How to Build a Highly Productive Team that Solves Problems

Our cultural mythos loves to shine a spotlight on the superhero. The Elon Musks and Jeff Bezos of the world are envisioned to be solitary heroes who single-handedly disrupted and disarmed entire industries. But behind every great leader is an effective team that can work together to solve...

March 21, 2018

7 Tips for Having an Fantastic Moving Experience

Growth is change and change is painful. Even when you are moving to a larger space because the business is expanding, you and your employees may still experience the stress of a significant disruption in workflows. Fortunately, you can learn from the mistakes of others and reduce the stress of...

March 16, 2018

In Search of Greener Pastures (and Faster Internet)

Looking for the perfect spot to relocate your business? Have you outgrown your current location, or are you searching for an area with better infrastructure? Or, in the case of companies exiting from overheated rental markets, maybe you need a little more bang for your buck. It’s easy to know...

March 15, 2018

Tips for Managing the Mobile-only and Contingent Workforce 

There are many benefits to working with a more flexible workforce, especially for companies navigating the sea change of digital transformation. It definitely requires a big shift in business priorities. Each company will have its own set of job responsibilities that can be fulfilled by...

March 14, 2018

Reinventing Voice in the Digital Age

Have you ever had a thought so inspiring that you had to jump up and pace around as you discussed it? Motion and thought are tightly bound up in each other, and voice is the most direct channel for their expression. Digital transformation across business phone systems is helping workers to solve...

March 8, 2018

Ditching Legacy Phone Systems, Sooner vs Later?

Digital transformation winners are leveraging cutting edge technology to improve customer experience, enhance employee productivity, and empower decision-making through better data intelligence. And yet, a new report published last month by McKinsey Global querried the slim productivity gains...

March 6, 2018

How a Small Business Can Make Digital Transformation Pay for Itself

Globally, business will spend more than $2 trillion on digital transformation projects in 2019. They are upgrading their infrastructure, digitizing their communication network, and automating routine tasks. Cloud-based business applications can better serve fast-growing, agile companies and...

February 26, 2018

Low-Cost Enterprise Tools to Make SMBs More Competitive

Success breeds success. Customers want to know that they are dealing with a partner that’s thriving and growing. While many consumers say they support small business, they actually make purchases based on perceived value – familiar brands associated with the best quality at the lowest price....

February 20, 2018

How Mobile Optimizes Productivity for Flexible Work

A new Frontline worker study by IFS found that while 89 percent of companies surveyed use subcontractors, only 10 percent had a robust mobile channel for staying in contact with field service workers.

Flexible work arrangements really do improve productivity, but only when businesses also...

February 19, 2018

The Link Between Smartphones, Employee Happiness and Productivity

A new Forrester report found that the devices workers use every day are fundamental to how they feel about their jobs. Inefficient technologies like unnecessarily complex desk phones and frustrating software stand in the way of job satisfaction. This issue is so critical because, as plenty of...

January 18, 2018

Automation Is the Engine of High-Performance Sales Teams

Even the best sales reps don’t have enough time to do it all. On an average day, sales reps must manage email, go through voice mails, learn new software, log new accounts into back office systems, update the CRM with new info on existing accounts, report on how they productive they are, and...

January 17, 2018

Your Simple, Low-cost Engagement Tool Is Hiding in Plain Sight

Engagement underlies both productivity and profitability. How to you bring in new customers? Engagement. How to you retain existing customers? Engagement. How do you keep your employees on task? Engagement. Many complicated, expensive tech tools exist to help you measure and boost engagement,...

January 15, 2018

For Businesses That Are Going Places: The Office Moving Checklist

All over the world, entrepreneurs are on the move. They are growing, scaling, consolidating or restructuring their businesses. A good representative of this trend is 99Designs, which announced last year that they are packing up US operations and moving back to Australia. This move was a critical...

January 10, 2018

AI Brings Advanced Applications To Business Telephone Communications

AI, automation and machine learning have huge applications for business communications, from self-healing networks that can anticipate network vulnerabilities to improved call quality from AI that can perform minute optimizations that used to happen manually, configuring and adjusting network...

January 8, 2018

Stay in the Zone: Good vs. Bad Interruptions

Working without interruptions can be an incredibly productive habit—even if it’s never been harder with all the digital distractions around us. Fortunately, the same technology that has been guilty of interrupting you so often can also be deployed to create a productivity bubble around you.

December 29, 2017

What Does a Smart Business Phone System Look Like?

Everything is getting smarter in 2018. You may have read about the near future of smart cities filled with smart homes where people drive smart cars that were safety tested by smart dummies. But what do people really mean when they use the word “smart”?

December 27, 2017

Why Productivity is THE Defining Metric of 2018

Productivity. Everyone wants it, from time-strapped entrepreneurs to budget-conscious corporate managers to number-crunching macroeconomists obsessing over global growth.

Productivity means more time, more money, and better results. What’s not to love?

December 22, 2017

Out of the Office, On the Job: Coworking and the Search for Flow

How productive have you been today? What kind of environment do you need to do your best work?

In the future of work, every worker will seek out the optimal environment for their own state of “flow” -- where workers can be “completely involved in an activity for its own sake. The ego falls away....

December 21, 2017

The Smartest Path to Productivity Increases in 2018

Wherever you go at this time of year, everyone seems to have just one thing on their mind: productivity metrics. Business leaders are reviewing how much they spent over the last year on investments that didn't pay off or tech that didn’t live up to the hype. Surprisingly, one of the biggest...

December 18, 2017

Make Follow up Your Superpower and Grow Your Influence and Impact

Do you ever feel like you’re just spinning your wheels, that despite your hard work, your efforts don’t really pay off?

What if there was one tiny shift you could make that could transform your outcomes in a big way? What if you could multiply your impact to propel your business forward, while...

December 4, 2017

8 Expert Tips on Overcoming Phone Anxiety

People love their phones but they seem to hate phone calls. How do you resolve this paradox? New data on how people are using their phones, along with advice from communications experts, suggest that the phone call is being reborn as an essential business tool for the 21st century. 

Deloitte's ...

November 29, 2017

How to Set Your Team Up for Success When Scaling a Business

Business growth doesn’t just happen. Scaling a business requires careful planning, commitment, and—most of all—teamwork. No one individual has the skills and resources needed to scale a business; it requires a team of professionals with complementary skill sets, all dedicated to the same vision...

September 21, 2017

One Resource That Small Business Owners Must Protect to Grow Safely

In a recent blog, we talked about defending your time against people and things that try to pull you off course. After you secure your time boundaries, there’s another critical resource that you need to protect.

It’s not cash, it’s not your best employees, it’s not your market differentiator,...

August 30, 2017

Defend Your Time: 7 Weapons To Fight Off Time Vampires

As a business owner, time is youNo. 1 most valuable resource. Unfortunately, not everyone values time like you do. Whether it’s a relative who can’t seem to understand why you’re so busy, to a customer who can’t appreciate the concept of limits, people will take as much time as you’re willing...

August 30, 2017

5 Essential Tools for Social Selling And How to Use Them

Great news! Old selling techniques don’t work anymore. The latest sales statistics on customer sentiment reveal that:

  • 97% of cold calls just don’t go anywhere
  • 48% of buyers are irritated by aggressive sales tactics
  • 39% of buyers can see right through scripted sales pitches and hate them
August 21, 2017

How to Capture Attention Quickly on a Business Phone Call

You've got 14 seconds. The clock is running down. How are you going to capture the attention of whoever you have on the line?

Here's what we've found: The first step is to hit reset on how you think about time. 

August 15, 2017

Using Your Smartphone As the Company Phone?

"The most dangerous place to make a decision is within the office," -- Ulrik Nehammer, Senior VP at Salesforce

His message is clear: Go mobile to collect better intel and then you can make smarter choices about the future of your business. As your business starts to grow, though, it can be...

July 26, 2017

It Ends Here: Take a Stand Against Office Phone Tag

Don’t accept office phone tag as just another cost of doing business. It’s wrong, it’s expensive, and it's relatively easy to fix. There's no reason this modern blight has to follow you into 2018.

July 24, 2017

Why Does Simplicity Move Us?

Some things are so simple, like a cup of coffee. 

Other things, like navigating an IP telephone configuration menu, not so much. 

July 19, 2017

5 Business Communication Experts on Taming the Email Monster

Did you know that people are sending and receiving around 212 billion emails every day? That’s two emails for every single cell in your brain. Some days it feels like all of them wound up in your inbox

July 6, 2017

Improving Business Communication with a Culture of Conversation

Anywhere you go, you can observe intensely focused people. On city trains, libraries, coffee shops, at the office, bus stops, and even at the dinner table, people are apparently actively engaged in some task, busily engrossed in their smartphones.

July 3, 2017

Customer Experience: A Customer-Focused Approach to Business Communication

Customer experience is the new gold standard for business. Forbes listed user experience as one of the top trends for digital transformation in 2017. But user experience isn’t merely a feature of design and UX. While designers are tasked with creating a friction-free software experience for the...

June 27, 2017

SMBs Don’t Need Business Communication Tools and Other Urban Legends

An urban legend is a false story that contains an outlandish, frightening, or freakish storyline that contains just enough potential truth to be believable. Traditionally, such stories traveled from person to person orally, but now travel through the Internet at light speed.

June 23, 2017

Optimizing Agile Communication for Lean Teams

Disruption will always be possible while there remains inefficiencies to exploit. Although technology has advanced at a rapid pace, and individuals have been willing adopters, organizations have moved at a more ponderous rate. Many are still stuck in old legacy models and mindsets, even if...

June 23, 2017

Growth in a 0 Growth Economy: Business Growth Strategies

Trust your instincts. The economy really is stalled and you may need to revisit your  strategy for  business growth.

June 20, 2017

Time for Your Organizational Health Check-up

Businesses share some characteristics of living organisms. They are born, they grow and all too often they experience growing pains along the way. Over the past few years, academics and business researchers have begun to question what makes a business healthy.  It’s not just a healthy balance...

June 16, 2017

When Email is Clearly the Wrong Business Communication Tool

For any business to be successful employees must collaborate effectively – and use business communication tools that are appropriate for the involved work. Research shows that 86 percent of employees cite lack of collaboration or ineffective communications as the primary cause of project...

June 13, 2017

Saving Business Communication from the Black Hole of Messaging Apps

Messaging apps were supposed to save the world from the inefficiencies of email by delivering instantaneous notifications, but there is mounting evidence that they’ve further fractured an already fractured business communication infrastructure. To compound the confusion, everyone has at least...

June 7, 2017

9 Online Collaboration Tools for Smart Teams

In recent blog posts, we have been talking about how the right communication tools help build smart teams. The key to effective team building is effective communication and the better your collaboration tools, the more productive your teams will be. That’s why more smart teams are looking to use...

June 6, 2017

Why You Should Really Leave the Office Early Today (And Every Day)

It's Friday. Are you leaving the office early today--or did you not go in at all? An increasingly number of companies are  offering more flexible office hours, including Fridays off. But while you should definitely leave the office early today, you should really think about leaving the office...

June 2, 2017

The New Email Rules for Busy Teams

I remember as a grad having "phone conversation lessons" at my first job in 1998. One of the most useful tips was to always smile before you answered the phone. This helped ensure a kind and uplifting tone in our voices. I cannot, however, remember having a lesson on how to get the most out of...

May 31, 2017

How to Teach Effective Business Communication Skills to Your Team

The benefits of effective business communication skils can’t be overstated, particularly in boosting productivity and employee engagement. A comprehensive report by AON Hewitt found a direct correlation between communication and engagement, which in turn directly impacts financial outcomes....

May 24, 2017

Reducing Email Traffic: Is It Possible?

How scared of your email inbox are you? Do you wake at night and worry that emails have been left unread, unactioned, and lonely? I have worked in senior roles within large corporations for a number of years and the one thing everyone complains about, no matter where they work, is the volume of...

May 24, 2017

8 Reasons Why Millennials Send Calls to Voicemail

Millennials represent the largest generation in US history, outnumbering even the prolific and very vocal boomers. Because of their sheer size and influence, their preferences and tendencies amount to a sea change in the way business is done, both on a consumer level, because this generation is...

May 22, 2017

Millennials at work: Mapping Engagement in the Workplace


By 2020, fully half of the workforce will be millennials; yet a Gallup poll recently found that 60% of all millennials are open to new job opportunities. Dovetailing neatly with that statistic, 55% of millennial workers are not engaged in their jobs, while 16% are actively disengaged, meaning...

May 15, 2017

The Millennial View: Rethinking Communication Strategies

The millennial generation is probably the most scrutinized, analyzed, and commented about generation on earth. Communications about millennials could fill libraries. This fact itself has certainly impacted their collective psyche in ways yet untold. Stories about their supposed narcissism seem...

May 1, 2017

10 Steps to Rocking the Business Phone Call

When it comes down to it, despite seemingly daily advances in communication technology, the telephone is still the primary means of conducting meaningful business. It’s fast, efficient, and cost-effective. It’s also more personal and allows you to forge a closer bond with the party on the other...

March 16, 2017

The Power of Unified Communications for Employee Productivity

Collaboration is a critical key to productivity. However, trying to get your employees to work as a team can, at times, be extremely challenging—especially if you are supporting remote workers.

March 7, 2017

How to Get Your Employees to Answer the Phone

Digital communication is both a blessing and a curse, especially for business. While the Internet has made the world smaller and made it easier to access data and exchange information and ideas, it also has given rise to an email-driven business climate.

Rather than making a telephone call to...

February 17, 2017

Eight Simple Rules to Streamline Employee Productivity

Every small business owner needs to maximize employee productivity, and every manager has a different approach to motivating his or her team. Some are authoritarians, others are coaches, some encourage group participation, and others micromanage. Research shows that some strategies are more...

February 13, 2017

Slack vs. Email? Move Over, Chat—Voice Is Back

Email has been the de facto communication tool for businesses for well over a decade. It is used so frequently that the average employee receives between 90 and 121 email messages every day. After all, email makes it easy to save a record of a conversation, allows people to share files, and...

February 9, 2017

5 Ways to Boost Your Team's Business Communication Skills

In today’s highly interconnected business world, effective communication skills are nothing short of essential for your team members. Effective communication facilitates collaborative efforts and helps set the tone for your company culture.

February 7, 2017

Why Hosted Business Phone Systems Are Stuck in the Dark Ages

Technology has always been an enabler for small to medium-sized businesses (SMBs). Advances such as the personal computer, mobile card readers, and e-commerce have created new possibilities for business. However, in many ways, the business phone system is still a remnant from the past.

January 30, 2017