a Smart Growth Strategy 

Small is getting big. Companies are tightening their command chains in order to act more quickly and decisively. Innovation and ideation are stifled in the hierarchical bureaucracy of middle management.

New technology is driving flatter, leaner structures. And growth is becoming more strategic...

May 23, 2018

SMBs Win When They Prioritize Simplicity in Communications

Phones should be simple. Dial and talk. Unfortunately, that’s not the way it works for most business phone systems. In search of utility, business phones have grown more and more complex over the years. Now it’s come to the point where many employees refuse to touch them or just unplug them and ...

May 18, 2018

The Link Between Smartphones, Employee Happiness and Productivity

A new Forrester report found that the devices workers use every day are fundamental to how they feel about their jobs. Inefficient technologies like unnecessarily complex ` phone systems and frustrating software stand in the way of job satisfaction. This issue is so critical because, as plenty...

April 19, 2018

6 New Business Models That Could Benefit from a Virtual Phone System

What makes a new business model successful? Many great ideas have made it all the way to the market stage only to drift away. The ones that gain traction and stick around do so because they arrive at the same time as complementary technologies that make them more practical.

April 12, 2018

Technically Speaking: How Do I Port My Phone Number

There’s no reason to give up your phone number just because you’ve got a new phone system. It makes sense to port your number because that’s how customers contact you and growing businesses can’t afford to lose anyone over a back office provider change. For the supplier, porting a number can be...

March 31, 2018

A Roadmap to Better Mobile Communications

Startups in Australia and New Zealand have a jump on the future of business simply because their respective populations already lead the world in mobile adoption. With Australia in first place and New Zealand in third on GSMA’s Mobile Connectivity Index, new businesses here explore innovative...

March 30, 2018

5 Good Reasons Why All of Your Employees Belong in Customer Service

What business are you in? There’s a good argument to be made that there’s only one good answer: The Customer Service Business. If you’re not serving the customer, you might not be in any business for very long.

March 29, 2018

How Mobility Generates Economic Growth in Australia and Beyond

Innovations based on mobile tech have added more than $14.1 billion per year to the Australian economy and are buoying up economies all across the Asia Pacific region. As more businesses get connected in remote locations and 4G/5G rolls out to more places, you can expect to see a great deal of...

March 28, 2018

4 Ways Zero Infrastructure Can Help You Grow in the New Economy

The new collaborative, zero infrastructure economy demands a different way of thinking about what a business really is. Although many have tried to define this seismic mindshift, the best summation came from Tom Goodwin, SVP at Havas Media:

March 27, 2018

How to Build a Highly Productive Team that Solves Problems

Our cultural mythos loves to shine a spotlight on the superhero. The Elon Musks and Jeff Bezos of the world are envisioned to be solitary heroes who single-handedly disrupted and disarmed entire industries. But behind every great leader is an effective team that can work together to solve...

March 22, 2018

A Digital Framework for Cross-Organizational Collaboration

By the end of this year, more than half of enterprises overall, and 80% of those in the middle of digital transformation , are projected to join some sort of a strategic partnership with digital partner firms, both in and beyond their respective industries. That comes from a study by the IDC...

March 21, 2018

How Telcom and Device Makers Are Bringing 5G to Life

The race is on to establish a new world of 5G communications. A wide range of global telecom providers and hardware manufacturers have joined forces in the 3GPP consortium to create a functional planet-wide standard for 5G New Radio (NR), which is projected to be the final evolution of mobile...

March 20, 2018

7 Tips for Having an Fantastic Moving Experience

Growth is change and change is painful. Even when you are moving to a larger space because the business is expanding, you and your employees may still experience the stress of a significant disruption in workflows. Fortunately, you can learn from the mistakes of others and reduce the stress of...

March 17, 2018

In Search of Greener Pastures (and Faster Internet)

Looking for the perfect spot to relocate your business? Have you outgrown your current location, or are you searching for an area with better infrastructure? Or, in the case of companies exiting from overheated rental markets, maybe you need a little more bang for your buck. It’s easy to know...

March 16, 2018

Tips for Managing the Mobile-only and Contingent Workforce 

There are many benefits to working with a more flexible workforce, especially for companies navigating the sea change of digital transformation. It definitely requires a big shift in business priorities. Each company will have its own set of job responsibilities that can be fulfilled by...

March 15, 2018

The Dawn of the Zero Infrastructure Business Model

How lean is your business? Are you paying for expenses that your competitors aren’t? Every business owner struggles with this essential Nice vs. Need question: What can I do without and still offer superior service to my customers? That’s also the question driving innovation in digitization. The...

March 14, 2018

How Digital Transformation Is Empowering the Evolution of Retail 2.0

The smartphone is the undoubtable star of the retail revolution, serving as a virtual storefront for both the online and brick-and-mortar shopping experience. The marketplaces of the world are unified by the web, driving a hyper-competitive and fast-paced race, where the customer experience is...

March 13, 2018

12 Strategies to Increase Profits by Upgrading to a Mobile PBX

What is a mobile PBX? Traditional PBX systems and associated office phone systems have been the exact opposite of mobile. Historically, a PBX (private branch exchange) system referred to a specific IT-intensive setup that tended to be difficult to manage, frustrating for employees and expensive...

March 10, 2018

Reinventing Voice in the Digital Age

Have you ever had a thought so inspiring that you had to jump up and pace around as you discussed it? Motion and thought are tightly bound up in each other, and voice is the most direct channel for their expression. Digital transformation across business phone systems is helping workers to solve...

March 9, 2018

Usability, Mobility, Flexibility: 3 Keys to Smarter Business Phone Solutions

The mobile device liberated business from the office, allowing greater immersion in the real world, and a better understanding of markets and prevailing conditions. Sometimes, though, business technology has been a bit slow to keep up with the needs of entrepreneurs and business people. In...

March 8, 2018

Ditching Legacy Business Phone Systems, Sooner vs Later?

It's not just business phone systems, digital transformation winners are leveraging cutting edge technology to improve customer experience, enhance employee productivity, and empower decision-making through better data intelligence. And yet, a new report published last month by McKinsey Global...

March 7, 2018

Making Business Phone Calls More Productive With Digital Tech

A phone call is the most direct way to get answers. That’s still true for customers just as much as it is for collaborative teams coordinating their efforts across vast distances. When the goal is to ensure a common understanding among two or more people, asynchronous channels like text, email,...

March 6, 2018

6 Implications for Business in the World of 5G Wireless

At the Mobile World Congress in Barcelona this year, Qualcomm presented a module for phone manufacturers that will make it easier for them to develop their own 5G devices. Qualcomm’s Exec VP Don Rosenberg wrote, “We believe 5G will change the world even more profoundly than 3G and 4G; that it...

March 3, 2018

A Breakdown of Terms for Business Phone System Shoppers

Have you noticed that the Telecom industry seems to love acronyms? From PBX to VoIP to DDIs, it can be time-consuming to look up all these unfamiliar letter combinations when all you need is a platform to make and take some phone calls. The good news is that there are only a few key terms that...

March 2, 2018

How a Small Business Can Make Digital Transformation Pay for Itself

Globally, business will spend more than $2 trillion on digital transformation projects in 2019. They are upgrading their infrastructure, digitizing their communication network, and automating routine tasks. Cloud-based business applications can better serve fast-growing, agile companies and...

February 27, 2018

The Phone Call’s Unique Power to Persuade

A wave of advances in HD Voice, VoLTE and 5G for mobile broadband in New Zealand and Australia seem to herald a new Golden Age of Voice for businesses across the region. That may also explain why a Deloitte survey reported the first increase in the number of voice calls by millennials in four...

February 24, 2018

Is Your Phone the Cornerstone of Your Digital Transformation Strategy?

Digital transformation reached a tipping point in the Australia/New Zealand (ANZ) market last year. By the end of 2017, nearly half (49%) of ANZ CIOs had led their companies into digital platforms for rapidly exchanging information with competitors, customers, regulators, stakeholders and other...

February 23, 2018

Which Features Are Essential for Small Business Phone Systems?

Two decades ago, small business phone systems got the enterprise class PBX phone features thanks to the introduction of voice over IP (VoIP). This led to a burst of entrepreneurship and reset customer expectations about how a small businesses should sound when you call them. VoIP is certainly...

February 22, 2018

Low-Cost Enterprise Tools to Make SMBs More Competitive

Success breeds success. Customers want to know that they are dealing with a partner that’s thriving and growing. While many consumers say they support small business, they actually make purchases based on perceived value – familiar brands associated with the best quality at the lowest price....

February 21, 2018

How Mobile Optimizes Productivity for Flexible Work

A new Frontline worker study by IFS found that while 89 percent of companies surveyed use subcontractors, only 10 percent had a robust mobile channel for staying in contact with field service workers.

Flexible work arrangements really do improve productivity, but only when businesses also...

February 20, 2018

5 Times When You Really Need a Mobile Phone System

Customers expect professional organizations to maintain a professional phone system. That usually means things like an automated greeting, an IVR with extension numbers for various departments, the ability to transfer calls easily, multi-user calling and conferencing, and a few other similar...

February 17, 2018

Does My Business Even Need an Office Phone System?

An office phone system used to be a baseline need for any real business. But is this still true? Some companies don’t even have an office. The rise of the freelance economy and flexible work has made expensive, hard-wired phone system obsolete for many companies. Contractors, field workers,...

February 15, 2018

6 Ways Mobile VoIP Empowers Productivity

In New Zealand, it’s not uncommon to find businesses operating with extremely tight cash flows and limited access to capital. This puts increased pressure on containing fixed costs so business owners can manage unpredictable revenue streams. While VoIP-based tech has done a great job of...

February 15, 2018

What Business Owners Need to Know About HD Voice/VoLTE in Australia

When you’re on a business call, you want to hear every nuance. You also want to be sure that call doesn’t drop as you are about to close the deal or embarrass your company with echoes and jitter. Fortunately, new VoIP-based technology to improve call quality is available from all three major...

February 14, 2018

What 5G Means and When It Is Coming to Your Part of the World

Ultra-fast streaming video, crystal clarity in voice quality, and great leaps in energy efficiency are just some of the ways the mobile experience will improve with 5G. In 2018, the fifth generation of standards by the international mobile telecommunications (IMT) group, is making headlines in...

February 13, 2018

Mobility Is the Backbone of an Agile Communications Plan

Business agility is a basic survival skill in a volatile economy. Fiona Cannon’s The Agility Mindset details how firms have been able to improve their financial position and come out ahead of the competition through a commitment to agility. In his foreword to the book, Lloyds of London’s Sir Win...

February 9, 2018

5 Real World Problems Solved by a 100% Mobile Phone System

All businesses have essentially one and only one problem: How do you stay profitable? If you are only breaking even, you won’t be able to survive unexpected variances in the market. Profitability is a basic survival skill. It’s no wonder why profitability was cited as a top concern for...

February 8, 2018

How Do You Find a Phone System for a Growing Startup?

Today’s businesses have seemingly endless choices when it comes to telephone providers, yet finding the right solution can be quite difficult, especially for a small business. Consumers expect enterprise-grade service and a flawless customer experience regardless of the size of the company they...

February 7, 2018

Can Your Phone System Handle the Next Generation of VoIP?

VoIP was an incredible advance in telecom a quarter of a century ago. The tech has matured over the decades since and now VoIP has surpassed PSTN to become the most used form of telephony in many parts of the world. As adoption rates for the next generation of VoIP gains acceptance, not all VoIP...

February 6, 2018

Things to Consider Before Your Business Phone Contract Auto-Renews

If you are currently under contract for your business phone system, it’s a good idea to check the date of your “Evergreen” clause. That’s the area the specifies when your policy will auto-renew – it can be a few weeks or even months before the contract completion date.

February 3, 2018

Tips on Shopping for Your First Business Phone System

Shopping for your first business phone system? Don’t despair!

It can be frustrating when it seems like there are endless options but none that are ideally suited to your business needs. Having more options are generally better, but when you have too many options with no context on which ones...

February 1, 2018

The Critical Role of Mobile in the Growth of Activity Based Working 

Moving used to be a big deal for an established business. Customers were accustomed to seeing a business at a specific address with a familiar phone number. In the 21st century, however, a business is defined by what it does, not where it is. Activity Based Working (ABW) has knocked down cubicle...

January 31, 2018

Questions to Ask Before You Sign a Business VoIP Phone Contract

A lot can happen in a year, let alone 24 months. Yet that’s the length of a typical VoIP phone contract for many business phone systems. A 2-year contract might make sense for a larger enterprise where things tend to move slowly and changes require plenty of  lead time. For a small business with...

January 30, 2018

What Are My Options? Hosted VoIP Solution vs. Smartphones

At a recent conference on the latest advances in telecom, one business owner stood up and asked the panel, “Why can’t I just use this? [holding up his smartphone]”

Of course you can, but there are some good reasons why a business might need more than that.

January 27, 2018

Millennials Are Picking Up the Phone in Australia and New Zealand

The image of a phone-shy, conversation-adverse millennial has become something of a cultural trope. But do millenials really hate phone calls or do they just hate being torn away from what they are doing to deal with interruptions? New studies of  trends among millennials, especially those in...

January 26, 2018

Is Your Communication Infrastructure Improving Your Agility?

Speed matters. 70% of software firms and 68% of companies generally say that “agility” is in the top 3 priorities. An agile company can respond to customer demand in real time, make critical decisions on the fly, and secure new connections from anywhere. Mobility and agility go hand-in-hand....

January 25, 2018

Does Your Business Phone Line Deliver Excellence in Customer Experience?

Customer experience makes competitors irrelevant. It doesn't make sense to compete on price because that's merely a race to the bottom. Similarly, competing on quality or features alone won’t work in a global marketplace because somebody can find a way to do it better and cheaper tomorrow....

January 24, 2018

Mobile Transformation Spurs Growth in the Asia Pacific Region

The public's need for mobile has expanded to become the primary growth generator for telecom services all across the globe, according to a new report from the IDC. That demand is even more intensified for businesses and consumers in the Asia Pacific region, where 2017 growth in telecom revenues...

January 23, 2018

$2 Trillion in Global Value Depends on Innovation in Telecom

Digital transformation in telecom could unlock with more than $2 trillion globally for businesses, consumers and society at large in the coming decade, according to an economic analysis of innovation by the World Economic Forum (WEF). That figure includes a $440 billion market cap for future...

January 20, 2018

A Day Ahead of the World: New Zealand's Mobile Connectivity

Less than 200 leagues from the International Date Line, Auckland is the first urban center to greet each new day. Similarly, New Zealand is leading the world into the new mobile-first reality, ranking No. 3 on the planet in mobile connectivity, fractionally behind Australia and Norway. Advances...

January 18, 2018

Automation Is the Engine of High-Performance Sales Teams

Even the best sales reps don’t have enough time to do it all. On an average day, sales reps must manage email, go through voice mails, learn new software, log new accounts into back office systems, update the CRM with new info on existing accounts, report on how they productive they are, and...

January 18, 2018

Best Practices for SMB Growth: Fewer Meetings, More Conversations

Coordinated efforts make all the difference between productivity and wasted effort. When you can rely on employees to keep operations running smoothly, you can tackle the bigger issues facing your business.

After years of research and scores of business surveys, the Project Management Institute...

January 17, 2018

Your Simple, Low-cost Engagement Tool Is Hiding in Plain Sight

Engagement underlies both productivity and profitability. How to you bring in new customers? Engagement. How to you retain existing customers? Engagement. How do you keep your employees on task? Engagement. Many complicated, expensive tech tools exist to help you measure and boost engagement,...

January 16, 2018

For Businesses That Are Going Places: The Office Moving Checklist

All over the world, entrepreneurs are on the move. They are growing, scaling, consolidating or restructuring their businesses. A good representative of this trend is 99Designs, which announced last year that they are packing up US operations and moving back to Australia. This move was a critical...

January 11, 2018

Is Mobile Really Delivering Productivity for Small Business?

Mobile phones can be powerful tools for small businesses. Like all powerful tools, they require special handling to make them secure and productive. Mobile phones improve productivity when they make it possible for managers to reach employees -- and for employees to do their work -- away from...

January 11, 2018

Faster, Smarter, Better Connected: Australian Mobile Adoption

The mobile world represents the future of work, but that future will not arrive all at once. In some cases, the road forward is a bit bumpy. Under fire for its troubled broadband rollout, Australia has moved out ahead on several fronts and now leads the world in mobile connectivity. The latest...

January 10, 2018
January 9, 2018

Spoke's Stress-free Office Move Checklist

Can Your Mobile Phone Take the Place of the Office Phone System?

Australia ranks in the world’s top 5 countries with the highest mobile penetration, in Deloitte’s Mobile Consumer Survey. At the same time, more business owners are holding down costs by operating from home or coordinating employees in remote locations. The merging of those trends has brought...

January 9, 2018

AI Brings Advanced Applications To Business Telephone Communications

AI, automation and machine learning have huge applications for business communications, from self-healing networks that can anticipate network vulnerabilities to improved call quality from AI that can perform minute optimizations that used to happen manually, configuring and adjusting network...

January 9, 2018

25 Surprising Stats on How Voice Communication Is Changing Business

Voice is back. The rollout of new technologies like VoLTE and HD voice are bringing voice quality back into focus after years of VoIP expansion. Cool accessories, headsets and advanced sound chips are optimizing the voice experience--from noise canceling technology to 3D sound effects that allow...

January 5, 2018

7 Reasons to Pick Up the Phone in the New Year

Should you or shouldn’t you?

Is it more productive to answer phone calls as they come in or let them go to voicemail and sort through who deserves a call back? It’s not an easy call, so to speak. There’s a complex calculus to the formulation of the optimal phone call answering methodology. ...

January 4, 2018

8 Ways to Be More Effective on a Business Phone Call

In a world of distractions, making a real connection is a rare and valuable event. A business phone call is one of the best ways to make those connections in our noisy digital world, but its also easy to squander that opportunity. Apply these simple rules use your phone time more effectively and...

January 3, 2018

Stay in the Zone: Good vs. Bad Interruptions

Working without interruptions can be an incredibly productive habit—even if it’s never been harder with all the digital distractions around us. Fortunately, the same technology that has been guilty of interrupting you so often can also be deployed to create a productivity bubble around you.

December 30, 2017

A Virtual PBX Is the New Mobile Storefront for Growing Companies

Professional businesses need a professional phone line. The business line is like an auditory storefront for the modern consumer, especially mobile shoppers. 54% of business phone calls come from a customer on a mobile device, and this number is growing steadily.

December 29, 2017

What Does a Smart Business Phone System Look Like?

Everything is getting smarter in 2018. You may have read about the near future of smart cities filled with smart homes where people drive smart cars that were safety tested by smart dummies. But what do people really mean when they use the word “smart”?

December 28, 2017

What Is a Virtual Phone System and Who Needs One?

A virtual phone system is a communication platform designed to be deployed across your mobile phone infrastructure. You can get all the benefits of a PBX, including extension calling, multi-office routing, find-me/follow me features, mobile-to-mobile call transfer and group calling. It allows...

December 27, 2017

Why Productivity is THE Defining Metric of 2018

Productivity. Everyone wants it, from time-strapped entrepreneurs to budget-conscious corporate managers to number-crunching macroeconomists obsessing over global growth.

Productivity means more time, more money, and better results. What’s not to love?

December 23, 2017

How to Create a Step-by-Step Action Plan for Business Growth

If your business isn’t expanding, it’s failing. Business stagnation means you are falling behind the competition and losing market momentum, so no growth is really negative growth. Every business needs to have an expansion strategy, and the best way to ensure success is by creating an action...

December 23, 2017

Out of the Office, On the Job: Coworking and the Search for Flow

How productive have you been today? What kind of environment do you need to do your best work?

In the future of work, every worker will seek out the optimal environment for their own state of “flow” -- where workers can be “completely involved in an activity for its own sake. The ego falls away....

December 22, 2017

How to Give Sales Reps More Time for Selling

As a rule, sales reps hate administrative paperwork and sales managers want to see greater productivity. Why can’t both get what they want? The problem, as indicated by a recent time study, is that too many sales reps are spending 78% of their time doing things other than selling. Regardless of...

December 22, 2017

How BYOD Is Disrupting Business Telephone Services

Business telephone service and a physical office was the backbone of business for many years, but digitization and the future of work are ushering in a new reality. BYOD was just the tip of the iceberg.

The mobile revolution, combined with the augmented workforce, are creating a new world of...

December 21, 2017

The Smartest Path to Productivity Increases in 2018

Wherever you go at this time of year, everyone seems to have just one thing on their mind: productivity metrics. Business leaders are reviewing how much they spent over the last year on investments that didn't pay off or tech that didn’t live up to the hype. Surprisingly, one of the biggest...

December 19, 2017

5 Conversations That Changed the Course of Business Growth

Which event is more likely to set off the next round of business growth? Will it start with a flashy product launch or a 5-minute phone call at the end of the day?

The smart money is on the conversation.

December 16, 2017

The Mechanics of Feature Fatigue: When Is Less More?

Phones are simple. You dial and you talk, sometimes you leave a message. It rings, you pick it up. This concludes basic training.

Imagine if your business phone system was that simple. Routing calls to the next available employee?  Built-in. Find Me/Follow Me? Automatic. Local numbers around the...

December 15, 2017

Scalability Is All About Timing: Will Your Phone System Slow You Down?

In running a small business, the exact same action can be right or wrong depending on when you do it. Market conditions can take a sudden left turn and customer expectations seem to reset themselves overnight. To survive, a company has to stay agile enough to adapt on the fly. 

December 14, 2017

The Single UX Principle Defining the Future of Business Phone Systems

In the search for utility, too many companies have wandered into the dark forest of complexity. In pursuit of the reasonable goal of providing more value for their customers, these businesses confused more features with greater benefits. One principle could lead them back to the simplicity that...

December 13, 2017

How The Internet Has Revolutionized The Business Phone Call

For over a century, the national telephone system served as the nerve center to the industrial system that still underlies our economy. It was the backbone of B2B and B2C sales and service, as well as an important staple in social and family life. Early in the 20th century, the telephone became...

December 12, 2017

Mobility, BYOD and Hotspots Driving Business VoIP Growth Through 2021

Voice over IP (VoIP) has already begun to replace public switched telephone networks (PSTN) as the default communications backbone in the workplace of the future.

Now, a new Technavio report on projected global VoIP deployments through 2021 suggests that this VoIP will continue to win over new...

December 12, 2017

Low-Cost Business Phone Systems for Early Stage Companies

What is the best low-cost business phone system for your early stage company or startup? Many small businesses begin with very little capital or investment, using software applications and a remote team to start up, learn, grow, and expand.

A business phone system might be the largest expense...

December 9, 2017

Is Your SMB Ready to Survive Digital Transformation?

Digital disruption continues to shake the business world, and this megatrend is only accelerating. A study from Constellation Research analyzed the rate of churn for corporations entering and exiting the S&P from 1958 to 2011. If the rate remains constant, three-quarters of enterprises on the...

December 9, 2017

Business Communication in 2018 And Beyond

The smartphone revolutionized business communication by mobilizing the most critical business functions, and allowing innovators to make the world their office. But the evolution is far from over. The smartphone is just coming into its own as a tool that not only replaces the hardware and wires...

December 8, 2017

5 Effective Ways to Say No to Bad Ideas Over the Phone

Millennials are not fond of conflict. Of course, that’s not true for all millennials or for just millennials, but there is plenty of evidence that conflict-avoidance is a fairly common problem in the business world today. 

That conclusion is backed up by reports of millennial conflict training...

December 6, 2017

Make Follow up Your Superpower and Grow Your Influence and Impact

Do you ever feel like you’re just spinning your wheels, that despite your hard work, your efforts don’t really pay off?

What if there was one tiny shift you could make that could transform your outcomes in a big way? What if you could multiply your impact to propel your business forward, while...

December 5, 2017

Business VoIP Trends for 2018: Mobility, AI and Digitization

Voice over IP (VoIP) is just over 20 years old. In just two decades, IP telephony has evolved to the point where VoIP ranks in first place as the most used office phone system, supporting 36% of business today. VoIP providers turn analog sounds into digital packets that are transferred as data...

December 2, 2017

Should I Use My Personal Phone for Work? The Pros and Cons of BYOD

There are many good reasons to make and receive calls on your personal phone, and the majority of entrepreneurs already do. The problem is that handling business calls on your personal number puts your private security and your business data at risk. 

A smarter option is to add a virtual phone...

December 1, 2017

8 Expert Tips on Overcoming Phone Anxiety

People love their phones but they seem to hate phone calls. How do you resolve this paradox? New data on how people are using their phones, along with advice from communications experts, suggest that the phone call is being reborn as an essential business tool for the 21st century. 

Deloitte's ...

November 30, 2017

Is Your Business Phone System a Roadblock to Communication?

Information exchange drives business decisions, so it’s crucial to keep communication within the organization fluid. Employees have ongoing conversations about projects and strategies through meetings, email threads, chat sessions, and phone calls. Timely responses to business issues keep...

November 29, 2017

What is the Real Cost of Telephone System Maintenance?

It can be a challenge to ascertain the total cost of ownership (TCO) and return on investment (ROI) of a professional PBX system. Many costs arise unexpectedly based on a variety of factors, such as uneven growth and software integrations on your network.

2017 study estimated the average...

November 28, 2017

What is HD Voice and How Does It Deliver Better Call Quality?

Once you’ve seen a TV show in HD, it’s hard to look at a show on an old screen. Analog images look so fuzzy compared to the new digital standards. In the same way, HD Voice is resetting expectations for baseline audio. Voice UX is becoming the new battleground for differentiation in the crowded...

November 22, 2017

Your Small-Business Phone System and the Customer Experience

How important is the telephone to your business? Undoubtedly, your team uses the office phone system to talk to vendors and suppliers, but what about customer support? Is your phone system an important component of customer support? Can customers get answers to their questions by phone when they...

November 22, 2017

What Will Happen After Plain Old Telephone Service Is Gone?

Plain old telephone service is coming to an end. For over a century, copper wires and analog switches, and circuits connected the world into one happy telephone network. This network was at the heart of business and social life, and the engine of economic growth for many decades. 

November 21, 2017

Did You Just Make a Business Call with Your Mobile Phone?

That’s a dangerous thing to do. Business is mobile, but using your personal mobile number for business calls will introduce several unnecessary risks to you and your business unless you protect yourself and your private mobile number.

Consider a few reasons why you should protect yourself with ...

November 18, 2017

Mobility is the New Last Mile for VoIP Service Providers

Voice over IP (VoIP) phone service began as an inexpensive or free way for people to make and receive voice calls on the internet, and blew up into a paradigm shifting phenomena. Over the past few decades, IP telephony has completely disrupted the telecommunications industry, from the way that...

November 17, 2017

6 Team-Building Ideas for a Remote Staff

Remote workers are key contributors to business. More employees are opting to work at home to save commute time, to address child care issues, and just because they find it’s more productive. Forty-three percent of the U.S. workers surveyed said they spend at least some of the time working...

November 16, 2017