How to Capture Attention Quickly on a Business Phone Call

You've got 14 seconds. The clock is running down. How are you going to capture the attention of whoever you have on the line?

Here's what we've found: The first step is to hit reset on how you think about time. 

August 15, 2017

The Best Telephone System for a Virtual Office

How can you have a business phone line if you don’t have a physical phone system?  

Apps and mobile technology have solved that. Business phone systems no longer live in bulky hardware and desk phones. They can be virtualized to function across your mobile phone infrastructure, offering all the...

July 27, 2017

Using Your Smartphone As the Company Phone?

"The most dangerous place to make a decision is within the office," -- Ulrik Nehammer, Senior VP at Salesforce

His message is clear: Go mobile to collect better intel and then you can make smarter choices about the future of your business. As your business starts to grow, though, it can be...

July 26, 2017

It Ends Here: Take a Stand Against Office Phone Tag

Don’t accept office phone tag as just another cost of doing business. It’s wrong, it’s expensive, and it's relatively easy to fix. There's no reason this modern blight has to follow you into 2018.

July 24, 2017

Why Does Simplicity Move Us?

Some things are so simple, like a cup of coffee. 

Other things, like navigating an IP telephone configuration menu, not so much. 

July 19, 2017

5 Business Communication Experts on Taming the Email Monster

Did you know that people are sending and receiving around 212 billion emails every day? That’s two emails for every single cell in your brain. Some days it feels like all of them wound up in your inbox

July 6, 2017

Improving Business Communication with a Culture of Conversation

Anywhere you go, you can observe intensely focused people. On city trains, libraries, coffee shops, at the office, bus stops, and even at the dinner table, people are apparently actively engaged in some task, busily engrossed in their smartphones.

July 3, 2017

Customer Experience: A Customer-Focused Approach to Business Communication

Customer experience is the new gold standard for business. Forbes listed user experience as one of the top trends for digital transformation in 2017. But user experience isn’t merely a feature of design and UX. While designers are tasked with creating a friction-free software experience for the...

June 27, 2017

SMBs Don’t Need Business Communication Tools and Other Urban Legends

An urban legend is a false story that contains an outlandish, frightening, or freakish storyline that contains just enough potential truth to be believable. Traditionally, such stories traveled from person to person orally, but now travel through the Internet at light speed.

June 23, 2017

Optimizing Business Communication for Lean Teams

Disruption will always be possible while there remains inefficiencies to exploit. Although technology has advanced at a rapid pace, and individuals have been willing adopters, organizations have moved at a more ponderous rate. Many are still stuck in old legacy models and mindsets, even if...

June 21, 2017

Growth in a 0 Growth Economy: Business Growth Strategies

Trust your instincts. The economy really is stalled and you may need to revisit your  strategy for  business growth.

June 20, 2017

Time for Your Organizational Health Check-up

Businesses share some characteristics of living organisms. They are born, they grow and all too often they experience growing pains along the way. Over the past few years, academics and business researchers have begun to question what makes a business healthy.  It’s not just a healthy balance...

June 16, 2017

When Email is Clearly the Wrong Business Communication Tool

For any business to be successful employees must collaborate effectively – and use business communication tools that are appropriate for the involved work. Research shows that 86 percent of employees cite lack of collaboration or ineffective communications as the primary cause of project...

June 13, 2017

Saving Business Communication from the Black Hole of Messaging Apps

Messaging apps were supposed to save the world from the inefficiencies of email by delivering instantaneous notifications, but there is mounting evidence that they’ve further fractured an already fractured business communication infrastructure. To compound the confusion, everyone has at least...

June 7, 2017

9 Online Collaboration Tools for Smart Teams

In recent blog posts, we have been talking about how the right communication tools help build smart teams. The key to effective team building is effective communication and the better your collaboration tools, the more productive your teams will be. That’s why more smart teams are looking to use...

June 6, 2017

Why You Should Really Leave the Office Early Today (And Every Day)

It's Friday. Are you leaving the office early today--or did you not go in at all? An increasingly number of companies are  offering more flexible office hours, including Fridays off. But while you should definitely leave the office early today, you should really think about leaving the office...

June 2, 2017

The New Email Rules for Busy Teams

I remember as a grad having "phone conversation lessons" at my first job in 1998. One of the most useful tips was to always smile before you answered the phone. This helped ensure a kind and uplifting tone in our voices. I cannot, however, remember having a lesson on how to get the most out of...

May 31, 2017

How to Teach Effective Business Communication Skills to Your Team

The benefits of effective business communication can’t be overstated, particularly in boosting productivity and employee engagement. A comprehensive report by AON Hewitt found a direct correlation between communication and engagement, which in turn directly impacts financial outcomes....

May 24, 2017

Reducing Email Traffic: Is It Possible?

How scared of your email inbox are you? Do you wake at night and worry that emails have been left unread, unactioned, and lonely? I have worked in senior roles within large corporations for a number of years and the one thing everyone complains about, no matter where they work, is the volume of...

May 24, 2017

8 Reasons Why Millennials Send Calls to Voicemail

Millennials represent the largest generation in US history, outnumbering even the prolific and very vocal boomers. Because of their sheer size and influence, their preferences and tendencies amount to a sea change in the way business is done, both on a consumer level, because this generation is...

May 22, 2017

The Millennial View: Mapping Engagement in the Workplace

 

By 2020, fully half of the workforce will be millennials; yet a Gallup poll recently found that 60% of all millennials are open to new job opportunities. Dovetailing neatly with that statistic, 55% of millennial workers are not engaged in their jobs, while 16% are actively disengaged, meaning...

May 15, 2017

The Millennial View: Rethinking Communication Strategies

The millennial generation is probably the most scrutinized, analyzed, and commented about generation on earth. Communications about millennials could fill libraries. This fact itself has certainly impacted their collective psyche in ways yet untold. Stories about their supposed narcissism seem...

May 1, 2017

10 Steps to Rocking the Business Phone Call

When it comes down to it, despite seemingly daily advances in communication technology, the telephone is still the primary means of conducting meaningful business. It’s fast, efficient, and cost-effective. It’s also more personal and allows you to forge a closer bond with the party on the other...

March 16, 2017

The Power of Unified Communications for Employee Productivity

Collaboration is a critical key to productivity. However, trying to get your employees to work as a team can, at times, be extremely challenging—especially if you are supporting remote workers.

March 7, 2017

How to Get Your Employees to Answer the Phone

Digital communication is both a blessing and a curse, especially for business. While the Internet has made the world smaller and made it easier to access data and exchange information and ideas, it also has given rise to an email-driven business climate.

February 17, 2017

Eight Simple Rules to Streamline Employee Productivity

Every small business owner needs to maximize employee productivity, and every manager has a different approach to motivating his or her team. Some are authoritarians, others are coaches, some encourage group participation, and others micromanage. Research shows that some strategies are more...

February 13, 2017

Slack vs. Email? Move Over, Chat—Voice Is Back

Email has been the de facto communication tool for businesses for well over a decade. It is used so frequently that the average employee receives between 90 and 121 email messages every day. After all, email makes it easy to save a record of a conversation, allows people to share files, and...

February 9, 2017

5 Ways to Boost Your Team's Business Communication Skills

In today’s highly interconnected business world, effective communication skills are nothing short of essential for your team members. Effective communication facilitates collaborative efforts and helps set the tone for your company culture.

February 7, 2017

Why Hosted Business Phone Systems Are Stuck in the Dark Ages

Technology has always been an enabler for small to medium-sized businesses (SMBs). Advances such as the personal computer, mobile card readers, and e-commerce have created new possibilities for business. However, in many ways, the business phone system is still a remnant from the past.

January 30, 2017