Market musings

What Business Owners Need to Know About HD Voice/VoLTE in Australia

by Sasha Viasasha
February 14, 2018 you’re on a business call, you want to hear every nuance. You also want to be sure that call doesn’t drop as you are about to close the deal or embarrass your company with echoes and jitter. Fortunately, new VoIP-based technology to improve call quality is available from all three major carriers in Australia – Telstra, Vodafone, and Optus – in the form of HD Voice, also known as HD Calling or Voice over LTE (VoLTE).

This 4G mobile tech brings the highest quality voice clarity available to mobile calls, especially for business users. All you need is a compatible phone, a strong 4G signal and a mobile carrier that supports the tech. Here’s a closer look at what the term HD Voice means and how to make sure you have the best voice quality on your next business phone call.

How HD Voice provides a better mobile experience

Under early configurations, 4G handled mostly data while voice calls switched over to the 3G network. The arrival of VoLTE made it possible for both calling and data to go over the same network. This primarily was meant to improve voice call quality, but also greatly improved energy efficiency due to reduced switching between network frequencies.

That also means that any data heavy tasks going on in the phone’s background don’t reduce voice quality. HD Calling also dampens background noise to make the speaker’s voice stand out more distinctly. 

Beyond that, HD Voice is designed to enable multitasking. If you have to check your online calendar or do a quick web search, that caller doesn’t have to suffer latency issues. It all adds up to improved sound quality, faster connection times and less latency. On some plans, you can conference in up to five HD Voice callers with no drop in signal quality. With the right application, you can empower your smartphone with all the features a business needs, and enjoy better call quality on the go. 

HD Voice compatible devices

Most new phones are already HD Voice or VoLTE capable. Specs are changing all the time, but in 2018, a partial list of HD Voice handsets includes:

iPhones -- from version 6 up to the iPhone X

Apple Watch 3

Samsung Galaxy S7 Edge

Samsung Galaxy S7

Samsung Galaxy J1

Samsung Galaxy Note 5

Samsung Galaxy S8

Samsung Galaxy S8+

Galaxy A5

Samsung Galaxy J3

Samsung Galaxy S6 Edge

Samsung Galaxy S6

Samsung Galaxy Note 8

Samsung Galaxy S6 Edge +


Google Pixel

HTC 10

Sony Xperia Z5

Sony Xperia X Performance

The future of business is 100% mobile 

The good news for businesses of all sizes is that many of them can access the power of HD Voice without adding new services or hardware. A study by Sensis revealed that in 2017, 79% of small businesses and 85% of medium-sized businesses in Australia were using smartphones to access the internet for business purposes. 

Staying connected while staying mobile is the key to success for the modern business. The smartphone is replacing the laptop as the essential business tool for the new mobile workforce. 

Deloitte’s 2017 mobility report found that smartphones are becoming an essential tool for the modern worker and not just in Australia. Of the 67% of global mobile users who use their smartphones at work, 48% are checking email, 47% are making business calls, and 29% manage their calendars on their smartphones. 

Those are the most popular activities, but 9% are using their smartphones to jump on the company intranet, 7% are submitting their time sheets and 5% are completing expense reports.  The percentages vary considerably based on their work roles and how much time they spend in the field. 

Deloitte reported that all of these numbers are rising sharply as smartphone processors are accelerating and apps are becoming more intelligent.

Businesses everywhere are looking for original strategies for dropping business expenses, giving workers the freedom to be more productive, and winning their markets with a better customer experience. 

Spoke Phone can do all three with one simple solution. We've created a 100% mobile virtual phone system that puts the most requested features of a professional PBX system on your smartphones.

No extra hardware to install, no IT required, no capital investments to block up cashflow. Just a collection of business essentials like an easy mobile-to-mobile transfers, find me/follow me, a company directory that is always up-to-date, a multilingual AI autoattendant, geo-routing, call log data analysis, shareable call notes, free international calling between employees, and DDIs with local numbers in 53 countries.

Spoke gives you to power to take your business on the road with high quality HD Voice along with productivity-enhancing features to get more calls made and answered. Contact us for your own interactive demo of Spoke's global mobile solution for growth stage companies. 

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