SMB Apps to Launch Your Business in a Matter of Minutes

2017 is a great year to launch a business. If you want to start a business, but you haven’t yet, take a moment right now and list the obstacles that are stopping you. There's a good chance that you have the ability to break through those barriers with the right knowledge.

August 18, 2017

What Your Internal Communication Structure Reveals About Your Future

Picture managing a team in space. You can't get any more remote than that. How confident would you be? Confidence in your team can be deadly if it’s not based on a solid foundation of honest communication.

August 15, 2017

Which Is Worse: Too Many Emails Or Too Little Voice Communication?

Email overload and conversation avoidance aren’t two problems. They are only one -- seen from different angles. The problem is inefficient communication that arises from using the wrong channel, and the all too human impulse to resort to the path of least resistance. 

August 14, 2017

5 New SMB Technologies That IT Leaders Can Deploy to Fight Churn

There are two types of churn that SMBs need to contain: talent churn and customer churn. These are not just problems for SMB owners, HR managers, or customer service. Everyone in a small business has a role to play in reducing churn because this is critical to business survival.

On the bright...

August 11, 2017

What Does a Winning SMB Look Like?

Small to medium-sized businesses (SMBs) are driving the U.S. economy.

August 10, 2017

Six Tools for Startups Your SMB Can't Be Without

Today’s economy is fueled by startups that grow into small to medium-sized businesses (SMBs). In every industry, there are entrepreneurs using new technology and new business strategies to start something innovative, and no matter what their market, these fledgling businesses adopt the same...

August 8, 2017

The Best Telephone System for a Virtual Office

How can you have a business phone line if you don’t have a physical phone system?  

Apps and mobile technology have solved that. Business phone systems no longer live in bulky hardware and desk phones. They can be virtualized to function across your mobile phone infrastructure, offering all the...

July 27, 2017

8 Old School Marketing Tactics That You Should Remember

Did you forget something? In all the excitement of running a business, it’s a dead certainty that something will slip your mind. Otherwise there wouldn’t be such an enormous market for reminders, to-dos, and automated task apps.

July 19, 2017

5 SMB Technologies That Can't Work Without Social Selling

Technology should be giving you more hours in the day, not frustrating you and eating into your most precious, non-renewable resource: time. 

Having the right tools is not the same as knowing the best way to use them. Here are five incredibly valuable SMB technologies along with the social...

July 18, 2017

High-growth SMB Technology: How Do You Stack Up?

Did you know that 99% of private employer firms are medium-sized businesses with less than 500 employees, and 89% are small companies with 20 or less employees?

Small businesses are the true drivers of innovation and growth in America today.

July 10, 2017

Spotlight on Small Business Technology Trends from the WEF

Some technologies like app-enabled smartphones seem to appear and change the entire business landscape overnight. Although phones connected to the web had been around for years, it was the iPhone’s rich app ecosystem the kicked off the mobile revolution 10 years ago. 

June 30, 2017

4 Ways to Avoid an IT Budget Cut with Pain-Free Technology Deployment

Imagine a world where IT is seen as a strategic investment, not as a discretionary expenditure, and imagine that your foundational technology involves pain-free deployment. Companies such as Amazon, Google, eBay, and iTunes have redrawn the lines. It’s hard to tell where business ends and IT...

June 27, 2017

Customer Experience: A Customer-Focused Approach to Business Communication

Customer experience is the new gold standard for business. Forbes listed user experience as one of the top trends for digital transformation in 2017. But user experience isn’t merely a feature of design and UX. While designers are tasked with creating a friction-free software experience for the...

June 27, 2017

Warming Up the Cold Call: a Social Approach to Business Communication

Business communication involves more than just sales, but sales is the lifeblood of business, so it deserves a bit of special attention.

You may have read that cold calling is dead. That’s what headlines will tell you on many sites across the web. You probably also heard that cold calling is...

June 26, 2017

Phone Systems and the New Habits of How People Communicate

A good friend of mine used to joke around saying, “I LOVE change. You go first!” Humans are creatures of habit. Although many homo sapiens are seen touting about how much they love gadgets and new toys, when it comes to asking them to edit a habit, it’s incredibly difficult to make that happen....

June 22, 2017

Growth in a 0 Growth Economy: Business Growth Strategies

Trust your instincts. The economy really is stalled and you may need to revisit your  strategy for  business growth.

June 20, 2017

What is your Business Communication IQ?

 

Do you ever feel like you’re lost in a communication desert? You have all the tools you could possibly need to communicate with anyone, anywhere; and yet you still can’t seem to get your point across. Your message is driven hither and thither by powerful winds, like the sands of the time, and...

May 17, 2017

7 Business Communication Skills That Great Leaders Continuously Improve

Great leaders are great communicators, and, although they may have very distinct styles and methods, they share some common traits. It’s a mistake, though, to think that these traits are just natural gifts. Great leaders work continuously to improve their communication skills, and they develop...

April 13, 2017

How to Turn Employee Phones Into a Smart Business Phone System

People are turning employee phones into a smart business phone system in 3 minutes or less. 

We’re pretty excited about the next big thing over here at Spoke. Check out this short video and get a glimpse of the shift that’s taking place.  We’re changing how business thinks about phones.

April 11, 2017

10 Steps to Rocking the Business Phone Call

When it comes down to it, despite seemingly daily advances in communication technology, the telephone is still the primary means of conducting meaningful business. It’s fast, efficient, and cost-effective. It’s also more personal and allows you to forge a closer bond with the party on the other...

March 16, 2017

Five Risks of Relying Solely on an Online PBX

More small businesses are migrating to cloud computing services, including for their telephone services. Hosted PBX and hosted VoIP systems seem attractive, because they are inexpensive to set up, scalable, and inexpensive to operate compared to on-premises PBX (private branch exchange) systems....

March 14, 2017

Why Hosted Business Phone Systems Are Stuck in the Dark Ages

Technology has always been an enabler for small to medium-sized businesses (SMBs). Advances such as the personal computer, mobile card readers, and e-commerce have created new possibilities for business. However, in many ways, the business phone system is still a remnant from the past.

January 30, 2017

How to Improve Communication Within an Expanding Small Business

Effective communication is a key component of any size business—or any relationship for that matter. The day runs more smoothly and less time is wasted trying to track someone down when coworkers and customers can easily communicate with the right people in your company.

January 27, 2017