Market musings

What Is a Virtual Phone System and Who Needs One?

by Sasha Viasasha
December 27, 2017

A virtual phone system is a communication platform designed to be deployed across your mobile phone infrastructure. You can get all the benefits of a PBX, including extension calling, multi-office routing, find-me/follow me features, mobile-to-mobile call transfer and group calling. It allows you to use your smartphone without revealing your private number, and can help a team with features like a shared call log, voice call transcription, and an auto attendant.

You can port over an existing hard line to give it update, or you can use it exclusively on mobile. Because it lives in an app rather than expensive hardware, it can offer significant savings. It does not require dedicated IT resources or training to use and manage.

Who needs a virtual phone system?

Does your business depend on communication in the field? Do team members use their own phones? Are you having problems configuring complex hardware, and frustrated with a lack of mobile features? Some businesses who can benefit from a virtual phone system:

  • Entrepreneurs, solopreneurs and contractors in the field
  • Global companies with a multi-city presence and remote teams
  • Companies who already have a phone system but need more mobile features
  • Startups who need a full-featured business phone system on a budget

The future of communications lives in software

While virtual phone numbers and phone systems might be an affordable option for small companies and entrepreneurs, it isn't just for the small guys. There is a larger trend towards virtualization that spells the end of the hardware model of phone systems. The software as a service model is transforming office phone systems, while the need for agile operations, scale and flexibility makes hardware an impractical home for an adaptable system.

Software can easily house a flexible system that grows and learn, adapting to the changing needs of your business and a mobile workforce. More companies of all sizes are finding virtual phone systems fit their changing needs better and help them buy immunity from obsolescence. 

AI and machine learning are transforming the voice experience, from more resilient networks, better call quality and advanced analytics. Software, in comparison to hardware, is easily updated with new tech and features, allowing businesses to keep up with changing needs and evolving consumer expectations. 

The value of a virtual phone system

Voice doesn’t live in the PBX systems or business phone lines of yesterday, it’s another application on your smartphone. Connecting your mobile phone infrastructure with smart tech that helps you talk is easier than you might think.

In just three minutes you can download an application that turns your mobile phone into a virtual phone system with all the functionality of a PBX system, but none of the complexity or expense. You’ll get a dedicated dial in number and the application masks your private number when you make or take calls. Mobile-to-mobile transfer and extension dialing allows you to provide full service from anywhere, and stay professional on the go.

Next generation features

Equipped with features to facilitate more conversations, Spoke provides a virtual assistant that learns from how you use your phone, and keeps your company directory up to date. Live presence helps you know when people are available to talk, and call context combines the low pressure of texting with the problem resolution power of a phone call. We’re working on other cool features, too, including AI that can analyze emotive sentiment and help you provide a better customer experience.

What can a virtual phone system do for your business?

Ready to find out? Sign up for an interactive demo, and see if Spoke can help your business with our solution, designed for growing small businesses and companies who are going places.  

Subscribe to the Spoke blog
Subscribe to the Spoke blog