How Telcom and Device Makers Are Bringing 5G to Life

The race is on to establish a new world of 5G communications. A wide range of global telecom providers and hardware manufacturers have joined forces in the 3GPP consortium to create a functional planet-wide standard for 5G New Radio (NR), which= is projected to be the final evolution of mobile...

March 19, 2018

Usability, Mobility, Flexibility: 3 Keys to Smarter Business Phone Solutions

The mobile device liberated business from the office, allowing greater immersion in the real world, and a better understanding of markets and prevailing conditions. Sometimes, though, business technology has been a bit slow to keep up with the needs of entrepreneurs and business people. In...

March 7, 2018

Ditching Legacy Phone Systems, Sooner vs Later?

Digital transformation winners are leveraging cutting edge technology to improve customer experience, enhance employee productivity, and empower decision-making through better data intelligence. And yet, a new report published last month by McKinsey Global querried the slim productivity gains...

March 6, 2018

A Breakdown of Terms for Business Phone System Shoppers

Have you noticed that the Telecom industry seems to love acronyms? From PBX to VoIP to DDIs, it can be time-consuming to look up all these unfamiliar letter combinations when all you need is a platform to make and take some phone calls. The good news is that there are only a few key terms that...

March 1, 2018

6 New Business Models That Could Benefit from a Virtual Phone System

What makes a new business model successful? Many great ideas have made it all the way to the market stage only to drift away. The ones that gain traction and stick around do so because they arrive at the same time as complementary technologies that make them more practical.

February 27, 2018

Is Your Phone the Cornerstone of Your Digital Transformation Strategy?

Digital transformation reached a tipping point in the Australia/New Zealand (ANZ) market last year. By the end of 2017, nearly half (49%) of ANZ CIOs had led their companies into digital platforms for rapidly exchanging information with competitors, customers, regulators, stakeholders and other...

February 22, 2018

Which VoIP-Based Phone Features Are Essential for Small Business?

Two decades ago, enterprise class PBX phone features became available to small business thanks to the introduction of voice over IP (VoIP). This led to a burst of entrepreneurship and reset customer expectations about how a small businesses should sound when you call them. VoIP is certainly more...

February 21, 2018

5 Times When You Really Need a Mobile Phone System

Customers expect professional organizations to maintain a professional phone system. That usually means things like an automated greeting, an IVR with extension numbers for various departments, the ability to transfer calls easily, multi-user calling and conferencing, and a few other similar...

February 16, 2018

Does My Business Even Need an Office Phone System?

An office phone system used to be a baseline need for any real business. But is this still true? Some companies don’t even have an office. The rise of the freelance economy and flexible work has made expensive, hard-wired phone system obsolete for many companies. Contractors, field workers,...

February 14, 2018

6 Ways Mobile VoIP Empowers Productivity

In New Zealand, it’s not uncommon to find businesses operating with extremely tight cash flows and limited access to capital. This puts increased pressure on containing fixed costs so business owners can manage unpredictable revenue streams. While VoIP-based tech has done a great job of...

February 14, 2018

What Business Owners Need to Know About HD Voice/VoLTE in Australia

When you’re on a business call, you want to hear every nuance. You also want to be sure that call doesn’t drop as you are about to close the deal or embarrass your company with echoes and jitter. Fortunately, new VoIP-based technology to improve call quality is available from all three major...

February 13, 2018

How Do You Find a Phone System for a Growing Startup?

Today’s businesses have seemingly endless choices when it comes to telephone providers, yet finding the right solution can be quite difficult, especially for a small business. Consumers expect enterprise-grade service and a flawless customer experience regardless of the size of the company they...

February 6, 2018

Can Your Phone System Handle the Next Generation of VoIP?

VoIP was an incredible advance in telecom a quarter of a century ago. The tech has matured over the decades since and now VoIP has surpassed PSTN to become the most used form of telephony in many parts of the world. As adoption rates for the next generation of VoIP gains acceptance, not all VoIP...

February 5, 2018

Things to Consider Before Your Business Phone Contract Auto-Renews

If you are currently under contract for your business phone system, it’s a good idea to check the date of your “Evergreen” clause. That’s the area the specifies when your policy will auto-renew – it can be a few weeks or even months before the contract completion date.

February 2, 2018

Tips on Shopping for Your First Business Phone System

Shopping for your first business phone system? Don’t despair!

It can be frustrating when it seems like there are endless options but none that are ideally suited to your business needs. Having more options are generally better, but when you have too many options with no context on which ones...

January 31, 2018

Questions to Ask Before You Sign a Business VoIP Phone Contract

A lot can happen in a year, let alone 24 months. Yet that’s the length of a typical VoIP phone contract for many business phone systems. A 2-year contract might make sense for a larger enterprise where things tend to move slowly and changes require plenty of  lead time. For a small business with...

January 29, 2018

What Are My Options? Hosted VoIP Solution vs. Smartphones

At a recent conference on the latest advances in telecom, one business owner stood up and asked the panel, “Why can’t I just use this? [holding up his smartphone]”

Of course you can, but there are some good reasons why a business might need more than that.

January 26, 2018
January 8, 2018

Spoke's Stress-free Office Move Checklist

Can Your Mobile Phone Take the Place of the Office Phone System?

Australia ranks in the world’s top 5 countries with the highest mobile penetration, in Deloitte’s Mobile Consumer Survey. At the same time, more business owners are holding down costs by operating from home or coordinating employees in remote locations. The merging of those trends has brought...

January 8, 2018

7 Reasons to Pick Up the Phone in the New Year

Should you or shouldn’t you?

Is it more productive to answer phone calls as they come in or let them go to voicemail and sort through who deserves a call back? It’s not an easy call, so to speak. There’s a complex calculus to the formulation of the optimal phone call answering methodology. ...

January 3, 2018

A Virtual PBX Is the New Mobile Storefront for Growing Companies

Professional businesses need a professional phone line. The business line is like an auditory storefront for the modern consumer, especially mobile shoppers. 54% of business phone calls come from a customer on a mobile device, and this number is growing steadily.

December 28, 2017

What Does a Smart Business Phone System Look Like?

Everything is getting smarter in 2018. You may have read about the near future of smart cities filled with smart homes where people drive smart cars that were safety tested by smart dummies. But what do people really mean when they use the word “smart”?

December 27, 2017

What Is a Virtual Phone System and Who Needs One?

A virtual phone system is a communication platform designed to be deployed across your mobile phone infrastructure. You can get all the benefits of a PBX, including extension calling, multi-office routing, find-me/follow me features, mobile-to-mobile call transfer and group calling. It allows...

December 26, 2017

5 Conversations That Changed the Course of Business Growth

Which event is more likely to set off the next round of business growth? Will it start with a flashy product launch or a 5-minute phone call at the end of the day?

The smart money is on the conversation.

December 15, 2017

The Mechanics of Feature Fatigue: When Is Less More?

Phones are simple. You dial and you talk, sometimes you leave a message. It rings, you pick it up. This concludes basic training.

Imagine if your business phone system was that simple. Routing calls to the next available employee?  Built-in. Find Me/Follow Me? Automatic. Local numbers around the...

December 14, 2017

Scalability Is All About Timing: Will Your Phone System Slow You Down?

In running a small business, the exact same action can be right or wrong depending on when you do it. Market conditions can take a sudden left turn and customer expectations seem to reset themselves overnight. To survive, a company has to stay agile enough to adapt on the fly. 

December 13, 2017

The Single UX Principle Defining the Future of Business Phone Systems

In the search for utility, too many companies have wandered into the dark forest of complexity. In pursuit of the reasonable goal of providing more value for their customers, these businesses confused more features with greater benefits. One principle could lead them back to the simplicity that...

December 12, 2017

How The Internet Has Revolutionized The Business Phone Call

For over a century, the national telephone system served as the nerve center to the industrial system that still underlies our economy. It was the backbone of B2B and B2C sales and service, as well as an important staple in social and family life. Early in the 20th century, the telephone became...

December 11, 2017

Mobility, BYOD and Hotspots Driving Business VoIP Growth Through 2021

Voice over IP (VoIP) has already begun to replace public switched telephone networks (PSTN) as the default communications backbone in the workplace of the future.

Now, a new Technavio report on projected global VoIP deployments through 2021 suggests that this VoIP will continue to win over new...

December 11, 2017

Low-Cost Business Phone Systems for Early Stage Companies

What is the best low-cost business phone system for your early stage company or startup? Many small businesses begin with very little capital or investment, using software applications and a remote team to start up, learn, grow, and expand.

A business phone system might be the largest expense...

December 8, 2017

Should I Use My Personal Phone for Work? The Pros and Cons of BYOD

There are many good reasons to make and receive calls on your personal phone, and the majority of entrepreneurs already do. The problem is that handling business calls on your personal number puts your private security and your business data at risk. 

A smarter option is to add a virtual phone...

November 30, 2017

Is Your Business Phone System a Roadblock to Communication?

Information exchange drives business decisions, so it’s crucial to keep communication within the organization fluid. Employees have ongoing conversations about projects and strategies through meetings, email threads, chat sessions, and phone calls. Timely responses to business issues keep...

November 28, 2017

What is the Real Cost of Telephone System Maintenance?

It can be a challenge to ascertain the total cost of ownership (TCO) and return on investment (ROI) of a professional PBX system. Many costs arise unexpectedly based on a variety of factors, such as uneven growth and software integrations on your network.

2017 study estimated the average...

November 27, 2017

What is HD Voice and How Does It Deliver Better Call Quality?

Once you’ve seen a TV show in HD, it’s hard to look at a show on an old screen. Analog images look so fuzzy compared to the new digital standards. In the same way, HD Voice is resetting expectations for baseline audio. Voice UX is becoming the new battleground for differentiation in the crowded...

November 21, 2017

Your Small-Business Phone System and the Customer Experience

How important is the telephone to your business? Undoubtedly, your team uses the office phone system to talk to vendors and suppliers, but what about customer support? Is your phone system an important component of customer support? Can customers get answers to their questions by phone when they...

November 21, 2017

What Will Happen After Plain Old Telephone Service Is Gone?

Plain old telephone service is coming to an end. For over a century, copper wires and analog switches, and circuits connected the world into one happy telephone network. This network was at the heart of business and social life, and the engine of economic growth for many decades. 

November 20, 2017

Did You Just Make a Business Call with Your Mobile Phone?

That’s a dangerous thing to do. Business is mobile, but using your personal mobile number for business calls will introduce several unnecessary risks to you and your business unless you protect yourself and your private mobile number.

Consider a few reasons why you should protect yourself with ...

November 17, 2017

Mobility is the New Last Mile for VoIP Service Providers

Voice over IP (VoIP) phone service began as an inexpensive or free way for people to make and receive voice calls on the internet, and blew up into a paradigm shifting phenomena. Over the past few decades, IP telephony has completely disrupted the telecommunications industry, from the way that...

November 16, 2017

9 Business Phone Features Your Employees Will Love

What if you could create the perfect telephone system for your business? What business phone features would you consider essential to maximize employee productivity and improve customer service? Telecommunications capabilities have evolved, and there are a variety of features that are...

November 14, 2017

Finally, A Phone System That Supports Small Business

If you operate a small- to medium-sized business (SMB), you may feel there are few business tools out there scaled to meet your needs. Like Goldilocks and the Three Bears, there are tools that are too big with more features than you need (and a price tag to match), or you are stuck with tools...

November 9, 2017

6 Common Mistakes Small Businesses Make When Choosing a Phone System

For any business, infrastructure is overhead, so building the right infrastructure is essential, including choosing the right phone system. The telephone is still the primary link to customers and business partners, and if you don’t choose an office phone system with the right features to...

November 2, 2017

What Is a Virtual Phone Number And Who Needs One?

A virtual number is a telephone number without a directly associated telephone line.   Your phone systems lives inside an app and can be deployed across your mobile infrastructure. Software is eating desk phones, hardware, wires and all the IT resources that used to be required to service a...

October 30, 2017

What to Look for When Shopping for a VoIP Phone

Voice over IP (VoIP) is rapidly becoming the standard for business phone systems. However, choosing the right VoIP phone for your company starts with a basic understanding of how VoIP services work. Ultimately, you want to match the VoIP phone to the VoIP service with the features you need.

October 26, 2017

12 Things People Wish They Knew Before Buying an Office Phone System

There’s a fairly good chance that you hate your office phone system. If you do, you’re in good company. Overall, small businesses are more dissatisfied with their phone systems than larger enterprises are.

A survey by JD Power found that small business owners everywhere are not happy with their...

October 25, 2017

Is Voice the Interface of the Future?

There is some pretty awesome technology out there, and it can definitely help you save time and money—except when it doesn’t. The productivity gains of new technology are menaced by a navigation experience that is extremely disruptive. Anyone who spends their days using technology can attest to...

October 24, 2017

How to Compare Affordable Office Phone Systems

Any business infrastructure has multiple parts, including desks, computers, a computer network, copiers, printers, and, of course, an office phone system. You would think that choosing the right office phone system for your business would be relatively easy, but there are more phone choices...

October 24, 2017

How Can Your Office Phone System Help You Be Remarkable?

What is a remarkable business? It’s one that’s instantly memorable, that’s worth telling your friends about, and that makes you feel good when you spend hard-earned money there.

October 19, 2017

Why Is It So Hard To Buy An Office Phone System?

Phones are easy. You dial, you talk. Buying and using a business phone systems should match that customer experience. For the vast majority of small businesses, that's just not the way it works. 

JD Power conducted a survey that found small business owners everywhere are not happy with their...

October 17, 2017

Technically Speaking: How VoLTE Improves Sound Quality Over VoIP Services

Voice over IP (VoIP) was a good start. It took the groundbreaking idea of treating sound like data and made it work. That was 20 years ago, and though VoIP providers continue to work on stabilizing VoIP,  problems still exist in terms of echoes, jitters and latency. In particular, small...

October 16, 2017

What’s the Point of a Business Phone Line in an Ecommerce World?

Have you ever tried to call Amazon or Uber? These ecommerce giants and many like them could certainly afford a contact center, but they have made the conscious choice to discourage customers from contacting them over the phone.

Is that a good idea? Here are three ways ecommerce and SaaS...

October 12, 2017

The Realities of Relying on a PBX System

When it comes to communications technology, business owners often adopt the attitude “if it ain’t broke, don’t fix it.” They have a working office telephone system, so why upgrade? As with any technology, the reason to upgrade is to take advantage of new features and functions, but has the...

October 12, 2017

Is Google Voice a Complete Telephony Solution?

In the wake of the internet revolution, many businesses were able to start up and even run without an actual business phone system. Smartphones and apps changed everything and allowed people to truly go cordless.

People ditched their landlines, using their smartphones and tablets instead, and...

October 10, 2017

How To Cut the Cord and Go Completely Mobile in 2018

Are you wondering if a business phone system is still a worthwhile investment? With a mobile phone (or two or three) in every pocket, is there really any need for a fixed line phone? 

Can you cut the cord and go completely mobile while still running a professional business?

The answer is an...

October 6, 2017

The Importance of Getting Your VOIP Phone Service Mobile

Voice over IP (VoIP) phone service has become the common communications platform for business. VoIP offers business users a number of advantages: superior audio quality, scalability, integration with other technologies, and most important of all, low cost. If you have an enterprise network, then...

October 5, 2017

Getting Millennial Employees to Make and Answer More Calls

Do millennials love their phones?

October 5, 2017

The Value of Voice in an Age of Visual Communication

Chatbots are hot. Video is hot. Emoticons are hot.

If you only read the headlines, you might conclude that business communication has gone 100% visual in 2017. What is the true value of voice now? Does voice still have a role to play in the future of work?

All the evidence says, “Yes.” Voice is...

October 4, 2017

How Successful Leaders Use Their Voice to Inspire and Persuade

Everyone is on the hunt for the next great tool or perfect solution that will help them take their company to the next level. In our digital age, it’s easy to be so focused on social media and digital channels that you overlook a one powerful tool that is free, always available, and incredibly...

October 3, 2017

7 Tips for Making the Right VoIP Provider Choice

As technology advances, systems come together, and the price of technology drops. This is certainly true in telephony. Whereas businesses once had to allocate a substantial part of their operating budget for telephone services, today they can include telephony as part of their IT infrastructure...

October 3, 2017

What Is the Best Mobile Phone for Business?

Better business tools promote better business efficiency, so it’s important to choose the right tools, especially the right mobile business phone. Productivity relies on access to people and information when and where you need it, and your mobile phone is the lifeline that keeps you connected...

September 28, 2017

How to Prioritize Business Phone Features

Even in the age of email and the web, a lot of business is still conducted by telephone. Granted, more people are using email, instant messaging, social media, and other communications channels, but when a transaction is important or you want immediate service, the first thing you do is pick up...

September 26, 2017

The Future of Work Is 100% Mobile

Some changes come very easily.

September 22, 2017

How to Keep Your Employees Safe And Happy While Using BYOD

The world is now mobile-first.

September 19, 2017

Budgeting for 2018: Office vs. Coworking Expenses

While some small business owners worry about improving their profitability in 2018, others are struggling with basic survival issues.

In both cases, “reducing expenses” sits at the top of the priority list. 

Location matters for all businesses, not just for those in retail and restaurants. As...

September 15, 2017

Should Your Small Business Cut the Cord and Go Completely Mobile?

Phone systems have been a necessary but painful component of any viable business for over century now. At the heart of communication, customer service and sales, the business phone was crucial to getting deals done, providing service to customers, and communicating internally. For the most part,...

September 12, 2017

How Much Money Can a Virtual Phone System Save Your Business?

The short answer to the question in the title is "Up to 88%." For details, read on. 

In the past, two of the biggest expenses for in starting a small business used to be the office lease and the phone system. These were assumed to be the backbone of the business and it was hard to imagine...

September 9, 2017

Business Phone Basics: What Is VoIP?

Office telephone systems are still an essential communications tool. Even with the proliferation of email, chat, and online communications, the phone is still the most efficient tool for information exchange and is the preferred means of contact for many customers. At the same time, the...

September 8, 2017

Technology That Can Help Your SMB Look Like A Big Company

You don’t have to have a lot of employees to be a major player in any industry. Tech giants like Wikimedia, Automattic (Wordpress), Tumblr and Craigslist all operate with under 100 employees.

September 6, 2017

Why Are Business Phone Companies Ignoring Small Businesses?

Small businesses are the engines of the US economy. In 2017, there are more than 30 million small businesses (under 500 employees) in the US.  

September 5, 2017

What Are Some Low-cost Alternatives to VoIP?

VoIP was a good start. There's no doubt it can reduce the cost of a small business phone system by 50% or more. There's a new alternative, though, that can drop phone costs by 80% for businesses of 3-30 employees.  

September 4, 2017

7 Times a 2 Minute Phone Call Saved the Day

Think about how many times you’ve been deep in the middle of an email or chat thread and thought, “If you would just pick up the phone, we would solve this in 2 minutes!”  Here are seven times that saved the day.

September 1, 2017

What Does the Best Business Phone of 2018 Look Like?

Technology changes rapidly, including telecommunications, and the best business phone you use today may look very different a year from now. For example, the Apple iPhone just celebrated its 10th anniversary. Consider how much your world has changed over one short decade because of smartphones...

August 30, 2017

Can You Hear Me? Office Phone Systems That Deliver

As landlines are coming down across the world, IP telephony companies are gaining market share and disrupting traditional business phone service. But what do you do when the disruption is on the line? Jitter, latency and packet loss can add up to poor call quality, dropped calls, and can even...

August 29, 2017

Is There Such a Thing as Free VOIP?

Everyone loves free stuff. Wouldn’t it be great if you could get your business telephone service for free? That’s what a lot of small to medium-sized business (SMB) owners are looking for when they try free voice-over-IP (VoIP) services. There are dozens of free VoIP services available, including

August 25, 2017

Choosing a Phone Service for Business (No IT PhD Required)

Choosing the right telephone system for your company may be the most important decision you have to make about your business infrastructure. Like it or not, the telephone is a necessary evil. The telephone remains an essential link to customers as well as a vital tool for internal collaboration....

August 15, 2017

5 Key Principles in Using Employee Phones as Business Phones

Employees are more productive when using their own phones as business phones.

August 14, 2017

How to Know When PBX vs. VOIP is the Wrong Question

Business communications strategies have changed as email, the web, texting, and social media take an increasingly important role in staff and customer communications. However, the telephone is still an essential business tool.

Nothing is more efficient or more compelling than the one-to-one...

August 11, 2017

What Are Your Options When Business VoIP Doesn’t Deliver?

Many small businesses have switched to VoIP in search of better scalability and better reliability. In a study from 2014, those were the top two features that drove the VoIP purchase decisions and 57% of these were first time VoIP buyers.

August 10, 2017

How to Switch to a Virtual Phone System in One Easy Step

Why would you need a virtual phone system?

That answer is easy. In today’s business world, no one is stationary and as executives and employees telecommute and travel, it becomes more imperative than ever to keep in touch by telephone. Virtual telephone systems offer “find me/follow me”...

July 27, 2017

Using Your Smartphone As the Company Phone?

"The most dangerous place to make a decision is within the office," -- Ulrik Nehammer, Senior VP at Salesforce

His message is clear: Go mobile to collect better intel and then you can make smarter choices about the future of your business. As your business starts to grow, though, it can be...

July 26, 2017

Does the Desk Phone Have a Place in the Future of Work?

It seems like everyone is selling a desk phone system these days, even as they race at the same time towards virtualization of the hardware in the cloud. The cloud is eating the channel. The graveyard of defunct business phone systems is growing. Yet, to be fair, the desk phone is still a...

July 24, 2017

Your Smartphone is Hiding a Commercial Phone Service

Did you know that this year is the 10th anniversary of the introduction of the Apple iPhone? In the last 10 years, the iPhone, along with each of the other iterations of smartphones, has revolutionized wireless communications and changed the way everyone thinks about their phone...

July 13, 2017

How to Pick the Best Virtual Phone System for an International Team

Today’s marketplace is truly global, and small to medium-sized businesses (SMBs) are becoming bigger players in the global economy. Not only are more SMBs sending goods and services abroad, they are working more closely with global teams that provide regional sales and support, as well as...

July 5, 2017

Four Big Innovations in VoIP Technology & Why They Don't Matter

Improvements in the speed and stability of enterprise networks have resulted in an explosion in Voice over IP (VoIP). After all, what business wouldn’t want to save money by using VoIP technology to harness the internet for telecommunications? VoIP makes global calling virtually free with...

June 26, 2017

Is There Such a Thing as Online PBX?

There was a time when choosing a business phone system was easy; you had one choice, your local telephone company. Today businesses have a number of telecommunications options—Voice over IP (VoIP), on-premise PBX, online PBX, mobile phones, hosted services, virtual phone services—and choosing...

June 23, 2017

Phone Systems and the New Habits of How People Communicate

A good friend of mine used to joke around saying, “I LOVE change. You go first!” Humans are creatures of habit. Although many homo sapiens are seen touting about how much they love gadgets and new toys, when it comes to asking them to edit a habit, it’s incredibly difficult to make that happen....

June 22, 2017

9 Steps to VoIP Phone Deployment

Migrating to a state-of-the-art voice-over-IP (VoIP) telephone system offers a number of benefits to any company. VoIP brings features that improve overall communications and productivity, such as integrated fax support, call queuing, call screening, conference calls, call forwarding, call...

June 16, 2017

How to Find the Best Business Telephone Service Providers

When was the last time you upgraded your office telephone system? Communications tools should evolve with the needs of your business, especially as new technologies emerge and services change.

June 15, 2017

New Phone Systems: Questions the IT Director Wish S/He'd Asked

Once upon a time, purchasing a business phone system involved many less decisions. Your choices were pretty much narrowed down, based on your number of required extensions and desired features. That has changed.

As the leader of an IT team, you already know that you’ll need to decide whether...

June 14, 2017

Future-Proof Business Communication Blueprint: 6 Questions to Ask

Business communication used to be pretty simple. There were only a few channels for communication, and they were relatively straightforward. There was little chance of messages getting lost, and miscommunications were less frequent. Businesses understood their customers well. They developed...

June 14, 2017

The Costly Common Misunderstanding About IP Telephony

The telephone remains the critical link to customers, prospects, and suppliers for every business, but how reliable is your telephone system? Most companies have migrated from the old-fashioned Centrex systems to hosted PBX or voice over Internet Protocol (VoIP). VoIP offers digital voice...

June 13, 2017

Skype vs Slack: Are You Asking the Right Question?

No one communications tool can meet every business need. Workers use different types of tools—telephone, email, video conferencing, file sharing, group chat, etc.—for different types of communication and collaboration.

June 12, 2017

Calculating ROI of a New Small Business Phone System

If your small business phone system is more than six years old, you are probably on the market for a new one. And if you’re a small business, under 150 employees, the choices, options, and features are confusing, at best – even determining how many vendors need to be involved to turn on a phone...

June 8, 2017

6 Reasons Nobody Uses Your Business Phone System

Don’t do it. Don’t calculate how much of your IT budget was spent on desk handset devices and the technology to support those. And after you’ve calculated that, do not calculate how often your colleagues elect to use a smart phone over the carefully selected magical desk phones that promised...

June 6, 2017

Businesses Cut the Cord: the Future of Internet Telephony

Shopping for a business phone system? Navigating the wrecked landscape of a telecom industry disrupted can be confusing, to say the least. Everyone is selling a proprietary system (or even two or three), and the transition from legacy PBX to internet telephony seems to have replicated rather...

June 2, 2017

BYOD is Winning for Better Business Communication and Engagement

Is BYOD really a question? If you didn’t bring your own device, whose would you bring?

The smartphone has become a ubiquitous feature of modern life, and integral to better business communication. Something like an external hard drive that we carry everywhere with us, our reliance on search...

May 31, 2017

Will VoIP Technology Kill the IT department?

Will VoIP technology make IT’s role obsolete? It sounds ironic, but the trajectory seems undeniable. First a technology is introduced, then dedicated specialists have to manage it until the technology becomes simple enough for everyone to use. It’s happened over and over with things like...

May 19, 2017

Barriers to Smooth Business Phone System Adoption

When you install any new technology, you are going to encounter roadblocks. There are a number of reasons people resist change, and without the support of senior management and the willingness of the employees to adapt to a new system, you will be fighting an uphill battle. Here are seven basic...

May 18, 2017

Considerations for Choosing a Business Phone System

As an IT manager, your objective is to manage your entire IT budget, including telecommunications, against what’s best for the organization. If you are considering updating the telephone system, you should take into account multiple factors before moving ahead.

May 11, 2017

Is Free VoIP Right for My Company?

“Free” doesn’t have quite the same ring that it used to, pre-internet era. BFB (Before Facebook) it was honestly possible to revel delightedly in the notion of a wonderful free software that would organize your contacts, sort your messages, iron your underwear and keep an eye on the kids while...

May 3, 2017

Business Telecom: What’s the Tipping Point for VoIP?

Software continues to eat the world, including telecom. Telecommunications company Avaya filed for bankruptcy this January, shaking the sector. Though the legacy giant will hopefully emerge stronger, the trouble underscores the difficulty facing companies as they move out of hardware and into...

April 20, 2017