Business Communication in 2018 And Beyond

The smartphone revolutionized business communication by mobilizing the most critical business functions, and allowing innovators to make the world their office. But the evolution is far from over. The smartphone is just coming into its own as a tool that not only replaces the hardware and wires...

December 7, 2017

Millennials Are Picking Up the Phone Again -- Here's Why

The image of a phone-shy, conversation-adverse millennial has become something of a cultural trope. But do millenials really hate phone calls or do they just hate being torn away from their smartphones to interact with that strange machine on their desk? 

Meanwhile, burdened by the...

December 6, 2017

5 Effective Ways to Say No to Bad Ideas Over the Phone

Millennials are not fond of conflict. Of course, that’s not true for all millennials or for just millennials, but there is plenty of evidence that conflict-avoidance is a fairly common problem in the business world today. 

That conclusion is backed up by reports of millennial conflict training...

December 5, 2017

Are You Paying for Tech that Your Employees Aren’t Using?

Successful businesses eliminate the unnecessary. On their way to a $10 billion valuation, the leaders of Dropbox wrote an open letter about cutting costs that read, “When it comes to building a healthy and sustainable business, every dollar counts. And while it's okay for us to have nice things,...

November 8, 2017

The Future of Work Is Freelance (and what this means for your SMB)

The future of work is coming. According to the Bureau of Labor Statistics the number of temporary employees rose by 29% between 2009 and 2012, a trend that continues to accelerate. By 2020 it's been widely predicted that 40% of the workforce will be 1099 workers, while an independent 2016 study...

November 7, 2017

Getting Millennial Employees to Make and Answer More Calls

Do millennials love their phones?

October 5, 2017

The Only Advice You'll Need to Manage Millennial Employees

It would be easier to manage your staff if all the employees were motivated by the same things and worked in the same way. Unfortunately, the speed of change in the workplace means that business tools and processes evolve quickly, and every new generation of workers brings its own values,...

July 25, 2017

Millennials in the workplace: BYOD is winning at UC

Millennials in the workplace are the driving force behind successful technological adoption, but their technical proficiency and communication styles are often not considered when crafting an organizational communication plan. Successful unified communications (UC) planning starts at the ground...

July 3, 2017

The Millennial View: 8 Myths About This Generation That Are Dead Wrong

There are a lot of stories going around about how millennials act and what they believe. While it’s impossible to make blanket statements about the roughly 2 billion people who make up the global millennial generation, there is certainly no lack of people who are trying.

Shockwaves rumbled out...

June 12, 2017

Business Communication Basics for the 21st Century

Good communication is the key to any successful business. Good internal communication increases productivity and employee satisfaction and decreases employee turnover. Good communication skills also help cement relationships with coworkers, customers, and partners. The better your communication...

June 2, 2017

The Millennial View: Mapping Motivation

The millennial generation is technologically proficient, well-educated, highly skilled—and historically disengaged from their work. The latest Gallup data finds that only 31% of millennials are engaged at work. This disengagement, and the resulting productivity slowdown is the existential crisis...

May 29, 2017

8 Reasons Why Millennials Send Calls to Voicemail

Millennials represent the largest generation in US history, outnumbering even the prolific and very vocal boomers. Because of their sheer size and influence, their preferences and tendencies amount to a sea change in the way business is done, both on a consumer level, because this generation is...

May 22, 2017

Millennials at work: Mapping Engagement in the Workplace

 

By 2020, fully half of the workforce will be millennials; yet a Gallup poll recently found that 60% of all millennials are open to new job opportunities. Dovetailing neatly with that statistic, 55% of millennial workers are not engaged in their jobs, while 16% are actively disengaged, meaning...

May 15, 2017

The Millennial View: Rethinking Communication Strategies

The millennial generation is probably the most scrutinized, analyzed, and commented about generation on earth. Communications about millennials could fill libraries. This fact itself has certainly impacted their collective psyche in ways yet untold. Stories about their supposed narcissism seem...

May 1, 2017

Why Millennials Hate Phone Calls (and How to Change This)

Are you old enough to remember when the telephone was your lifeline to friends and family? Can you recall the generation before the Web, when teens would spend hours on the phone?

February 24, 2017